IT Director
Cash Depot, Green Bay, WI, United States
To be successful in this role you must be able to build trust with the leadership team, embrace our culture, and be approachable to all Team Members.
Duties / Responsibilities
Lead the execution of the CTO’s infrastructure strategy, ensuring systems, platforms, and environments scale with Cash Depot’s growth.
Oversee the design, maintenance, and optimization of on-premise infrastructure, including servers, storage, virtualization, and enterprise systems.
Ensure high availability and performance of systems supporting ATM/recycler telemetry, transaction processing, monitoring tools, and internal business applications.
Drive capacity planning, hardware lifecycle management, and infrastructure modernization initiatives.
Network Operations & Security
Direct the architecture, maintenance, and monitoring of Cash Depot’s network, including WAN/LAN, VPN, firewalls, SD-WAN, wireless, and remote‑access systems.
Ensure secure, resilient connectivity for ATMs, field technicians, retail partners, and corporate users.
Partner with the CTO and Security leadership to enforce cybersecurity standards, patching, vulnerability management, and incident response.
Helpdesk & End‑User Support
Lead the IT Helpdesk organization to deliver high‑quality support to corporate staff, field operations, and remote employees.
Establish service‑level standards, escalation procedures, and performance metrics aligned with the CTO’s expectations for service excellence.
Oversee onboarding/offboarding processes, device provisioning, and user access management.
Application Support & Operations
Manage support for enterprise applications, including ERP, CRM, monitoring tools, ATM/recycler management systems, and internal operational platforms.
Ensure effective troubleshooting, root‑cause analysis, and coordination with vendors or internal development teams.
Conduct system walk‑throughs and training for new or updated applications.
Vendor & Partner Management
Oversee relationships with technology vendors, MSPs, telecom providers, hardware suppliers, and software partners.
Negotiate contracts, evaluate performance, and ensure alignment with Cash Depot’s operational needs and the CTO’s strategic direction.
Team Leadership & Development
Build and develop a high‑performing IT organization, including infrastructure engineers, network engineers, helpdesk staff, and application support analysts.
Lead hiring, training, performance management, coaching, and issue resolution.
Foster a culture of accountability, service excellence, and continuous improvement that reflects the CTO’s leadership principles.
Essential Skills And Abilities
Strong leadership, communication, and organizational skills.
Extensive hands‑on expertise across infrastructure, networking, virtualization, and enterprise security, with the ability to dive deep into technical issues while leading teams with authority and credibility.
Experience managing helpdesk operations and IT service delivery.
Strong understanding of Windows Server, Active Directory, Office 365, networking protocols, firewalls, and monitoring tools.
Ability to collaborate with cross‑functional teams and support users with varying technical skill levels.
Proven ability to resolve escalated issues and maintain operational stability across a large, distributed environment.
Ability to operationalize executive‑level technology strategy and drive organization‑wide adoption.
SERVICE STANDARDS
Build and maintain a highly effective IT team through coaching, leadership, and professional development.
Ensure exceptional service delivery to internal teams, field operations, and retail partners.
Demonstrate strong alignment with Cash Depot’s mission, values, and long‑term strategic objectives.
Perform all duties in compliance with company policies, service standards, and applicable regulations.
REQUIREMENTS (Education, Experience, Skills, Abilities)
Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field; or equivalent experience.
5–10+ years of progressive IT leadership experience, preferably in fintech, payments, logistics, or high‑uptime operational environments.
Certifications such as CCNP, MCSE, Security+, ITIL, or equivalent are a plus.
Experience managing infrastructure, networking, helpdesk, and application support teams.
Physical Requirements The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job. While performing the duties of this job, the Team Member is regularly required to talk and hear. Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The Team Member is occasionally required to lift and/or move 10 pounds, sit; stoop, bend and kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines, etc. This is a full‑time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., occasional overtime required.
Join a Company That Invests In You. We Offer
Competitive Medical, Dental & Vision benefits
Company‑paid Life Insurance & Short‑Term Disability
Paid Holidays and PTO
Medical Deductible Reimbursement & Wellness Benefit Programs
401(k) with Company Match
and a generous Profit‑Sharing Bonus that lets you share in our success
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.
Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Duties / Responsibilities
Lead the execution of the CTO’s infrastructure strategy, ensuring systems, platforms, and environments scale with Cash Depot’s growth.
Oversee the design, maintenance, and optimization of on-premise infrastructure, including servers, storage, virtualization, and enterprise systems.
Ensure high availability and performance of systems supporting ATM/recycler telemetry, transaction processing, monitoring tools, and internal business applications.
Drive capacity planning, hardware lifecycle management, and infrastructure modernization initiatives.
Network Operations & Security
Direct the architecture, maintenance, and monitoring of Cash Depot’s network, including WAN/LAN, VPN, firewalls, SD-WAN, wireless, and remote‑access systems.
Ensure secure, resilient connectivity for ATMs, field technicians, retail partners, and corporate users.
Partner with the CTO and Security leadership to enforce cybersecurity standards, patching, vulnerability management, and incident response.
Helpdesk & End‑User Support
Lead the IT Helpdesk organization to deliver high‑quality support to corporate staff, field operations, and remote employees.
Establish service‑level standards, escalation procedures, and performance metrics aligned with the CTO’s expectations for service excellence.
Oversee onboarding/offboarding processes, device provisioning, and user access management.
Application Support & Operations
Manage support for enterprise applications, including ERP, CRM, monitoring tools, ATM/recycler management systems, and internal operational platforms.
Ensure effective troubleshooting, root‑cause analysis, and coordination with vendors or internal development teams.
Conduct system walk‑throughs and training for new or updated applications.
Vendor & Partner Management
Oversee relationships with technology vendors, MSPs, telecom providers, hardware suppliers, and software partners.
Negotiate contracts, evaluate performance, and ensure alignment with Cash Depot’s operational needs and the CTO’s strategic direction.
Team Leadership & Development
Build and develop a high‑performing IT organization, including infrastructure engineers, network engineers, helpdesk staff, and application support analysts.
Lead hiring, training, performance management, coaching, and issue resolution.
Foster a culture of accountability, service excellence, and continuous improvement that reflects the CTO’s leadership principles.
Essential Skills And Abilities
Strong leadership, communication, and organizational skills.
Extensive hands‑on expertise across infrastructure, networking, virtualization, and enterprise security, with the ability to dive deep into technical issues while leading teams with authority and credibility.
Experience managing helpdesk operations and IT service delivery.
Strong understanding of Windows Server, Active Directory, Office 365, networking protocols, firewalls, and monitoring tools.
Ability to collaborate with cross‑functional teams and support users with varying technical skill levels.
Proven ability to resolve escalated issues and maintain operational stability across a large, distributed environment.
Ability to operationalize executive‑level technology strategy and drive organization‑wide adoption.
SERVICE STANDARDS
Build and maintain a highly effective IT team through coaching, leadership, and professional development.
Ensure exceptional service delivery to internal teams, field operations, and retail partners.
Demonstrate strong alignment with Cash Depot’s mission, values, and long‑term strategic objectives.
Perform all duties in compliance with company policies, service standards, and applicable regulations.
REQUIREMENTS (Education, Experience, Skills, Abilities)
Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field; or equivalent experience.
5–10+ years of progressive IT leadership experience, preferably in fintech, payments, logistics, or high‑uptime operational environments.
Certifications such as CCNP, MCSE, Security+, ITIL, or equivalent are a plus.
Experience managing infrastructure, networking, helpdesk, and application support teams.
Physical Requirements The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job. While performing the duties of this job, the Team Member is regularly required to talk and hear. Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The Team Member is occasionally required to lift and/or move 10 pounds, sit; stoop, bend and kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines, etc. This is a full‑time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., occasional overtime required.
Join a Company That Invests In You. We Offer
Competitive Medical, Dental & Vision benefits
Company‑paid Life Insurance & Short‑Term Disability
Paid Holidays and PTO
Medical Deductible Reimbursement & Wellness Benefit Programs
401(k) with Company Match
and a generous Profit‑Sharing Bonus that lets you share in our success
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.
Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr