Seasonal Premier Club Servicing Associate
USTA National Campus, New York, NY, United States
Who We Are
It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined “spectacular” and has become a worldwide pop‑culture destination. With more than 1 Million on‑site visitors, 224 million television viewers worldwide, close to 40 million online visits and more than 3 billion social media engagements in 2025, why not come and enjoy the thrill and excitement of working with our team?
Why Work for the USTA We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don’t worry, you can still find yourself in the game!
The Role The Seasonal Premier Club Servicing Associate supports all functions of the US Open Hospitality service and operations team to ensure efficiency and effectiveness and to deliver a world-class client experience at the US Open. This role focuses on the operational support and management of US Open Hospitality premium ticket packages, private event spaces and USTA internal events.
Serve as pre‑tournament logistics point for all Hospitality Premier ticket packages, including but not limited to: Premier Club Packages, Private Events, Internal USTA Events
Develop and maintain positive hospitality client and vendor relationships
Serve as the liaison between facilities and security teams within the NTC
Assist in on‑site US Open Hospitality space build‑out management and space execution, including liaising with third‑party service providers operating within the space
Coordinate the planning and service of OL private space clients and internal USTA events. Coordination may include, but not limited to:
Support the merchandise operation and fulfillment of private space clients
Assist with the aggregation, shipping, tracking and delivery of all Hospitality premium package parking assets
Managing the operation of USTA events (A/V, catering, invoicing, layout, security, cleaning etc.)
Assist with distribution of Event Planning Guides
Generate Daily Private Event Sheets (to include: layout, gifting, upgrades, etc.)
Site visits and walkthroughs with private event groups
Other projects and duties as assigned by Senior Coordinator, Manager, and Hospitality Consultant
Who You Are
Bachelor’s degree from an accredited college or university preferred
Experience in operating at sports team(s) or other live events required
Customer‑facing experience preferred
Familiarity with CRM systems preferred (e.g., Salesforce)
Familiarity with Ticketing systems preferred (e.g., Archtics)
Proficiency with G‑suite, Excel, Powerpoint, Adobe suite, and Canva preferred
Individual must possess a strong work ethic, a positive attitude, and a professional client‑facing demeanor
Excellent organizational and time‑management skills
Exceptional written and verbal communication skills
Must have capability to remain calm and focused in a high‑pressure, fast‑paced environment (US Open)
Demonstrated ability to be a self‑starter who can problem‑solve and handle sensitive client matters with discretion
Compensation This is a non‑exempt position with an hourly rate of
$25–$30 . Exact compensation may vary based on skills & experience.
Come one, come all We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!
Equal Employment Opportunity Statement USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
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Why Work for the USTA We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don’t worry, you can still find yourself in the game!
The Role The Seasonal Premier Club Servicing Associate supports all functions of the US Open Hospitality service and operations team to ensure efficiency and effectiveness and to deliver a world-class client experience at the US Open. This role focuses on the operational support and management of US Open Hospitality premium ticket packages, private event spaces and USTA internal events.
Serve as pre‑tournament logistics point for all Hospitality Premier ticket packages, including but not limited to: Premier Club Packages, Private Events, Internal USTA Events
Develop and maintain positive hospitality client and vendor relationships
Serve as the liaison between facilities and security teams within the NTC
Assist in on‑site US Open Hospitality space build‑out management and space execution, including liaising with third‑party service providers operating within the space
Coordinate the planning and service of OL private space clients and internal USTA events. Coordination may include, but not limited to:
Support the merchandise operation and fulfillment of private space clients
Assist with the aggregation, shipping, tracking and delivery of all Hospitality premium package parking assets
Managing the operation of USTA events (A/V, catering, invoicing, layout, security, cleaning etc.)
Assist with distribution of Event Planning Guides
Generate Daily Private Event Sheets (to include: layout, gifting, upgrades, etc.)
Site visits and walkthroughs with private event groups
Other projects and duties as assigned by Senior Coordinator, Manager, and Hospitality Consultant
Who You Are
Bachelor’s degree from an accredited college or university preferred
Experience in operating at sports team(s) or other live events required
Customer‑facing experience preferred
Familiarity with CRM systems preferred (e.g., Salesforce)
Familiarity with Ticketing systems preferred (e.g., Archtics)
Proficiency with G‑suite, Excel, Powerpoint, Adobe suite, and Canva preferred
Individual must possess a strong work ethic, a positive attitude, and a professional client‑facing demeanor
Excellent organizational and time‑management skills
Exceptional written and verbal communication skills
Must have capability to remain calm and focused in a high‑pressure, fast‑paced environment (US Open)
Demonstrated ability to be a self‑starter who can problem‑solve and handle sensitive client matters with discretion
Compensation This is a non‑exempt position with an hourly rate of
$25–$30 . Exact compensation may vary based on skills & experience.
Come one, come all We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!
Equal Employment Opportunity Statement USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
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