Enrollment Specialist
Virginia's Community College System, Richmond, VA, United States
Work Schedule
Monday 10:30 AM to 7:00 PM
Tuesday through Friday 8:30 AM to 5:00 PM
General Description Sensitive Position No Job Description
The Enrollment Services Specialist provides generic information to students on a variety of student service programs, activities, and procedures regarding admissions, placement testing, domicile, payment, financial aid, registration, and student activities. Assists student with referrals to other departments as needed.
Duties And Tasks
To work effectively and efficiently as a member of the Student Service Team: Enrollment Services.
Assist the Associate Campus Registrar in tasks to manage enrollment services in ensuring accurate and timely information is provided to new, current and returning students on a broad spectrum of student services.
Assist with admission application and inquiries, updating student records (SSN, name, DOB, etc.), registration, domicile classification & advising of such inquiry, frequent internal/external communications with students and other functions performed in the Associate Campus Registrar’s office in accordance with College policies.
Provides first time advising to student population 24 years of age and older
Participates in New Student Orientation.
Responds and provides accurate information to student inquiries regarding the status of their application for enrollment and graduation, official transcript request and evaluation of external transcripts.
Essential Functions
Admissions application online corrections, assistance in Level One domicile determination, registration, process Withdrawals, NVRK, Senior Citizens, official/unofficial, high school transcripts, enrollment verification, AP, CLEP, IB, Image now/scanning, etc.
Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Ability to work under pressure and meet deadlines.
Ability to establish goals and priorities and make decisions based on program and institutional policies.
Familiarity with People Soft Student Administration Systems or other student information system or flexibility and willingness to learn new systems.
Ability to communicate effectively, orally and in writing.
Strong customer service skills.
Knowledge of PC software applications.
Ability to interpret and explain academic and administrative policies and procedures.
Minimum Work Experience
Customer service experience in a high-volume, in-person setting.
Experience working with a diverse population.
Experience working in a college office setting or university office setting, preferably an Admissions or Registrar’s office.
Experience working with computer software applications such as Microsoft Office.
Additional Considerations
Experience working in a college registrar’s office.
Experience working at a community college.
Experience handling domicile decisions and appeals.
Experience using PeopleSoft student information system and imaging software.
Fluency in a foreign language commonly spoken in the Northern Virginia area.
Operation of a State Vehicle
No Supervises Employees
No Required Travel
This position may require some occasional travel between NOVA Campus.
Posting Number CLS_4385P
Recruitment Type General Public - G
Number of Vacancies 1
Position End Date (if temporary) Job Open Date 03/31/2026
Job Close Date 04/12/2026 Open Until Filled
Special Instructions to Applicants In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx
or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.
At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit
At a Glance | Northern Virginia Community College .
NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program. We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at
www.nvcc.edu .
The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.
Employees must reside in Virginia, Maryland or District of Columbia Background Check Statement Disclaimer The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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Tuesday through Friday 8:30 AM to 5:00 PM
General Description Sensitive Position No Job Description
The Enrollment Services Specialist provides generic information to students on a variety of student service programs, activities, and procedures regarding admissions, placement testing, domicile, payment, financial aid, registration, and student activities. Assists student with referrals to other departments as needed.
Duties And Tasks
To work effectively and efficiently as a member of the Student Service Team: Enrollment Services.
Assist the Associate Campus Registrar in tasks to manage enrollment services in ensuring accurate and timely information is provided to new, current and returning students on a broad spectrum of student services.
Assist with admission application and inquiries, updating student records (SSN, name, DOB, etc.), registration, domicile classification & advising of such inquiry, frequent internal/external communications with students and other functions performed in the Associate Campus Registrar’s office in accordance with College policies.
Provides first time advising to student population 24 years of age and older
Participates in New Student Orientation.
Responds and provides accurate information to student inquiries regarding the status of their application for enrollment and graduation, official transcript request and evaluation of external transcripts.
Essential Functions
Admissions application online corrections, assistance in Level One domicile determination, registration, process Withdrawals, NVRK, Senior Citizens, official/unofficial, high school transcripts, enrollment verification, AP, CLEP, IB, Image now/scanning, etc.
Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Ability to work under pressure and meet deadlines.
Ability to establish goals and priorities and make decisions based on program and institutional policies.
Familiarity with People Soft Student Administration Systems or other student information system or flexibility and willingness to learn new systems.
Ability to communicate effectively, orally and in writing.
Strong customer service skills.
Knowledge of PC software applications.
Ability to interpret and explain academic and administrative policies and procedures.
Minimum Work Experience
Customer service experience in a high-volume, in-person setting.
Experience working with a diverse population.
Experience working in a college office setting or university office setting, preferably an Admissions or Registrar’s office.
Experience working with computer software applications such as Microsoft Office.
Additional Considerations
Experience working in a college registrar’s office.
Experience working at a community college.
Experience handling domicile decisions and appeals.
Experience using PeopleSoft student information system and imaging software.
Fluency in a foreign language commonly spoken in the Northern Virginia area.
Operation of a State Vehicle
No Supervises Employees
No Required Travel
This position may require some occasional travel between NOVA Campus.
Posting Number CLS_4385P
Recruitment Type General Public - G
Number of Vacancies 1
Position End Date (if temporary) Job Open Date 03/31/2026
Job Close Date 04/12/2026 Open Until Filled
Special Instructions to Applicants In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx
or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.
At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit
At a Glance | Northern Virginia Community College .
NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program. We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at
www.nvcc.edu .
The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.
Employees must reside in Virginia, Maryland or District of Columbia Background Check Statement Disclaimer The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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