Tour Guide/Visitor Relations
Dexian, Snohomish, WA, United States
Job Summary:
Dexian is seeking a Tour Guide/Visitor Relations for an opportunity with a client located in Mukilteo, WA.
Responsibilities
Engages customers enthusiastically; supports all aspects of visitor experience to enhance brand and products. Actively creates exceptional experiences for a diverse audience
Creates a positive impression of The Company, reflecting values in all activities and in all contact with the public
Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Company news
Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees
Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs
Learns gallery and exhibit content and actively engages with visitors to share information accurately
Facilitates interactive experiences with general public, groups and event guests
Proactively addresses and/or reports safety issues or concerns
Assists with evacuating guests during emergencies and implements safety training practices as needed
Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations
Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require
Completes mandatory training assignments in a timely manner and participates actively in team training and meetings
Other duties as assigned
Required Qualifications
1 or more years' related work experience in a role which required strong customer service and communication skills
Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
Experience working in a team environment
Proven reliability, punctuality and regular attendance
Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
Must be able to work in standing or walking positions for up to six (6) hours per shift
Preferred Qualifications
Six months' experience giving public tours and/or public speaking
Six months' experience with technology related to events, exhibits, or POS
Proficient with Microsoft Office tools
Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.)
Ability to Perform the Following Requirements
Current required schedule: Thursday through Monday, 100% onsite
Punctual attendance and compliance with daily team rotation and break schedules
Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
Professional written and verbal communication skills, information retention skills
Frequent walking on various surfaces and standing
Occasional stair climbing/descent
Occasional to frequent sitting
Occasional grasping/handling and keyboarding/mouse use
Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
Training and Competency Requirements
Successful training completion is a contingency of employment
Engages customers proactively. Creates a positive impression of The Company, reflecting company values in all activities and in all contact with the public
Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required
Proficient with gallery and exhibit content and actively engages with visitors to share information accurately
Facilitates interactive experiences with general public, groups and event guests as requested
Proactively addresses and/or reports safety issues or concerns
Uses good judgment and teamwork to collaborate effectively on staffing coverage and rotations
Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings
Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all company and Brand Experience policies and procedures
Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus
Proficient with ticketing system and functions, and other locations as trained and assigned
Dress Code
Business casual appearance standards
Footwear must meet factory safety requirements
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.
To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
#J-18808-Ljbffr
Dexian is seeking a Tour Guide/Visitor Relations for an opportunity with a client located in Mukilteo, WA.
Responsibilities
Engages customers enthusiastically; supports all aspects of visitor experience to enhance brand and products. Actively creates exceptional experiences for a diverse audience
Creates a positive impression of The Company, reflecting values in all activities and in all contact with the public
Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Company news
Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees
Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs
Learns gallery and exhibit content and actively engages with visitors to share information accurately
Facilitates interactive experiences with general public, groups and event guests
Proactively addresses and/or reports safety issues or concerns
Assists with evacuating guests during emergencies and implements safety training practices as needed
Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations
Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require
Completes mandatory training assignments in a timely manner and participates actively in team training and meetings
Other duties as assigned
Required Qualifications
1 or more years' related work experience in a role which required strong customer service and communication skills
Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
Experience working in a team environment
Proven reliability, punctuality and regular attendance
Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
Must be able to work in standing or walking positions for up to six (6) hours per shift
Preferred Qualifications
Six months' experience giving public tours and/or public speaking
Six months' experience with technology related to events, exhibits, or POS
Proficient with Microsoft Office tools
Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.)
Ability to Perform the Following Requirements
Current required schedule: Thursday through Monday, 100% onsite
Punctual attendance and compliance with daily team rotation and break schedules
Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
Professional written and verbal communication skills, information retention skills
Frequent walking on various surfaces and standing
Occasional stair climbing/descent
Occasional to frequent sitting
Occasional grasping/handling and keyboarding/mouse use
Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
Training and Competency Requirements
Successful training completion is a contingency of employment
Engages customers proactively. Creates a positive impression of The Company, reflecting company values in all activities and in all contact with the public
Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required
Proficient with gallery and exhibit content and actively engages with visitors to share information accurately
Facilitates interactive experiences with general public, groups and event guests as requested
Proactively addresses and/or reports safety issues or concerns
Uses good judgment and teamwork to collaborate effectively on staffing coverage and rotations
Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings
Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all company and Brand Experience policies and procedures
Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus
Proficient with ticketing system and functions, and other locations as trained and assigned
Dress Code
Business casual appearance standards
Footwear must meet factory safety requirements
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.
To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
#J-18808-Ljbffr