Lead Stock (Key Holder)
Williams-Sonoma, Inc., Phoenix, AZ, United States
Overview
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About The Team
Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. Lead, Stock/Fulfillment – Overview
You will model and coach on how to connect with customers, sell the lifestyle of the brand and provide exceptional service. You will execute and uphold operational standards to protect the image and interests of the Brand. You will assist the management team in maximizing individual performance and establishing routines and disciplines that maximize productivity and efficiency. Responsibilities
Oversees Back of House operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown/markup execution Executes customer fulfillment across all channels leveraging services (BOPIS, SFS, STS, Home Delivery, Installation) to meet customer needs while maintaining profitability and the Brand image Models, trains and coaches individual productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards Manages shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of merchandise Performs routine audits and reconciliations (UPS, DIAR, Markdown) and establishes daily disciplines to eliminate loss/shrink Maintains an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy Criteria
Effective communication, organization and leadership skills. Proven ability to motivate and influence others through personal actions and examples Employment/promotion to this role will be contingent on successful completion of a background check 1-3 years retail sales experience with management experience preferred 1-2 years home related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities) Physical Requirements
Must be able to be mobile on the sales floor for extended periods of time Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques Full time associates are expected to have open availability to meet the needs of the business Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week. For an associate to be scheduled 20 hours or more weekly, greater availability may be required. Benefits
A generous discount on all Williams-Sonoma, Inc. brands A 401(k) plan and other investment opportunities A wellness program that supports your physical, financial and emotional health Paid vacations and holidays (full-time) Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time) Cross-brand and cross-functional career opportunities Online learning opportunities through brand specific resources and WSI University WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer. San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance or other applicable state or local laws and ordinances.
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We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About The Team
Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. Lead, Stock/Fulfillment – Overview
You will model and coach on how to connect with customers, sell the lifestyle of the brand and provide exceptional service. You will execute and uphold operational standards to protect the image and interests of the Brand. You will assist the management team in maximizing individual performance and establishing routines and disciplines that maximize productivity and efficiency. Responsibilities
Oversees Back of House operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown/markup execution Executes customer fulfillment across all channels leveraging services (BOPIS, SFS, STS, Home Delivery, Installation) to meet customer needs while maintaining profitability and the Brand image Models, trains and coaches individual productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards Manages shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of merchandise Performs routine audits and reconciliations (UPS, DIAR, Markdown) and establishes daily disciplines to eliminate loss/shrink Maintains an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy Criteria
Effective communication, organization and leadership skills. Proven ability to motivate and influence others through personal actions and examples Employment/promotion to this role will be contingent on successful completion of a background check 1-3 years retail sales experience with management experience preferred 1-2 years home related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities) Physical Requirements
Must be able to be mobile on the sales floor for extended periods of time Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques Full time associates are expected to have open availability to meet the needs of the business Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week. For an associate to be scheduled 20 hours or more weekly, greater availability may be required. Benefits
A generous discount on all Williams-Sonoma, Inc. brands A 401(k) plan and other investment opportunities A wellness program that supports your physical, financial and emotional health Paid vacations and holidays (full-time) Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time) Cross-brand and cross-functional career opportunities Online learning opportunities through brand specific resources and WSI University WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer. San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance or other applicable state or local laws and ordinances.
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