Sales Support Associate III
Coach, Concord, NC, United States
The Sales Support Associate is an integral part of the store’s overall success and efficiency, demanding direct attention to the brand commitment when servicing customers. The role involves friendly, efficient interactions at the cash wrap and maintaining a well‑maintained sales floor.
Key Responsibilities
Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
Serve as a brand ambassador internally and in the local market; support social media engagement.
Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
Suggest add‑on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish sales floor, and execute visual merchandising updates.
Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.
Requirements
1+ years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.
Possesses current knowledge of fashion trends and competition in the marketplace.
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie‑talkie, understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast‑paced environment.
Excellent communication and customer service skills.
Strong English language proficiency. (for EU)
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).
Physical Requirements: Ability to lift at least 25 lbs. regularly (up to 50 lbs., occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.
Base Pay Range $15.00–$19.50
Benefits: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance.
Coach is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on qualifications as they relate to the required skill and experience. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
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Key Responsibilities
Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
Serve as a brand ambassador internally and in the local market; support social media engagement.
Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
Suggest add‑on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish sales floor, and execute visual merchandising updates.
Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.
Requirements
1+ years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.
Possesses current knowledge of fashion trends and competition in the marketplace.
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie‑talkie, understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast‑paced environment.
Excellent communication and customer service skills.
Strong English language proficiency. (for EU)
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).
Physical Requirements: Ability to lift at least 25 lbs. regularly (up to 50 lbs., occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.
Base Pay Range $15.00–$19.50
Benefits: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance.
Coach is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on qualifications as they relate to the required skill and experience. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
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