Patient Account Representative (41-00)
La Clinica De Familia, Las Cruces, NM, United States
La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures.
Non‑exempt
Salary: $17.75
Job Summary Provides the highest level of customer service as patient’s single point of contact for resolution of outstanding balances relating to billing, insurance or payment of accounts. Responds to all inquiries from patients and/or guarantors regarding account balances and insurance status. Reports appropriate accounts for bad debt review. Ensures collection compliances with the state of NM and LCDF policies and maintains stringent collection procedures.
Core Competencies
Good communication skills; both verbal and written.
Superior customer service skills, active listening and dealing with “difficult” people.
Must have data entry and math skills.
Must possess ability to work effectively without direct supervision.
Ability to interpret policies and guidelines and make appropriate judgments where no clear precedent exits.
Knowledge of all insurance payer billing procedures and requirements for all professional claim and technical claims forms, and ICD-10, CPT-4 and HCPC coding.
Basic knowledge of medical terminology.
Job Requirements
High school graduate or equivalent and/or completion of a medical terminology course.
Two years of experience in medical billing, medical collections, and insurance reimbursement or customer service in a medical setting.
Ability to work in high stress environment
Benefits
Health Insurance - PPO
Dental Insurance
Vision Insurance
401(K) with employer matching
Life and AD&D Insurance
Short Term Disability
Long Term Disability
Supplement Life Insurance
Paid Time Off (PTO)
Holidays (9)
Education Reimbursement
Cafeteria Plan
Employee Assistance Program
Travel Reimbursement
41-00-503-03
#J-18808-Ljbffr
Non‑exempt
Salary: $17.75
Job Summary Provides the highest level of customer service as patient’s single point of contact for resolution of outstanding balances relating to billing, insurance or payment of accounts. Responds to all inquiries from patients and/or guarantors regarding account balances and insurance status. Reports appropriate accounts for bad debt review. Ensures collection compliances with the state of NM and LCDF policies and maintains stringent collection procedures.
Core Competencies
Good communication skills; both verbal and written.
Superior customer service skills, active listening and dealing with “difficult” people.
Must have data entry and math skills.
Must possess ability to work effectively without direct supervision.
Ability to interpret policies and guidelines and make appropriate judgments where no clear precedent exits.
Knowledge of all insurance payer billing procedures and requirements for all professional claim and technical claims forms, and ICD-10, CPT-4 and HCPC coding.
Basic knowledge of medical terminology.
Job Requirements
High school graduate or equivalent and/or completion of a medical terminology course.
Two years of experience in medical billing, medical collections, and insurance reimbursement or customer service in a medical setting.
Ability to work in high stress environment
Benefits
Health Insurance - PPO
Dental Insurance
Vision Insurance
401(K) with employer matching
Life and AD&D Insurance
Short Term Disability
Long Term Disability
Supplement Life Insurance
Paid Time Off (PTO)
Holidays (9)
Education Reimbursement
Cafeteria Plan
Employee Assistance Program
Travel Reimbursement
41-00-503-03
#J-18808-Ljbffr