Sales Associate FT - San Luis Obispo
GOODWILL CENTRAL COAST, San Luis Obispo, CA, United States
JOB SUMMARY
Perform related duties supporting the operation of retail store locations. Serve donors and customers in a variety of ways ensuring a safe and welcoming environment. Provide outstanding customer service to promote store sales and achieve store goals.
ESSENTIAL DUTIES
Greet donors and customers when they enter the store location and/or attached donation site. Offer assistance and suggestions to customers in making product selections.
Become trained in cash handling and using the store cash register system. Utilize training to complete customer transactions accurately while following all related procedures.
Assist with store opening/closing procedures.
Merchandise inventory on sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.
Assist with stock rotation and markdowns, as directed by the Store Manager or designee.
Prepare store donations and rotated merchandise for transfer to the central processing plant.
Communicate problems, complaints, potential theft and/or safety issues to the Store Manager or designee.
SECONDARY DUTIES
May perform Donor services such as taking donations, documenting donation information and communicating with Donors.
Will perform duties related to daily sanitizing of store and donation locations.
May perform minor janitorial duties as required/assigned.
Store Associates may need to perform related duties not listed on this job description.
QUALIFICATIONS
Education: High school diploma or equivalent (preferred).
Experience: None; previous sales experience preferred.
Knowledge: Basic math ability; familiarity with Goodwill Central Coast’s mission and general company and retail policies; familiarity with electronic cash registers.
Skills/aptitudes: Ability to communicate in basic oral and written English; basic Spanish desirable; self‑control and public interaction; ability to explain decisions; learning ability; follow directions; coordinate movements; handle merchandise safely; quick hand movements for cash register; perform repetitive duties without loss of composure; satisfactory attendance; adhere to safe work practices; report hazards promptly.
Equipment used: Material handling equipment (carts, hand trucks, dolly, racks), typical retail store equipment, cash register/computer‑based system, cash counting equipment.
Physical demands: Lifting/carrying of up to 25 lbs; frequent lifting/carrying up to 15 lbs; use equipment for >26 lbs; normal or corrected vision/hearing/gait; requires standing, walking, bending, pushing/pulling, climbing, squatting/kneeling, pushing/pulling, lifting/carrying regularly; primarily standing 71‑100% of the time, walking 71‑100% of the time; sitting rarely.
JOB SETTING Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climatically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios and/or televisions may be turned on.
PHYSICAL DEMANDS The work pace is steady with constant standing and walking. Frequent lifting/carrying of objects weighing up to 15 lbs., with regular lifting/carrying of objects weighing up to 25 lbs. is required. Large or heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from co‑workers. Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.
JOB MODIFICATION The physical aspects of the position may be able to be modified, depending on the specific modification and the duration of the modification required.
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ESSENTIAL DUTIES
Greet donors and customers when they enter the store location and/or attached donation site. Offer assistance and suggestions to customers in making product selections.
Become trained in cash handling and using the store cash register system. Utilize training to complete customer transactions accurately while following all related procedures.
Assist with store opening/closing procedures.
Merchandise inventory on sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.
Assist with stock rotation and markdowns, as directed by the Store Manager or designee.
Prepare store donations and rotated merchandise for transfer to the central processing plant.
Communicate problems, complaints, potential theft and/or safety issues to the Store Manager or designee.
SECONDARY DUTIES
May perform Donor services such as taking donations, documenting donation information and communicating with Donors.
Will perform duties related to daily sanitizing of store and donation locations.
May perform minor janitorial duties as required/assigned.
Store Associates may need to perform related duties not listed on this job description.
QUALIFICATIONS
Education: High school diploma or equivalent (preferred).
Experience: None; previous sales experience preferred.
Knowledge: Basic math ability; familiarity with Goodwill Central Coast’s mission and general company and retail policies; familiarity with electronic cash registers.
Skills/aptitudes: Ability to communicate in basic oral and written English; basic Spanish desirable; self‑control and public interaction; ability to explain decisions; learning ability; follow directions; coordinate movements; handle merchandise safely; quick hand movements for cash register; perform repetitive duties without loss of composure; satisfactory attendance; adhere to safe work practices; report hazards promptly.
Equipment used: Material handling equipment (carts, hand trucks, dolly, racks), typical retail store equipment, cash register/computer‑based system, cash counting equipment.
Physical demands: Lifting/carrying of up to 25 lbs; frequent lifting/carrying up to 15 lbs; use equipment for >26 lbs; normal or corrected vision/hearing/gait; requires standing, walking, bending, pushing/pulling, climbing, squatting/kneeling, pushing/pulling, lifting/carrying regularly; primarily standing 71‑100% of the time, walking 71‑100% of the time; sitting rarely.
JOB SETTING Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climatically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios and/or televisions may be turned on.
PHYSICAL DEMANDS The work pace is steady with constant standing and walking. Frequent lifting/carrying of objects weighing up to 15 lbs., with regular lifting/carrying of objects weighing up to 25 lbs. is required. Large or heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from co‑workers. Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.
JOB MODIFICATION The physical aspects of the position may be able to be modified, depending on the specific modification and the duration of the modification required.
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