Client Relations Specialist
Peakstone Law Group, Colorado Springs, CO, United States
Benefits
401(k) 401(k) matching Competitive salary Responsibilities
Serve as the main point of contact for clients, addressing their inquiries and concerns Analyze client needs and provide appropriate solutions or recommendations Maintain accurate and up-to-date client records through data entry and CRM systems Communicate with clients via phone, email, or other communication channels with professionalism and excellent phone etiquette Conduct outbound calling to follow up with clients and ensure customer satisfaction Collaborate with internal teams to resolve client issues and ensure timely resolution Provide exceptional customer service to build strong relationships with clients Experience
Previous experience in a customer service or client relations role is preferred Strong communication skills, both verbal and written, to effectively communicate with clients Sales experience is a plus, as the role may involve upselling or cross-selling products or services Proficiency in data entry and CRM systems to maintain accurate client records Fluency in Spanish or other languages is a plus, as the role may require communicating with multilingual clients
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401(k) 401(k) matching Competitive salary Responsibilities
Serve as the main point of contact for clients, addressing their inquiries and concerns Analyze client needs and provide appropriate solutions or recommendations Maintain accurate and up-to-date client records through data entry and CRM systems Communicate with clients via phone, email, or other communication channels with professionalism and excellent phone etiquette Conduct outbound calling to follow up with clients and ensure customer satisfaction Collaborate with internal teams to resolve client issues and ensure timely resolution Provide exceptional customer service to build strong relationships with clients Experience
Previous experience in a customer service or client relations role is preferred Strong communication skills, both verbal and written, to effectively communicate with clients Sales experience is a plus, as the role may involve upselling or cross-selling products or services Proficiency in data entry and CRM systems to maintain accurate client records Fluency in Spanish or other languages is a plus, as the role may require communicating with multilingual clients
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