Assistant Director of Residential Education and Engagement, UM Housing
UM Launchpad at the University of Montana, Missoula, MT, United States
The University of Montana invites applications for an
Assistant Director of Residential Education and Engagement
for UM Housing. The Assistant Director manages day‑to‑day activities related to full‑time and student staff supervision in the residence halls and apartments, staffing, the residential curriculum, living‑learning programs in the residence halls, and the residential experience. You will work to develop positive, safe, and inclusive communities under the guidelines established in the University of Montana and UM Housing policies. As it relates to the position responsibilities, you will have the authority to make commitments and policies that affect department operations.
Responsibilities
Supervise Area Coordinators/Community Directors and other assigned staff, providing leadership to residential education teams and paraprofessional student staff across residence halls and apartments
Serve on the Housing Extended Leadership Team, contributing to departmental policy development, strategic planning, and cross‑functional collaboration
Lead, implement, and assess the residential curriculum and student engagement initiatives, using data and learning outcomes to drive continuous improvement
Oversee all student employment processes for Residential Education, including recruitment, selection, hiring software administration, onboarding, scheduling, payroll coordination, and HR compliance
Ensure high‑quality residential customer service and oversee operational logistics, including staffing systems, administrative processes, and summer conference support
Collaborate with Facilities, Operations, Fiscal, and campus partners to align policies, procedures, technology, and services that support the residential experience
Manage residential education systems and compliance processes, including StarRez administration, conduct adjudication, policy oversight, and adherence to professional standards
Participate in on‑call rotation, address complex or sensitive situations with sound judgment, support training initiatives, and carry out additional duties as assigned by senior leadership
A Master’s Degree in Higher Education, College Student Personnel Administration, Public Administration or Counseling or four (4) years progressive experience in Housing management position, including live in‑residence hall or apartment experience
A strong knowledge of Housing and/or Community Standards and student personnel administration, student staff training and supervision, and diversity issues common within University Housing and Community Standards organizations
The ability to understand and utilize new technology within the office; establish, maintain, process and update files, records, and documents; Microsoft Office, Maxient, StarRez, or other database, spreadsheets, etc., for data viewing, collection and entry
Possess a thorough ability to communicate with a wide variety of people in a precise and professional manner, both orally, electronically, and through written word
Ability to maintain an organized workload requiring multitasking and the need to prioritize various responsibilities with little supervision
Ability to coordinate work schedules with staff, students, faculty, guests, and visitors to ensure that both customer and building needs are met
Ability to formulate and enforce policies, complete departmental strategic planning, and assist with development of short‑and long‑term goals within an operation
Experience with safety and security systems, including fire safety systems, and training of live‑in staff on proper use and emergency response procedures
Ability and willingness to participate in an on‑call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed
Qualifications
A Master’s Degree in Higher Education, College Student Personnel Administration, Public Administration or Counseling or four (4) years progressive experience in Housing management position, including live in‑residence hall or apartment experience
A strong knowledge of Housing and/or Community Standards and student personnel administration, student staff training and supervision, and diversity issues common within University Housing and Community Standards organizations
The ability to understand and utilize new technology within the office; establish, maintain, process and update files, records, and documents; Microsoft Office, Maxient, StarRez, or other database, spreadsheets, etc., for data viewing, collection and entry
Possess a thorough ability to communicate with a wide variety of people in a precise and professional manner, both orally, electronically, and through written word
Ability to maintain an organized workload requiring multitasking and the need to prioritize various responsibilities with little supervision
Ability to coordinate work schedules with staff, students, faculty, guests, and visitors to ensure that both customer and building needs are met
Ability to formulate and enforce policies, complete departmental strategic planning, and assist with development of short‑and long‑term goals within an operation
Experience with safety and security systems, including fire safety systems, and training of live‑in staff on proper use and emergency response procedures
Ability and willingness to participate in an on‑call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed
Preferred Qualifications
Experience working with conference housing program
Experience with analyzing and resolving conflict, team building, group dynamics, crisis management, and the ability for problem solving
Demonstrated ability to prioritize and delegate multiple tasks; effectively train, hire, evaluate, and communicate performance expectations with staff
Ability to work nights and weekends during certain times of the year and respond to emergency situations as needed
Provides leadership for staff in responding to student quality of life issues, enforcement of departmental policies and procedures, coordination of services, and responses to crises and emergencies
Position Details Position is full‑time, 1.0 FTE, Letter of Appointment and includes a comprehensive and competitive benefits package including insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Screening of Applications Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.
A Complete Application Includes
Letter of Interest – addressing the stated required skills for the position
Detailed resume listing education and describing work experience
Three (3) professional references - Names and contact information
Equal Opportunity Statement The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always
#J-18808-Ljbffr
Assistant Director of Residential Education and Engagement
for UM Housing. The Assistant Director manages day‑to‑day activities related to full‑time and student staff supervision in the residence halls and apartments, staffing, the residential curriculum, living‑learning programs in the residence halls, and the residential experience. You will work to develop positive, safe, and inclusive communities under the guidelines established in the University of Montana and UM Housing policies. As it relates to the position responsibilities, you will have the authority to make commitments and policies that affect department operations.
Responsibilities
Supervise Area Coordinators/Community Directors and other assigned staff, providing leadership to residential education teams and paraprofessional student staff across residence halls and apartments
Serve on the Housing Extended Leadership Team, contributing to departmental policy development, strategic planning, and cross‑functional collaboration
Lead, implement, and assess the residential curriculum and student engagement initiatives, using data and learning outcomes to drive continuous improvement
Oversee all student employment processes for Residential Education, including recruitment, selection, hiring software administration, onboarding, scheduling, payroll coordination, and HR compliance
Ensure high‑quality residential customer service and oversee operational logistics, including staffing systems, administrative processes, and summer conference support
Collaborate with Facilities, Operations, Fiscal, and campus partners to align policies, procedures, technology, and services that support the residential experience
Manage residential education systems and compliance processes, including StarRez administration, conduct adjudication, policy oversight, and adherence to professional standards
Participate in on‑call rotation, address complex or sensitive situations with sound judgment, support training initiatives, and carry out additional duties as assigned by senior leadership
A Master’s Degree in Higher Education, College Student Personnel Administration, Public Administration or Counseling or four (4) years progressive experience in Housing management position, including live in‑residence hall or apartment experience
A strong knowledge of Housing and/or Community Standards and student personnel administration, student staff training and supervision, and diversity issues common within University Housing and Community Standards organizations
The ability to understand and utilize new technology within the office; establish, maintain, process and update files, records, and documents; Microsoft Office, Maxient, StarRez, or other database, spreadsheets, etc., for data viewing, collection and entry
Possess a thorough ability to communicate with a wide variety of people in a precise and professional manner, both orally, electronically, and through written word
Ability to maintain an organized workload requiring multitasking and the need to prioritize various responsibilities with little supervision
Ability to coordinate work schedules with staff, students, faculty, guests, and visitors to ensure that both customer and building needs are met
Ability to formulate and enforce policies, complete departmental strategic planning, and assist with development of short‑and long‑term goals within an operation
Experience with safety and security systems, including fire safety systems, and training of live‑in staff on proper use and emergency response procedures
Ability and willingness to participate in an on‑call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed
Qualifications
A Master’s Degree in Higher Education, College Student Personnel Administration, Public Administration or Counseling or four (4) years progressive experience in Housing management position, including live in‑residence hall or apartment experience
A strong knowledge of Housing and/or Community Standards and student personnel administration, student staff training and supervision, and diversity issues common within University Housing and Community Standards organizations
The ability to understand and utilize new technology within the office; establish, maintain, process and update files, records, and documents; Microsoft Office, Maxient, StarRez, or other database, spreadsheets, etc., for data viewing, collection and entry
Possess a thorough ability to communicate with a wide variety of people in a precise and professional manner, both orally, electronically, and through written word
Ability to maintain an organized workload requiring multitasking and the need to prioritize various responsibilities with little supervision
Ability to coordinate work schedules with staff, students, faculty, guests, and visitors to ensure that both customer and building needs are met
Ability to formulate and enforce policies, complete departmental strategic planning, and assist with development of short‑and long‑term goals within an operation
Experience with safety and security systems, including fire safety systems, and training of live‑in staff on proper use and emergency response procedures
Ability and willingness to participate in an on‑call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed
Preferred Qualifications
Experience working with conference housing program
Experience with analyzing and resolving conflict, team building, group dynamics, crisis management, and the ability for problem solving
Demonstrated ability to prioritize and delegate multiple tasks; effectively train, hire, evaluate, and communicate performance expectations with staff
Ability to work nights and weekends during certain times of the year and respond to emergency situations as needed
Provides leadership for staff in responding to student quality of life issues, enforcement of departmental policies and procedures, coordination of services, and responses to crises and emergencies
Position Details Position is full‑time, 1.0 FTE, Letter of Appointment and includes a comprehensive and competitive benefits package including insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Screening of Applications Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.
A Complete Application Includes
Letter of Interest – addressing the stated required skills for the position
Detailed resume listing education and describing work experience
Three (3) professional references - Names and contact information
Equal Opportunity Statement The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always
#J-18808-Ljbffr