Post Sales Support II
Generac, Pewaukee, WI, United States
In the role of Post Sales Support II working on‑site in Pewaukee, Wisconsin you will be part of the Customer Support - Business Solutions team.
The Post‑Sales Support II is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers. They will work daily with post‑sales issues such as incorrect billing, return of product and warranty exchanges while supporting multiple distribution channels.
Major Responsibilities
Transact moderately complex credit memos, return requests, no charge parts, and incorrect billing exchanges. Work cross functionally with teams to find resolution for the customer. Prioritize and ensure steady workflows for all assigned distribution channels.
Triage email inboxes for department
Provide excellent customer service over the phone and via email communication as required for Tier I Escalations
Assists with Post Sales Support I Queue as needed.
Other duties as assigned
Minimum Job Requirements
High School Diploma or GED
1 year of experience in a customer service role
Knowledge, Skills and Abilities
Ability to type while assisting customers on the phone.
Working proficiency with Microsoft Office Suite
Ability to investigate a situation objectively and utilize strong analytical skills to help identify root cause and corrective actions.
Effectively de‑escalate customer issues and complaints
Ability to work independently with a high attention to detail.
Advanced verbal and written communication
Ability to stay calm under pressure
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The Post‑Sales Support II is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers. They will work daily with post‑sales issues such as incorrect billing, return of product and warranty exchanges while supporting multiple distribution channels.
Major Responsibilities
Transact moderately complex credit memos, return requests, no charge parts, and incorrect billing exchanges. Work cross functionally with teams to find resolution for the customer. Prioritize and ensure steady workflows for all assigned distribution channels.
Triage email inboxes for department
Provide excellent customer service over the phone and via email communication as required for Tier I Escalations
Assists with Post Sales Support I Queue as needed.
Other duties as assigned
Minimum Job Requirements
High School Diploma or GED
1 year of experience in a customer service role
Knowledge, Skills and Abilities
Ability to type while assisting customers on the phone.
Working proficiency with Microsoft Office Suite
Ability to investigate a situation objectively and utilize strong analytical skills to help identify root cause and corrective actions.
Effectively de‑escalate customer issues and complaints
Ability to work independently with a high attention to detail.
Advanced verbal and written communication
Ability to stay calm under pressure
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