Resident Services Advisor
Community Association Management, Limited, Charlotte, NC, United States
At Community Association Management, we believe that every resident interaction is a chance to make things better. Our WHY is to creatively find solutions and overcome challenges so that we can work together to advance the common cause. As a Resident Services Advisor, you are the voice of our company — resolving concerns, answering questions, and building trust, one conversation at a time.
About the Role The Resident Services Advisor is the first point of contact for residents across the communities we manage. You’ll support them through multiple communication channels, address account questions, and ensure that every interaction reflects our commitment to clarity, professionalism, and service excellence.
What You’ll Do
Respond promptly and courteously to resident inquiries via phone, email, and chat.
Resolve resident concerns by researching account history, processing payments, and managing technical or policy-related questions.
Document all homeowner interactions and create support tickets for follow-up needs.
Assist with password resets, document navigation, and payment processing guidance.
Coordinate with internal teams to ensure timely issue resolution.
Assist closing attorneys with processes related to community transitions.
Provide consistent support in line with our service standards.
What You’ll Bring
Minimum of 1 year of customer service experience in an office environment.
Background in property management, HOA, legal, or real estate is a plus.
Excellent communication and active listening skills.
Ability to handle high call volumes and de‑escalate concerns calmly and professionally.
Strong typing, organization, and time management skills.
Comfortable navigating multiple systems simultaneously.
Work Environment & Schedule
Full-time, 40 hours per week (Monday–Friday).
Shifts may vary between 8:00 AM and 6:00 PM.
Sedentary role with extended headset use.
Join Our Mission If you thrive in a people‑first, service‑focused role and want to be part of a team that values transparency and trust, we welcome your passion for problem‑solving and communication.
Benefits
Medical
Dental
Vision
Life
401k
#J-18808-Ljbffr
About the Role The Resident Services Advisor is the first point of contact for residents across the communities we manage. You’ll support them through multiple communication channels, address account questions, and ensure that every interaction reflects our commitment to clarity, professionalism, and service excellence.
What You’ll Do
Respond promptly and courteously to resident inquiries via phone, email, and chat.
Resolve resident concerns by researching account history, processing payments, and managing technical or policy-related questions.
Document all homeowner interactions and create support tickets for follow-up needs.
Assist with password resets, document navigation, and payment processing guidance.
Coordinate with internal teams to ensure timely issue resolution.
Assist closing attorneys with processes related to community transitions.
Provide consistent support in line with our service standards.
What You’ll Bring
Minimum of 1 year of customer service experience in an office environment.
Background in property management, HOA, legal, or real estate is a plus.
Excellent communication and active listening skills.
Ability to handle high call volumes and de‑escalate concerns calmly and professionally.
Strong typing, organization, and time management skills.
Comfortable navigating multiple systems simultaneously.
Work Environment & Schedule
Full-time, 40 hours per week (Monday–Friday).
Shifts may vary between 8:00 AM and 6:00 PM.
Sedentary role with extended headset use.
Join Our Mission If you thrive in a people‑first, service‑focused role and want to be part of a team that values transparency and trust, we welcome your passion for problem‑solving and communication.
Benefits
Medical
Dental
Vision
Life
401k
#J-18808-Ljbffr