Patient Account Representative - Contract - Remote
Conifer Health Solutions, Frisco, TX, United States
Job Summary
The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. An effective revenue cycle process is achieved with working as part of a dynamic team and the ability to adapt and grow in an environment where work assignments may change frequently while resolving accounts with minimal assistance.
Must Be Able To Work Independently And Closely With Management And Team
Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed.
Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions.
Access payer websites and discern pertinent data to resolve accounts.
Utilize all available job aids provided for appropriateness in Patient Accounting processes.
Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account.
Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership.
Identify and communicate any issues including system access, payor behavior, account work‑flow inconsistencies or any other insurance collection opportunities.
Provide support for team members that may be absent or backlogged.
Essential Duties And Responsibilities
Research each account using company patient accounting applications and internet resources. Conduct appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e‑mail, or online. Problem solve issues and create resolution that will bring in revenue eliminating re‑work. Update plan IDs, adjust patient or payor demographic/insurance information, notate account in detail, identify payor issues and trends and solve re‑coups issues. Request additional information from patients, medical records, and other needed documentation upon request from payors. Review contracts and identify billing or coding issues and request re‑bills, secondary billing, or corrected bills as needed. Take appropriate action to bring about account resolution timely or open a dispute record to have the account further researched and substantiated for continued collection. Maintain desk inventory to remain current without backlog while achieving productivity and quality standards.
Perform special projects and other duties as needed. Assist with special projects as assigned, document findings, and communicate results.
Recognize potential delays and trends with payors such as corrective actions and respond to avoid A/R aging. Escalate payment delays/problem aged account timely to Supervisor.
Participate and attend meetings, training seminars and in‑services to develop job knowledge.
Respond timely to emails and telephone messages as appropriate.
Ensure compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors.
Knowledge, Skills, Abilities
Thorough understanding of the revenue cycle process, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies.
Intermediate skill in Microsoft Office (Word, Excel).
Ability to learn hospital systems – ACE, VI Web, IMaCS, OnDemand quickly and fluently.
Ability to communicate in a clear and professional manner.
Must have good oral and written skills.
Strong interpersonal skills.
Above average analytical and critical thinking skills.
Ability to make sound decisions.
Full understanding of the Commercial, Managed Care, Medicare and Medicaid collections; intermediate knowledge of Managed Care contracts, contract language and Federal and State requirements for government payors.
Familiar with terms such as HMO, PPO, IPA and Capitation and how these payors process claims.
Intermediate understanding of EOB.
Intermediate understanding of Hospital billing form requirements (UB04) and familiarity with the HCFA 1500 forms.
Ability to problem‑solve, prioritize duties and follow through completely with assigned tasks.
Education / Experience
High School diploma or equivalent. Some college coursework in business administration or accounting preferred.
1–4 years medical claims and/or hospital collections experience.
Minimum typing requirement of 45 wpm.
Physical Demands
Office/Team Work Environment.
Ability to sit and work at a computer terminal for extended periods of time.
Work Environment
Call Center environment with multiple workstations in close proximity.
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value‑based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Compensation Compensation and Benefit Information
Pay: $15.80 – $23.70 per hour. Compensation depends on location, qualifications, and experience.
Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
Conifer observed holidays receive time and a half.
Benefits
Medical, dental, vision, disability, and life insurance.
Paid time off (vacation & sick leave) – minimum of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401(k) with up to 6% employer match.
10 paid holidays per year.
Health savings accounts, healthcare & dependent flexible spending accounts.
Employee Assistance program, Employee discount program.
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. (Information available at https://www.uscis.gov/e-verify)
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Must Be Able To Work Independently And Closely With Management And Team
Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed.
Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions.
Access payer websites and discern pertinent data to resolve accounts.
Utilize all available job aids provided for appropriateness in Patient Accounting processes.
Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account.
Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership.
Identify and communicate any issues including system access, payor behavior, account work‑flow inconsistencies or any other insurance collection opportunities.
Provide support for team members that may be absent or backlogged.
Essential Duties And Responsibilities
Research each account using company patient accounting applications and internet resources. Conduct appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e‑mail, or online. Problem solve issues and create resolution that will bring in revenue eliminating re‑work. Update plan IDs, adjust patient or payor demographic/insurance information, notate account in detail, identify payor issues and trends and solve re‑coups issues. Request additional information from patients, medical records, and other needed documentation upon request from payors. Review contracts and identify billing or coding issues and request re‑bills, secondary billing, or corrected bills as needed. Take appropriate action to bring about account resolution timely or open a dispute record to have the account further researched and substantiated for continued collection. Maintain desk inventory to remain current without backlog while achieving productivity and quality standards.
Perform special projects and other duties as needed. Assist with special projects as assigned, document findings, and communicate results.
Recognize potential delays and trends with payors such as corrective actions and respond to avoid A/R aging. Escalate payment delays/problem aged account timely to Supervisor.
Participate and attend meetings, training seminars and in‑services to develop job knowledge.
Respond timely to emails and telephone messages as appropriate.
Ensure compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors.
Knowledge, Skills, Abilities
Thorough understanding of the revenue cycle process, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies.
Intermediate skill in Microsoft Office (Word, Excel).
Ability to learn hospital systems – ACE, VI Web, IMaCS, OnDemand quickly and fluently.
Ability to communicate in a clear and professional manner.
Must have good oral and written skills.
Strong interpersonal skills.
Above average analytical and critical thinking skills.
Ability to make sound decisions.
Full understanding of the Commercial, Managed Care, Medicare and Medicaid collections; intermediate knowledge of Managed Care contracts, contract language and Federal and State requirements for government payors.
Familiar with terms such as HMO, PPO, IPA and Capitation and how these payors process claims.
Intermediate understanding of EOB.
Intermediate understanding of Hospital billing form requirements (UB04) and familiarity with the HCFA 1500 forms.
Ability to problem‑solve, prioritize duties and follow through completely with assigned tasks.
Education / Experience
High School diploma or equivalent. Some college coursework in business administration or accounting preferred.
1–4 years medical claims and/or hospital collections experience.
Minimum typing requirement of 45 wpm.
Physical Demands
Office/Team Work Environment.
Ability to sit and work at a computer terminal for extended periods of time.
Work Environment
Call Center environment with multiple workstations in close proximity.
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value‑based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Compensation Compensation and Benefit Information
Pay: $15.80 – $23.70 per hour. Compensation depends on location, qualifications, and experience.
Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
Conifer observed holidays receive time and a half.
Benefits
Medical, dental, vision, disability, and life insurance.
Paid time off (vacation & sick leave) – minimum of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401(k) with up to 6% employer match.
10 paid holidays per year.
Health savings accounts, healthcare & dependent flexible spending accounts.
Employee Assistance program, Employee discount program.
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. (Information available at https://www.uscis.gov/e-verify)
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