Sales Associate III
Tapestry, Inc., Portland, OR, United States
About Coach
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Role Overview The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities Sales Floor
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics, and creates personal sales and clienteling strategies in partnership with the management team
Creates short‑and long‑term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on‑going productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross‑selling skills and abilities
Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs
Is sensitive to customers’ needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach’s tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor
Supports cash‑wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: purchase, return, exchange, found order, etc.
Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations
Competencies
Drive for Results: can be counted on to exceed goals successfully; consistently one of the top performers; bottom‑line oriented; steadfastly pushes self and others for results
Customer Focus: dedicated to meeting expectations of customers; uses customer information for improvements; establishes trust and respect
Creativity: comes up with new and unique ideas; connects unrelated notions; original, value‑added in brainstorming
Interpersonal Savvy: relates well to all kinds of people; builds rapport; uses diplomacy and tact
Learning on the Fly: learns quickly, versatile; open to change; analyzes and experiments for solutions
Perseverance: pursues with energy and drive; rarely gives up
Dealing with Ambiguity: handles change; decides to act without full picture; comfortable with risk and uncertainty
Additional Requirements
Experience: 1–3 years of previous sales experience, preferably in a luxury retail service environment; current knowledge of fashion trends and competition
Education: High school diploma or equivalent; college degree preferred
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), utilize walkie talkie, understand and read price and product release sheets
Physical: Ability to execute at a fast pace; communicate effectively with customers and team; maneuver sales floor, shelves, and stockroom; climb, bend, kneel; lift up to 25 pounds routinely and up to 50 pounds on occasion
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including flexible schedule, nights, weekends, holidays, high‑traffic days such as day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.
Note This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Equal Opportunity Statement Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and not on protected characteristics. Visit Coach at
www.coach.com .
Our Competencies for All Employees
Courage : doesn’t hold back; provides actionable feedback; lets people know where they stand; faces problems quickly and directly; not afraid to take negative action when necessary
Creativity : comes up with many unique ideas; connects unrelated notions; original and value‑added in brainstorming
Customer Focus : dedicated to meeting expectations; uses customer info for improvements; builds trust and respect
Dealing with Ambiguity : copes with change; shifts gears; acts without full picture; handles risk and uncertainty
Drive for Results : exceeds goals; top performer; bottom‑line oriented; pushes self and others
Interpersonal Savvy : relates well; builds rapport; uses diplomacy and tact; diffuses tension comfortably
Learning on the Fly : learns quickly; versatile; open to change; experiments for solutions; quick grasps of structure
Our Competencies for All People Managers
Strategic Agility : sees ahead; anticipates future; broad perspective; future oriented; creates credible vision and strategies
Developing Direct Reports and Others : provides challenging tasks; holds development discussions; builds development plans; supports moves; builds people
Building Effective Teams : blends people into teams; creates morale and spirit; shares wins; fosters open dialogue; defines success for the team; fosters belonging
Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. Eligible employees will be able to receive discounts on certain products and incentive compensation.
Nearest Major Market Portland, Oregon
Job Segment Retail Sales, Brand Ambassador, Asset Protection, Outside Sales, Merchandising, Retail, Marketing, Sales
#J-18808-Ljbffr
Role Overview The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities Sales Floor
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics, and creates personal sales and clienteling strategies in partnership with the management team
Creates short‑and long‑term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on‑going productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross‑selling skills and abilities
Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs
Is sensitive to customers’ needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach’s tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor
Supports cash‑wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: purchase, return, exchange, found order, etc.
Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations
Competencies
Drive for Results: can be counted on to exceed goals successfully; consistently one of the top performers; bottom‑line oriented; steadfastly pushes self and others for results
Customer Focus: dedicated to meeting expectations of customers; uses customer information for improvements; establishes trust and respect
Creativity: comes up with new and unique ideas; connects unrelated notions; original, value‑added in brainstorming
Interpersonal Savvy: relates well to all kinds of people; builds rapport; uses diplomacy and tact
Learning on the Fly: learns quickly, versatile; open to change; analyzes and experiments for solutions
Perseverance: pursues with energy and drive; rarely gives up
Dealing with Ambiguity: handles change; decides to act without full picture; comfortable with risk and uncertainty
Additional Requirements
Experience: 1–3 years of previous sales experience, preferably in a luxury retail service environment; current knowledge of fashion trends and competition
Education: High school diploma or equivalent; college degree preferred
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), utilize walkie talkie, understand and read price and product release sheets
Physical: Ability to execute at a fast pace; communicate effectively with customers and team; maneuver sales floor, shelves, and stockroom; climb, bend, kneel; lift up to 25 pounds routinely and up to 50 pounds on occasion
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including flexible schedule, nights, weekends, holidays, high‑traffic days such as day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.
Note This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Equal Opportunity Statement Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and not on protected characteristics. Visit Coach at
www.coach.com .
Our Competencies for All Employees
Courage : doesn’t hold back; provides actionable feedback; lets people know where they stand; faces problems quickly and directly; not afraid to take negative action when necessary
Creativity : comes up with many unique ideas; connects unrelated notions; original and value‑added in brainstorming
Customer Focus : dedicated to meeting expectations; uses customer info for improvements; builds trust and respect
Dealing with Ambiguity : copes with change; shifts gears; acts without full picture; handles risk and uncertainty
Drive for Results : exceeds goals; top performer; bottom‑line oriented; pushes self and others
Interpersonal Savvy : relates well; builds rapport; uses diplomacy and tact; diffuses tension comfortably
Learning on the Fly : learns quickly; versatile; open to change; experiments for solutions; quick grasps of structure
Our Competencies for All People Managers
Strategic Agility : sees ahead; anticipates future; broad perspective; future oriented; creates credible vision and strategies
Developing Direct Reports and Others : provides challenging tasks; holds development discussions; builds development plans; supports moves; builds people
Building Effective Teams : blends people into teams; creates morale and spirit; shares wins; fosters open dialogue; defines success for the team; fosters belonging
Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. Eligible employees will be able to receive discounts on certain products and incentive compensation.
Nearest Major Market Portland, Oregon
Job Segment Retail Sales, Brand Ambassador, Asset Protection, Outside Sales, Merchandising, Retail, Marketing, Sales
#J-18808-Ljbffr