Sales Development Representative
Epic Golf Club, Scottsdale, AZ, United States
Epic Golf Club is seeking a highly motivated Sales Development Representative (SDR) to join our growing team in Scottsdale. This role is responsible for creating a polished first impression for prospective members, qualifying fit, and scheduling high-quality meetings for the Membership Director.
Epic Golf Club is a premier private golf society built for members from top private clubs. Because of the private nature of our offering, the SDR plays an important role in protecting the brand, managing the first stage of the sales process with professionalism, and ensuring qualified prospects move forward efficiently. Epic’s sales approach is intentionally consultative and relationship-driven, with an emphasis on mutual fit rather than pressure.
The ideal candidate is organized, proactive, and confident communicating by phone, text, and email. This person should be comfortable managing daily outreach in HubSpot, following approved scripts and cadences, and assessing prospects based on private-club membership, golf travel habits, and overall alignment with Epic’s membership model.
Key Responsibilities
Serve as the first point of contact for inbound and assigned prospective members. Respond promptly to new inquiries and work to book qualified first meetings for the Membership Director. Conduct outbound outreach through calls, texts, and email to engage new, existing, and previously unresponsive leads. Re-engage older leads to assess current interest and determine whether they should be advanced, nurtured, or closed out. Represent Epic Golf Club with polished, professional, brand-aligned communication across every prospect interaction. Lead Qualification
Qualify prospects using Epic’s approved discovery process and call scripts. Confirm relevant fit factors such as home club membership, additional club affiliations, golf frequency, travel golf habits, and how the prospect currently accesses private golf while traveling. Identify whether a prospect aligns with Epic’s membership profile and value proposition before advancing them to the next stage. Clearly communicate Epic’s high-level value proposition in a way that is confident, warm, and non-pushy. Schedule qualified first meetings for the Membership Director using HubSpot scheduling tools. Maintain excellent HubSpot hygiene by updating prospect statuses, funnel fields, notes, tasks, and next steps after every outreach attempt. Manage daily task queues and ensure no qualified lead becomes stale due to missed follow-up. Track booked meetings and support progression through the early stages of the sales cycle with timely outreach and clean documentation. Follow-Up & Re-Engagement
Build and execute outreach cycles for prospects who have not yet booked a meeting. Maintain the correct follow-up cadence based on lead quality, including deeper follow-up for prospects from top-rated clubs. Use a diversified outreach approach across calls, texts, and email where appropriate. Proactively manage did-not-show follow-up and rescheduling efforts for missed first meetings. Monitor and document AI-driven texting conversations when applicable, and personally step in when a prospect needs additional clarification or follow-up. Cross-Functional Support
Partner closely with the Membership Director to improve lead quality, meeting readiness, and handoff consistency. Share useful prospect insights, objections, and patterns that can help refine messaging and improve conversion. Help support a smooth front-end sales process that reflects Epic’s premium brand and high-touch member experience. Qualifications & Skills
Proven experience in sales development, inside sales, lead qualification, hospitality sales, membership sales, or a related client-facing role. Strong verbal and written communication skills with a polished, confident, and professional presence. Ability to build rapport quickly while maintaining a calm, consultative, brand-protective tone. High level of organization and follow-through in a fast-paced, task-driven environment. Experience working in a CRM, preferably HubSpot, with strong attention to detail in data entry, note-taking, and pipeline management. Comfortable making a high volume of outbound calls and managing structured follow-up cadences. Self-motivated, goal-oriented, and able to work independently while collaborating closely with sales leadership. Strong judgment in assessing prospect quality and membership fit. Willingness to work flexible hours when needed to accommodate prospect schedules. Preferred Background
Experience in private clubs, golf, luxury hospitality, premium memberships, concierge services, or high-end lifestyle brands. Familiarity with private-club culture and the expectations of affluent, relationship-driven clientele. Interest in golf and an understanding of why discretion, service, and access matter to Epic’s ideal member. Success in This Role
Success in this role is measured by speed-to-lead, quality of qualification, consistency of follow-up, cleanliness of HubSpot management, booked meetings, and contribution to downstream sales performance. Epic’s internal SDR expectations emphasize disciplined daily HubSpot task management, structured outreach cadences, strong meeting volume, and brand-aligned communication.
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Serve as the first point of contact for inbound and assigned prospective members. Respond promptly to new inquiries and work to book qualified first meetings for the Membership Director. Conduct outbound outreach through calls, texts, and email to engage new, existing, and previously unresponsive leads. Re-engage older leads to assess current interest and determine whether they should be advanced, nurtured, or closed out. Represent Epic Golf Club with polished, professional, brand-aligned communication across every prospect interaction. Lead Qualification
Qualify prospects using Epic’s approved discovery process and call scripts. Confirm relevant fit factors such as home club membership, additional club affiliations, golf frequency, travel golf habits, and how the prospect currently accesses private golf while traveling. Identify whether a prospect aligns with Epic’s membership profile and value proposition before advancing them to the next stage. Clearly communicate Epic’s high-level value proposition in a way that is confident, warm, and non-pushy. Schedule qualified first meetings for the Membership Director using HubSpot scheduling tools. Maintain excellent HubSpot hygiene by updating prospect statuses, funnel fields, notes, tasks, and next steps after every outreach attempt. Manage daily task queues and ensure no qualified lead becomes stale due to missed follow-up. Track booked meetings and support progression through the early stages of the sales cycle with timely outreach and clean documentation. Follow-Up & Re-Engagement
Build and execute outreach cycles for prospects who have not yet booked a meeting. Maintain the correct follow-up cadence based on lead quality, including deeper follow-up for prospects from top-rated clubs. Use a diversified outreach approach across calls, texts, and email where appropriate. Proactively manage did-not-show follow-up and rescheduling efforts for missed first meetings. Monitor and document AI-driven texting conversations when applicable, and personally step in when a prospect needs additional clarification or follow-up. Cross-Functional Support
Partner closely with the Membership Director to improve lead quality, meeting readiness, and handoff consistency. Share useful prospect insights, objections, and patterns that can help refine messaging and improve conversion. Help support a smooth front-end sales process that reflects Epic’s premium brand and high-touch member experience. Qualifications & Skills
Proven experience in sales development, inside sales, lead qualification, hospitality sales, membership sales, or a related client-facing role. Strong verbal and written communication skills with a polished, confident, and professional presence. Ability to build rapport quickly while maintaining a calm, consultative, brand-protective tone. High level of organization and follow-through in a fast-paced, task-driven environment. Experience working in a CRM, preferably HubSpot, with strong attention to detail in data entry, note-taking, and pipeline management. Comfortable making a high volume of outbound calls and managing structured follow-up cadences. Self-motivated, goal-oriented, and able to work independently while collaborating closely with sales leadership. Strong judgment in assessing prospect quality and membership fit. Willingness to work flexible hours when needed to accommodate prospect schedules. Preferred Background
Experience in private clubs, golf, luxury hospitality, premium memberships, concierge services, or high-end lifestyle brands. Familiarity with private-club culture and the expectations of affluent, relationship-driven clientele. Interest in golf and an understanding of why discretion, service, and access matter to Epic’s ideal member. Success in This Role
Success in this role is measured by speed-to-lead, quality of qualification, consistency of follow-up, cleanliness of HubSpot management, booked meetings, and contribution to downstream sales performance. Epic’s internal SDR expectations emphasize disciplined daily HubSpot task management, structured outreach cadences, strong meeting volume, and brand-aligned communication.
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