Inbound Sales Development Representative
Zenoti, Seattle, WA, United States
Inbound Sales Development Representative
Seattle, Washington, United States
Zenoti provides an all‑in‑one, cloud‑based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built‑in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise‑level technology for businesses of all sizes.
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest‑growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work Certified™ for 2021‑2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
As an Inbound SDR, you will primarily handle incoming sales inquiries via phone calls and chat, and assist in qualifying prospects for our software solutions. This role will also involve occasional coverage for other inbound SDRs who are out of office. The ideal candidate will be organized, detail‑oriented, and adept at multitasking in a fast‑paced environment. Prior customer service experience is essential for success in this role.
What will I be doing?
Respond promptly and professionally to inbound sales inquiries via phone calls and chat.
Engage with prospects to understand their needs and qualify them as potential customers.
Schedule product demonstrations and meetings with Account Executives (AEs) and Solution Engineers (SEs) based on prospect interest and qualification.
Maintain accurate records of interactions and sales activities using our CRM system (e.g., Salesforce).
Collaborate effectively with the sales team to ensure smooth handoffs and transitions for qualified leads.
Occasionally cover for other inbound SDRs during absences or peak times.
The role needs work from office, Bellevue
Skills & Qualifications
Previous experience in a customer service or sales support role is required.
Strong communication skills, both verbal and written.
Excellent organizational and time‑management skills; ability to prioritize tasks effectively.
Tech‑savvy with a good understanding of software applications and the ability to learn new technologies quickly.
Ability to work independently and as part of a team in a fast‑paced, collaborative environment.
Attention to detail and a commitment to accuracy in maintaining records and managing customer interactions.
Flexibility to adapt to changing priorities and business needs.
Education and Experience
Bachelor’s degree preferred or equivalent practical experience.
Proven track record in customer service, sales support, or a related field.
Benefits
Best in industry salary, plus bonus
Medical, dental, and vision coverage
Competitive 401(k) match program to help secure your financial future
Paid parental leave
$45,000 – $50,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Voluntary Self‑Identification of Disability Form CC‑305. Page 1 of 1. OMB Control Number 1250‑0005. Expires 04/30/2026.
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status Select…
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Zenoti provides an all‑in‑one, cloud‑based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built‑in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise‑level technology for businesses of all sizes.
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest‑growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work Certified™ for 2021‑2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
As an Inbound SDR, you will primarily handle incoming sales inquiries via phone calls and chat, and assist in qualifying prospects for our software solutions. This role will also involve occasional coverage for other inbound SDRs who are out of office. The ideal candidate will be organized, detail‑oriented, and adept at multitasking in a fast‑paced environment. Prior customer service experience is essential for success in this role.
What will I be doing?
Respond promptly and professionally to inbound sales inquiries via phone calls and chat.
Engage with prospects to understand their needs and qualify them as potential customers.
Schedule product demonstrations and meetings with Account Executives (AEs) and Solution Engineers (SEs) based on prospect interest and qualification.
Maintain accurate records of interactions and sales activities using our CRM system (e.g., Salesforce).
Collaborate effectively with the sales team to ensure smooth handoffs and transitions for qualified leads.
Occasionally cover for other inbound SDRs during absences or peak times.
The role needs work from office, Bellevue
Skills & Qualifications
Previous experience in a customer service or sales support role is required.
Strong communication skills, both verbal and written.
Excellent organizational and time‑management skills; ability to prioritize tasks effectively.
Tech‑savvy with a good understanding of software applications and the ability to learn new technologies quickly.
Ability to work independently and as part of a team in a fast‑paced, collaborative environment.
Attention to detail and a commitment to accuracy in maintaining records and managing customer interactions.
Flexibility to adapt to changing priorities and business needs.
Education and Experience
Bachelor’s degree preferred or equivalent practical experience.
Proven track record in customer service, sales support, or a related field.
Benefits
Best in industry salary, plus bonus
Medical, dental, and vision coverage
Competitive 401(k) match program to help secure your financial future
Paid parental leave
$45,000 – $50,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Voluntary Self‑Identification of Disability Form CC‑305. Page 1 of 1. OMB Control Number 1250‑0005. Expires 04/30/2026.
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status Select…
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr