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Retail Sales Associate - 0397

FirstCash, Lakewood, CO, United States


$18.00 to $21.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

Perks And Benefits

Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).

The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.

Our Earned Wage Access* program is available to all employees on the second day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven times in a payroll cycle.

The ability to earn unlimited commission above your hourly base rate.

VACATION: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one year of active employment and two weeks (80 hours) of vacation on each anniversary date thereafter (if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five years.

SICK/PERSONAL: Eligible employees are granted 8 hours after 6 months of employment to be used before their first anniversary and 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements). 24 hours after five years.

Employee discounts are available to all employees on the first day of active employment.

Tuition Reimbursement with FirstCash Education (allowing up to $2,000 per year) is available to full‑time employees who meet the minimum program requirements.

Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.

Auto‑enrollment in the FirstCash 401k program after six months of employment.

Access to the FirstCash Pet Insurance program.

Description We are currently looking for the right Full‑Time Retail Sales Associate to join our team. This entry‑level, full‑time position is located in pawn store locations nationwide. The associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business.

Position Summary The Full‑Time Pawnbroker / Retail Sales Associate handles sales, loans and other transactions, greets and engages customers, performs open/close procedures, keeps the sales floor clean and stocked, and ensures compliance with policies and regulatory requirements. The role offers an hourly wage plus commission based on productivity. Pay is based on location, qualifications and experience.

Responsibilities

Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.

Performs non‑management open/close procedures.

Keeps the sales floor clean, stocked, and maintains the display of merchandise.

Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.

Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.

Answers incoming calls per company standards.

Effectively communicates to customers the legal aspects of the pawn and buy transactions.

Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.

Partners with all employees to create a positive and memorable customer experience.

Successfully completes the assigned training.

Other related duties as assigned.

Minimum Requirements & Qualifications

Willing and able to lift/carry up to 50 pounds.

Willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.

Ability to work with firearms and to become firearms certified.

May be asked to assist a customer on the exterior of the building or retrieve products in exterior storage buildings.

Minimum age: 18 years old.

High School Diploma, GED, or equivalent experience.

Strong desire to work, serve customers, be team‑oriented.

Ability to multi‑task in a fast‑paced environment.

Ability to perform basic math calculations proficiently.

Cash handling experience is preferred.

Must be able to work in multiple locations.

Must have the ability to work a flexible retail schedule, including weekends and holidays.

Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.

Bilingual applicants are encouraged to apply! Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers can earn 2‑8% commission based on the gross profit of their personal performance. Details are provided during the interview process.

Kindly note that a binding arbitration agreement is required to resolve disputes. Pay rates will not be below applicable local minimum wage requirements.

FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided for qualified individuals with disabilities.

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