Retail Cosmetics Sales Associate, Cross Creek Mall - Flex
Macy's, Fayetteville, NC, United States
Be part of an amazing story. Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years, built on innovation and tradition, inspiring stores, irresistible products, the Macy’s 4th of July Fireworks, and the Thanksgiving Day Parade. Those moments make this a special place to work.
Job Overview As a Cosmetic Sales Flex Colleague – also known as a Beauty Advisor Flex – you are the trusted expert our customers turn to for all things beauty. You create a personalized, inspiring shopping experience that builds confidence and drives sales. You’ll serve as both educator and beauty expert, offering advice, product demonstrations, and tailored consultations, including makeup application and skincare recommendations. Your deep product knowledge and trend awareness allow you to introduce customers to new items that match their unique needs and style. Building lasting client relationships is at the heart of your role; you proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service, always aiming to exceed expectations and achieve sales goals.
How Our Beauty Colleagues Spend Their Day…
Our colleagues start each day energized and ready to make an impact. They wear their name badge with pride, greet teammates, and ensure the sales floor is clean, organized, and prepared for customers. Before getting started they review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions.
On the floor they focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships.
Throughout the day they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
They finish strong by sharing our Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
We believe service starts with each other; we support one another with honesty, care, and collaboration to better serve customers and communities.
We strive for excellence as a journey, improving every day, taking pride in our work, achieving sales goals and learning from each other to deliver individual and store results.
Who You Are
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Must be able to:
Understand and communicate effectively with customers, co‑workers, and supervisors.
Read and understand employment policies and safety rules/procedures in English.
Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
Meet and surpass daily sales goals by delivering exceptional service.
Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
Have at least 1 year of customer service or selling experience.
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
Stand for at least two consecutive hours, lift at least 25 lbs., stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Have close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.
What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining Colleague Resource Groups and making a difference through volunteer opportunities.
Some Additional Benefits We Offer Include
Merchandise discounts
Performance‑based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
This position may be eligible for performance‑based incentives/bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. Eligible for Sales Commission.
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Job Overview As a Cosmetic Sales Flex Colleague – also known as a Beauty Advisor Flex – you are the trusted expert our customers turn to for all things beauty. You create a personalized, inspiring shopping experience that builds confidence and drives sales. You’ll serve as both educator and beauty expert, offering advice, product demonstrations, and tailored consultations, including makeup application and skincare recommendations. Your deep product knowledge and trend awareness allow you to introduce customers to new items that match their unique needs and style. Building lasting client relationships is at the heart of your role; you proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service, always aiming to exceed expectations and achieve sales goals.
How Our Beauty Colleagues Spend Their Day…
Our colleagues start each day energized and ready to make an impact. They wear their name badge with pride, greet teammates, and ensure the sales floor is clean, organized, and prepared for customers. Before getting started they review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions.
On the floor they focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships.
Throughout the day they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
They finish strong by sharing our Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
We believe service starts with each other; we support one another with honesty, care, and collaboration to better serve customers and communities.
We strive for excellence as a journey, improving every day, taking pride in our work, achieving sales goals and learning from each other to deliver individual and store results.
Who You Are
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Must be able to:
Understand and communicate effectively with customers, co‑workers, and supervisors.
Read and understand employment policies and safety rules/procedures in English.
Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
Meet and surpass daily sales goals by delivering exceptional service.
Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
Have at least 1 year of customer service or selling experience.
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
Stand for at least two consecutive hours, lift at least 25 lbs., stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Have close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.
What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining Colleague Resource Groups and making a difference through volunteer opportunities.
Some Additional Benefits We Offer Include
Merchandise discounts
Performance‑based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
This position may be eligible for performance‑based incentives/bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. Eligible for Sales Commission.
#J-18808-Ljbffr