Key Holder
Brahmin Leather Works, Newport, RI, United States
Basic Purpose
The Brahmin Leather Works Full‑Time Key Holder will partner with the Store Manager and Assistant Store Manager in creating a store environment which provides exceptional sales and customer service, execution of visual directions, recruiting, developing, and retaining a strong selling team. The Full‑time Key Holder position manages a staff of sales associates, is responsible for a sales goal, and is eligible for a sales commission. In addition, we offer competitive benefits and a seasonal parking stipend.
Principal Accountabilities Talent Management
Coordinate staff by providing timely coaching and feedback to maximize individual and team performance.
Develop and maintain positive working relationships that support a positive work environment.
Support the education of the store team on fashion trends and product knowledge.
Maintain two‑way communication with the store Manager to stay abreast of company and store information and brand initiatives, as well as inform the manager of all store activities.
Ensure associates follow dress code and meet appearance standards that professionally represent the brand.
Support an environment that positions Brahmin Leather Works as an Employer of Choice.
Support effective onboarding and learning opportunities.
Provide basic direction to associates and appropriately delegate tasks.
Support the Store Manager with recruiting functions: Network and Recruit.
Support Store Manager with developing talent: Ensure effective onboarding.
Provide timely coaching and feedback to associates when appropriate and support the Store Manager with performance issues.
Sales And Service
Achieve sales and service metrics in key measurable areas including DPTs, UPTs, AURs, and Customer Conversion.
Use company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards and other sales metrics.
Analyze store reports to optimize performance and take action based on business trends.
Lead by example and maintain consistent selling and service standards through communication, training, and individual accountability. Assist in identifying opportunities to maximize sales and ensure financial goals are achieved.
Demonstrate a high level of selling and customer service skills to achieve sales.
Service multiple customers at a time, multitask or handle projects simultaneously.
Exhibit knowledge of industry trends and the competition.
Building Clientele
Manage and guide associates to consistently market Brahmin brand initiatives and grow key sales and service metrics.
Ensure exceptional selling interactions that guarantee a meaningful experience and build brand relationships.
Drive brand loyalty by supporting all service enhancers to build strong relationships, including active use of client books and marketing initiatives with local businesses for store events.
Take an active role in assisting the Store Manager to build store business.
Store Operations
Plan and prioritize tasks and responsibilities to meet the needs of the business.
Maintain store cleanliness and housekeeping standards.
Protect company assets and maintain a safe work environment.
Ensure compliance with all company policies and procedures as well as local, state, and federal employment laws.
Support the planning and execution of Brahmin brand visual direction.
Participate and lead special projects and other duties as assigned.
Qualifications
Lead with integrity and enthusiasm to motivate total store achievement.
Have a strong sense of drive, ambition, and passion for selling to ensure overall store business success.
Must be outgoing and assertive with the ability to make store business successful.
Communicate professionally and in a timely manner with the Store Manager, customers, associates, and company partners.
Lead by example and maintain consistent selling and service standards through communication, training, and individual accountability.
Partner with management on store issues.
Maintain a professional appearance that reflects the brand.
Work a flexible schedule based on the needs of the business, including opening/closing shifts, weekends, and holidays.
Physical Requirements Must be able to stand for 100% of a work shift and move. This role involves constant moving, talking, hearing, reaching, grabbing, standing, stooping, kneeling, crouching, and climbing ladders. Must be able to lift up to 40 pounds.
Education
High School or General Equivalency Diploma (GED) required and 1‑2 years of retail experience.
Note: This job description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be exhaustive of all duties and responsibilities and is subject to change.
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Principal Accountabilities Talent Management
Coordinate staff by providing timely coaching and feedback to maximize individual and team performance.
Develop and maintain positive working relationships that support a positive work environment.
Support the education of the store team on fashion trends and product knowledge.
Maintain two‑way communication with the store Manager to stay abreast of company and store information and brand initiatives, as well as inform the manager of all store activities.
Ensure associates follow dress code and meet appearance standards that professionally represent the brand.
Support an environment that positions Brahmin Leather Works as an Employer of Choice.
Support effective onboarding and learning opportunities.
Provide basic direction to associates and appropriately delegate tasks.
Support the Store Manager with recruiting functions: Network and Recruit.
Support Store Manager with developing talent: Ensure effective onboarding.
Provide timely coaching and feedback to associates when appropriate and support the Store Manager with performance issues.
Sales And Service
Achieve sales and service metrics in key measurable areas including DPTs, UPTs, AURs, and Customer Conversion.
Use company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards and other sales metrics.
Analyze store reports to optimize performance and take action based on business trends.
Lead by example and maintain consistent selling and service standards through communication, training, and individual accountability. Assist in identifying opportunities to maximize sales and ensure financial goals are achieved.
Demonstrate a high level of selling and customer service skills to achieve sales.
Service multiple customers at a time, multitask or handle projects simultaneously.
Exhibit knowledge of industry trends and the competition.
Building Clientele
Manage and guide associates to consistently market Brahmin brand initiatives and grow key sales and service metrics.
Ensure exceptional selling interactions that guarantee a meaningful experience and build brand relationships.
Drive brand loyalty by supporting all service enhancers to build strong relationships, including active use of client books and marketing initiatives with local businesses for store events.
Take an active role in assisting the Store Manager to build store business.
Store Operations
Plan and prioritize tasks and responsibilities to meet the needs of the business.
Maintain store cleanliness and housekeeping standards.
Protect company assets and maintain a safe work environment.
Ensure compliance with all company policies and procedures as well as local, state, and federal employment laws.
Support the planning and execution of Brahmin brand visual direction.
Participate and lead special projects and other duties as assigned.
Qualifications
Lead with integrity and enthusiasm to motivate total store achievement.
Have a strong sense of drive, ambition, and passion for selling to ensure overall store business success.
Must be outgoing and assertive with the ability to make store business successful.
Communicate professionally and in a timely manner with the Store Manager, customers, associates, and company partners.
Lead by example and maintain consistent selling and service standards through communication, training, and individual accountability.
Partner with management on store issues.
Maintain a professional appearance that reflects the brand.
Work a flexible schedule based on the needs of the business, including opening/closing shifts, weekends, and holidays.
Physical Requirements Must be able to stand for 100% of a work shift and move. This role involves constant moving, talking, hearing, reaching, grabbing, standing, stooping, kneeling, crouching, and climbing ladders. Must be able to lift up to 40 pounds.
Education
High School or General Equivalency Diploma (GED) required and 1‑2 years of retail experience.
Note: This job description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be exhaustive of all duties and responsibilities and is subject to change.
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