Branch Sales Associate
Carrier Enterprise, Springfield, MO, United States
About Us
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE, and other HVAC/R equipment brands, as well as a full‑line of aftermarket parts, supplies, and accessories. With 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, and more than 2,000 employees, our footprint, inventory, and e‑Commerce platform enable us to provide best‑in‑class service when and where our customers need it.
Vision & Mission Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our goal is to become a world‑class distribution company, achieving differentiation through relentless pursuit of service excellence. Our customers and employees make the difference.
Role: Branch Counter Sales Associate – HVAC Products You will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top‑notch customer service are key to your success. This position is eligible for performance‑based bonuses and incentives.
Essential Duties & Responsibilities
Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies, providing expert advice, product information, and recommendations.
Order Processing: Accurately process customer orders, ensuring all items are available, properly priced, and invoiced correctly; handle cash, checks, and credit card transactions with precision.
Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing; stay up to date with industry trends and new product releases.
Stock Management: Monitor and replenish stock levels on the sales floor; conduct regular inventory counts and report discrepancies to store manager.
Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area; ensure a safe working environment for customers and colleagues.
Documentation: Complete all necessary paperwork for customer transactions, including invoices, returns, and warranty claims.
Travel: This role may require occasional travel to training sessions, professional development opportunities, meetings, or other work‑related activities. Candidates should be prepared to travel with advance notice whenever possible.
Qualifications
Prior experience in Customer Service.
Prior leadership roles with profit and loss responsibility preferred.
Experience leading people in a retail environment.
Demonstrated ability to rapidly grow sales in a retail environment.
Experience building and maintaining cross‑functional relationships.
Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
Preferred Qualifications
Experience working with HVAC contractors strongly desired.
Computer literacy with proficiency in MS Office applications.
Ability to work in a team environment and be willing to participate.
Ability to function at an above‑average level in a technical environment.
Prior experience using sales and/or inventory management systems.
Requirements
High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
Excellent relationship‑building skills; must be a team builder as well as a team player with a focus on sales.
Benefits Health Insurance, Health Savings Account, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance (Short‑term and Long‑term), Employee Assistance Program, Tuition Reimbursement & Professional Development, Paid Vacation & Sick Time, Company Paid Holidays, 401(k) Plan with Employer Match, Employee Discount Program.
Invitation to Apply Full‑time and part‑time positions are available. To explore this opportunity and other career opportunities, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
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Vision & Mission Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our goal is to become a world‑class distribution company, achieving differentiation through relentless pursuit of service excellence. Our customers and employees make the difference.
Role: Branch Counter Sales Associate – HVAC Products You will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top‑notch customer service are key to your success. This position is eligible for performance‑based bonuses and incentives.
Essential Duties & Responsibilities
Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies, providing expert advice, product information, and recommendations.
Order Processing: Accurately process customer orders, ensuring all items are available, properly priced, and invoiced correctly; handle cash, checks, and credit card transactions with precision.
Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing; stay up to date with industry trends and new product releases.
Stock Management: Monitor and replenish stock levels on the sales floor; conduct regular inventory counts and report discrepancies to store manager.
Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area; ensure a safe working environment for customers and colleagues.
Documentation: Complete all necessary paperwork for customer transactions, including invoices, returns, and warranty claims.
Travel: This role may require occasional travel to training sessions, professional development opportunities, meetings, or other work‑related activities. Candidates should be prepared to travel with advance notice whenever possible.
Qualifications
Prior experience in Customer Service.
Prior leadership roles with profit and loss responsibility preferred.
Experience leading people in a retail environment.
Demonstrated ability to rapidly grow sales in a retail environment.
Experience building and maintaining cross‑functional relationships.
Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
Preferred Qualifications
Experience working with HVAC contractors strongly desired.
Computer literacy with proficiency in MS Office applications.
Ability to work in a team environment and be willing to participate.
Ability to function at an above‑average level in a technical environment.
Prior experience using sales and/or inventory management systems.
Requirements
High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
Experience managing in a B2B environment in distribution or wholesale sales preferred but not required.
Excellent relationship‑building skills; must be a team builder as well as a team player with a focus on sales.
Benefits Health Insurance, Health Savings Account, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance (Short‑term and Long‑term), Employee Assistance Program, Tuition Reimbursement & Professional Development, Paid Vacation & Sick Time, Company Paid Holidays, 401(k) Plan with Employer Match, Employee Discount Program.
Invitation to Apply Full‑time and part‑time positions are available. To explore this opportunity and other career opportunities, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
#J-18808-Ljbffr