SALES ASSOCIATE (MINIMART) - Lower Base
Navy Exchange Service Command, Groton, CT, United States
Job Overview
SALES ASSOCIATE (MINIMART) - Lower Base Job Number: 260000S6 Primary Location: United States-Connecticut-Groton Organization: New London Lower MiniMart Pay Range: 16.94 + DOE Summary
Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary. Responsibilities
Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer’s selections. Where applicable offers customers the opportunity to purchase extended product warranties. Explains coverage benefits and price. Interacts with customers and coworkers in a friendly and professional manner, adhering to dress code/uniform standards and supporting sales team members to the maximum extent possible. Becomes knowledgeable regarding merchandise selected including proper set-up, use, care, characteristics of various product price points, warranty coverage, etc. Communicates product-related information to customers knowledgeably and legibly. Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates stock-related needs to supervisor/store manager regarding additions, deletions, and fast- and slow-selling merchandise. Participates in department meetings and seeks ideas for improving customer service and achieving store department sales goals. Completes sales transactions efficiently. Thanks customers for their patronage. As required, performs cash register transactions (cash, charge, check, gift certificates, layaway, etc.) accurately and in accordance with procedures. Informs customers of upcoming sales events and services available throughout the Navy Exchange (e.g., gift wrapping, engraving, delivery, gift certificates). Offers customers the opportunity to open a NEXCARD account and informs them of NEXCARD benefits. Becomes knowledgeable in NEX store policies, including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently to ensure customer satisfaction as the end result. Maintains a high level of awareness in assigned areas and provides excellent customer service to all patrons, internal and external, to deter theft. Unpacks, stages and moves merchandise as assigned. Assists in creating store displays and performing periodic inventories. Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc., accurately and completely. Eligible for and participates in applicable commission and gainsharing sales incentive programs. Is required to lift up to 25 lbs as it relates to job duties, including assisting customers, stocking, and other duties as needed. Operating duties for the Food and Beverage Convenience Bar: open/close, ensure equipment is powered on/off, preheat and display products in heated display merchandisers, replenish goods and condiments, time-date remaining products, maintain cleanliness, monitor temperatures of refrigerators/freezers (minimum three times daily). May be required to attend a 4-hour food safety training session initially and annually thereafter. Performs other related duties as assigned. Qualifications
No experience required. High school graduate or equivalent preferred.
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SALES ASSOCIATE (MINIMART) - Lower Base Job Number: 260000S6 Primary Location: United States-Connecticut-Groton Organization: New London Lower MiniMart Pay Range: 16.94 + DOE Summary
Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary. Responsibilities
Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer’s selections. Where applicable offers customers the opportunity to purchase extended product warranties. Explains coverage benefits and price. Interacts with customers and coworkers in a friendly and professional manner, adhering to dress code/uniform standards and supporting sales team members to the maximum extent possible. Becomes knowledgeable regarding merchandise selected including proper set-up, use, care, characteristics of various product price points, warranty coverage, etc. Communicates product-related information to customers knowledgeably and legibly. Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates stock-related needs to supervisor/store manager regarding additions, deletions, and fast- and slow-selling merchandise. Participates in department meetings and seeks ideas for improving customer service and achieving store department sales goals. Completes sales transactions efficiently. Thanks customers for their patronage. As required, performs cash register transactions (cash, charge, check, gift certificates, layaway, etc.) accurately and in accordance with procedures. Informs customers of upcoming sales events and services available throughout the Navy Exchange (e.g., gift wrapping, engraving, delivery, gift certificates). Offers customers the opportunity to open a NEXCARD account and informs them of NEXCARD benefits. Becomes knowledgeable in NEX store policies, including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently to ensure customer satisfaction as the end result. Maintains a high level of awareness in assigned areas and provides excellent customer service to all patrons, internal and external, to deter theft. Unpacks, stages and moves merchandise as assigned. Assists in creating store displays and performing periodic inventories. Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc., accurately and completely. Eligible for and participates in applicable commission and gainsharing sales incentive programs. Is required to lift up to 25 lbs as it relates to job duties, including assisting customers, stocking, and other duties as needed. Operating duties for the Food and Beverage Convenience Bar: open/close, ensure equipment is powered on/off, preheat and display products in heated display merchandisers, replenish goods and condiments, time-date remaining products, maintain cleanliness, monitor temperatures of refrigerators/freezers (minimum three times daily). May be required to attend a 4-hour food safety training session initially and annually thereafter. Performs other related duties as assigned. Qualifications
No experience required. High school graduate or equivalent preferred.
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