SALES ASSOCIATE
Navy Exchange Service Command, Baltimore, MD, United States
Job Description
Job Number:
260000S7
Primary Location:
United States-Maryland-Patuxent River
Other Locations:
United States-Maryland-Patuxent River
Organization:
NORTHERN
Job Summary Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to: opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary.
Applicable to Minimarts operating a Food and Beverage Convenience Bar
Responsibilities
Greets, engages customers in conversation for purpose of providing sales related assistance. Assists in selection of merchandise and suggests additional items to complement customer's selections. Offers customers opportunity to purchase extended product warranties and explains coverage, benefits, and price.
Interacts with customers and coworkers in a friendly and professional manner, adheres to NEX dress code/uniform standards and supports sales team members to the maximum extent possible.
Becomes knowledgeable regarding merchandise selected, including proper set‑up, use, care, characteristics of various product price points, warranty coverage etc. Communicates product‑related information to customers knowledgeably and legibly.
Ensures assigned areas fully stocked, merchandise neatly arranged. Communicates with supervisor/store manager regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, and problems. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals.
Completes sales transactions efficiently. Thanks customers for patronage. Performs all types of cash register transactions (cash, charge, check, gift certificates, layaway, etc.) accurately and procedurally correct.
Advises customers of upcoming sales events and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers opportunity to open a NEXCARD account and informs them of NEXCARD benefits.
Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently while consistently applying store policies.
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft.
Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and performing periodic inventories. Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
Eligible for and participates in applicable commission and gainsharing sales incentive programs.
Is required to lift up to 25 lbs as it relates to job duties including but not limited to assisting customers, lifting merchandise, assisting with stocking sales area as necessary.
Open and close the Food and Beverage Convenience Bar. Ensure all equipment is turned on during opening of the Minimart and turned off during closing. Preheat and display products in heated display merchandiser. Replenish products and condiments (napkins, straws, cups, lids, creamer, sugar, etc.) required in holding bins. Ensure proper time‑dating of leftover products at close of business. Clean small wares/equipment throughout the day and at closing. Monitor the temperature on refrigerators and freezers a minimum of three times daily to ensure equipment is maintaining required temperature.
May be required to attend a 4‑hour food safety training session initially and an annual refresher thereafter.
Performs other related duties as assigned.
Qualifications – External No experience required. High school graduate or equivalent preferred.
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260000S7
Primary Location:
United States-Maryland-Patuxent River
Other Locations:
United States-Maryland-Patuxent River
Organization:
NORTHERN
Job Summary Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to: opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary.
Applicable to Minimarts operating a Food and Beverage Convenience Bar
Responsibilities
Greets, engages customers in conversation for purpose of providing sales related assistance. Assists in selection of merchandise and suggests additional items to complement customer's selections. Offers customers opportunity to purchase extended product warranties and explains coverage, benefits, and price.
Interacts with customers and coworkers in a friendly and professional manner, adheres to NEX dress code/uniform standards and supports sales team members to the maximum extent possible.
Becomes knowledgeable regarding merchandise selected, including proper set‑up, use, care, characteristics of various product price points, warranty coverage etc. Communicates product‑related information to customers knowledgeably and legibly.
Ensures assigned areas fully stocked, merchandise neatly arranged. Communicates with supervisor/store manager regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, and problems. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals.
Completes sales transactions efficiently. Thanks customers for patronage. Performs all types of cash register transactions (cash, charge, check, gift certificates, layaway, etc.) accurately and procedurally correct.
Advises customers of upcoming sales events and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers opportunity to open a NEXCARD account and informs them of NEXCARD benefits.
Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently while consistently applying store policies.
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft.
Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and performing periodic inventories. Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
Eligible for and participates in applicable commission and gainsharing sales incentive programs.
Is required to lift up to 25 lbs as it relates to job duties including but not limited to assisting customers, lifting merchandise, assisting with stocking sales area as necessary.
Open and close the Food and Beverage Convenience Bar. Ensure all equipment is turned on during opening of the Minimart and turned off during closing. Preheat and display products in heated display merchandiser. Replenish products and condiments (napkins, straws, cups, lids, creamer, sugar, etc.) required in holding bins. Ensure proper time‑dating of leftover products at close of business. Clean small wares/equipment throughout the day and at closing. Monitor the temperature on refrigerators and freezers a minimum of three times daily to ensure equipment is maintaining required temperature.
May be required to attend a 4‑hour food safety training session initially and an annual refresher thereafter.
Performs other related duties as assigned.
Qualifications – External No experience required. High school graduate or equivalent preferred.
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