Service BDC Representative
Castle Chrysler Dodge Jeep RAM of Naperville, Naperville, IL, United States
Do you enjoy helping people? Would you like to create a better service experience from the first conversation with a customer?
We're hiring a Service BDC Representative to join our team at Castle Chrysler Dodge Jeep Ram of Naperville.
Service BDC Representative Responsibilities
Answer customer calls and establish follow‑up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no‑show
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management
Utilize CRM tracking system daily
Service BDC Representative Qualifications Prior experience as a BDC Representative, Call Center Coordinator, or related position
Saturday Availability
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
What We Offer
401(K) with company match
Major medical (50% employee paid premium)
Dental
Vision
Voluntary Benefits (Accident, Critical Illness, Disability, and more)
Life Insurance, Property & Casualty Insurance
Paid Time Off
Employee vehicle purchase discounts
Career advancement
BDC Representative: $16-$18 per hour
We are looking for qualified, quality people who are ready to start their career within our family.
To learn more about us visit: https://jointeamcastle.com/
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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We're hiring a Service BDC Representative to join our team at Castle Chrysler Dodge Jeep Ram of Naperville.
Service BDC Representative Responsibilities
Answer customer calls and establish follow‑up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no‑show
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management
Utilize CRM tracking system daily
Service BDC Representative Qualifications Prior experience as a BDC Representative, Call Center Coordinator, or related position
Saturday Availability
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
What We Offer
401(K) with company match
Major medical (50% employee paid premium)
Dental
Vision
Voluntary Benefits (Accident, Critical Illness, Disability, and more)
Life Insurance, Property & Casualty Insurance
Paid Time Off
Employee vehicle purchase discounts
Career advancement
BDC Representative: $16-$18 per hour
We are looking for qualified, quality people who are ready to start their career within our family.
To learn more about us visit: https://jointeamcastle.com/
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr