SALES ASSOCIATE (RFT/ HOLOMOKU MINIMART)
Navy Exchange Service Command, Pearl City, HI, United States
Job Description
Job Details
Job Number: 2600013B Primary Location: United States-Hawaii-Pearl Harbor Organization: Pearl MiniMart Holomoku Pay Range: Starting Min: $17.50+ based on experience Job Summary
Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary. Responsibilities
Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer’s selections. Where applicable offers customers the opportunity to purchase extended product warranties. Explains coverage benefits and price. Interacts with customers and coworkers in a friendly and professional manner, adhering to dress code uniform standards and supporting sales team members to the maximum extent possible. Becomes knowledgeable regarding merchandise selected, including proper set-up, use, care, characteristics of various product price points, warranty coverage, etc. Communicates product-related information to customers knowledgeably and legibly. Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor/store manager regarding stock additions/deletions, fast and slow selling merchandise, customer preferences/needs/problems, etc. Participates in department meetings and exchanges ideas regarding improvements in customer service, job performance, and achievement of store/department sales goals. Completes sales transactions efficiently. Thanks customers for their patronage. As required, performs cash register transactions accurately and in a procedurally correct manner (cash, charge, checks, gift certificates, layaway, etc.). Advises customers of upcoming sales events and services available throughout the Navy Exchange (NEX) such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits. Becomes knowledgeable in NEX store policies, including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently to ensure customer satisfaction as the end result. Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external to deter theft. Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and performing periodic inventories. Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc., accurately and completely. Eligible for and participates in applicable commission and gainsharing sales incentive programs. Is required to lift up to 25 lbs as it relates to job duties, including but not limited to assisting customers, lifting merchandise, stocking the sales area as necessary, etc. Incumbents may be required to perform all or any combination of the following related duties: open and close the Food and Beverage Convenience Bar; ensure equipment is turned on during opening and turned off during closing; preheats and displays products in heated display merchandisers; replenish products and condiments; ensure time-dating of items at close; monitor temperatures of refrigerators and freezers at least three times daily; attend a 4-hour food safety training session initially with annual refresher thereafter; perform other related duties as assigned. Qualifications
No experience required. High school graduate or equivalent preferred.
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Job Number: 2600013B Primary Location: United States-Hawaii-Pearl Harbor Organization: Pearl MiniMart Holomoku Pay Range: Starting Min: $17.50+ based on experience Job Summary
Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary. Responsibilities
Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer’s selections. Where applicable offers customers the opportunity to purchase extended product warranties. Explains coverage benefits and price. Interacts with customers and coworkers in a friendly and professional manner, adhering to dress code uniform standards and supporting sales team members to the maximum extent possible. Becomes knowledgeable regarding merchandise selected, including proper set-up, use, care, characteristics of various product price points, warranty coverage, etc. Communicates product-related information to customers knowledgeably and legibly. Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor/store manager regarding stock additions/deletions, fast and slow selling merchandise, customer preferences/needs/problems, etc. Participates in department meetings and exchanges ideas regarding improvements in customer service, job performance, and achievement of store/department sales goals. Completes sales transactions efficiently. Thanks customers for their patronage. As required, performs cash register transactions accurately and in a procedurally correct manner (cash, charge, checks, gift certificates, layaway, etc.). Advises customers of upcoming sales events and services available throughout the Navy Exchange (NEX) such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits. Becomes knowledgeable in NEX store policies, including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently to ensure customer satisfaction as the end result. Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external to deter theft. Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and performing periodic inventories. Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc., accurately and completely. Eligible for and participates in applicable commission and gainsharing sales incentive programs. Is required to lift up to 25 lbs as it relates to job duties, including but not limited to assisting customers, lifting merchandise, stocking the sales area as necessary, etc. Incumbents may be required to perform all or any combination of the following related duties: open and close the Food and Beverage Convenience Bar; ensure equipment is turned on during opening and turned off during closing; preheats and displays products in heated display merchandisers; replenish products and condiments; ensure time-dating of items at close; monitor temperatures of refrigerators and freezers at least three times daily; attend a 4-hour food safety training session initially with annual refresher thereafter; perform other related duties as assigned. Qualifications
No experience required. High school graduate or equivalent preferred.
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