Account Representative
Complete Legal, Kansas City, MO, United States
Complete Legal is an independent full-service litigation support and electronic discovery firm headquartered in Kansas City with full-service hubs in Chicago, New York City, and St. Louis, and an office in Boston.
Employee-owned and operated, Complete Legal streamlines the legal industry’s approach to eDiscovery, information governance and data management.
Position Overview & Description
The Account Representative (AR) role at Complete Legal is designed for a dynamic individual looking to thrive in a fast-paced environment with a steep learning curve. Reporting directly to our Senior Account Managers and Account Managers, you will receive guidance, mentorship, and the opportunity to make a visible impact within the company and with our clients.
Experience, Qualifications, Requirements
Client Interaction & Relationship Building : Serve as one of the visible faces of Complete Legal, frequently visiting clients’ offices and courtrooms across the city. Your role will be integral in maintaining strong client relationships and representing our brand at various legal community networking events, conferences, and charity functions.
Account Management & Growth : Partner with the Account Management team to nurture existing accounts and strategically acquire new ones. You will also be responsible for growing your assigned territory and developing a personal book of business.
Project Coordination : Manage project pickups, deliveries, and gather detailed instructions to ensure accuracy and timely completion. You will work closely with clients to understand their needs and deadlines, ensuring that every project is delivered with 100% accuracy.
Sales Support & Reporting : Assist in creating and managing project quotes, while also being able to report revenue goals and projections to the Director of Sales. Your ability to understand our services and their impact on client operations will be key to driving sales success.
Event Representation : Attend and represent Complete Legal at various client-related events, including legal networking, conferences, and charity events, to foster relationships and grow our client base.
Problem Solving & Client Communication : Thrive in a high-pressure environment where you will be expected to resolve problems in real-time, communicate solutions effectively, and maintain professional interactions through phone, email, and in-person meetings.
Key Attributes for Success:
Strong Communication Skills : Ability to articulate ideas clearly and professionally, both verbally and in writing, ensuring effective client interactions and internal collaboration.
Proactive & Self-Motivated : A go-getter who takes initiative, anticipates client needs, and proactively seeks opportunities to add value.
Detail-Oriented : Keen attention to detail is essential, especially in managing project accuracy, deadlines, and client expectations.
Adaptability : Comfortable with change and able to manage multiple tasks in varying environments with ease. Your ability to pivot quickly between tasks will be critical.
Problem-Solving Ability : Strong analytical skills to assess situations, identify issues, and implement effective solutions under pressure.
Customer-Centric Mindset : A deep commitment to understanding and exceeding client needs, ensuring a positive client experience and long-term relationships.
Team Player : Ability to work collaboratively with internal teams and contribute positively to the company culture while achieving shared goals.
Physical Demands and other requirement:
Ability to lift and move up to 35-pound document boxes.
Reliable transportation, current driver’s license and clean driving record.
Job Type:
Full-time
Pay:
$45,000.00 – $60,000.00 per year
401(k)
401(k) matching
Cell phone reimbursement
Health insurance
Life insurance
Paid time off
Vision insurance
Application Question(s):
This role requires driving to client sites. Do you have a valid driver’s license and reliable transportation?
#J-18808-Ljbffr
Position Overview & Description
The Account Representative (AR) role at Complete Legal is designed for a dynamic individual looking to thrive in a fast-paced environment with a steep learning curve. Reporting directly to our Senior Account Managers and Account Managers, you will receive guidance, mentorship, and the opportunity to make a visible impact within the company and with our clients.
Experience, Qualifications, Requirements
Client Interaction & Relationship Building : Serve as one of the visible faces of Complete Legal, frequently visiting clients’ offices and courtrooms across the city. Your role will be integral in maintaining strong client relationships and representing our brand at various legal community networking events, conferences, and charity functions.
Account Management & Growth : Partner with the Account Management team to nurture existing accounts and strategically acquire new ones. You will also be responsible for growing your assigned territory and developing a personal book of business.
Project Coordination : Manage project pickups, deliveries, and gather detailed instructions to ensure accuracy and timely completion. You will work closely with clients to understand their needs and deadlines, ensuring that every project is delivered with 100% accuracy.
Sales Support & Reporting : Assist in creating and managing project quotes, while also being able to report revenue goals and projections to the Director of Sales. Your ability to understand our services and their impact on client operations will be key to driving sales success.
Event Representation : Attend and represent Complete Legal at various client-related events, including legal networking, conferences, and charity events, to foster relationships and grow our client base.
Problem Solving & Client Communication : Thrive in a high-pressure environment where you will be expected to resolve problems in real-time, communicate solutions effectively, and maintain professional interactions through phone, email, and in-person meetings.
Key Attributes for Success:
Strong Communication Skills : Ability to articulate ideas clearly and professionally, both verbally and in writing, ensuring effective client interactions and internal collaboration.
Proactive & Self-Motivated : A go-getter who takes initiative, anticipates client needs, and proactively seeks opportunities to add value.
Detail-Oriented : Keen attention to detail is essential, especially in managing project accuracy, deadlines, and client expectations.
Adaptability : Comfortable with change and able to manage multiple tasks in varying environments with ease. Your ability to pivot quickly between tasks will be critical.
Problem-Solving Ability : Strong analytical skills to assess situations, identify issues, and implement effective solutions under pressure.
Customer-Centric Mindset : A deep commitment to understanding and exceeding client needs, ensuring a positive client experience and long-term relationships.
Team Player : Ability to work collaboratively with internal teams and contribute positively to the company culture while achieving shared goals.
Physical Demands and other requirement:
Ability to lift and move up to 35-pound document boxes.
Reliable transportation, current driver’s license and clean driving record.
Job Type:
Full-time
Pay:
$45,000.00 – $60,000.00 per year
401(k)
401(k) matching
Cell phone reimbursement
Health insurance
Life insurance
Paid time off
Vision insurance
Application Question(s):
This role requires driving to client sites. Do you have a valid driver’s license and reliable transportation?
#J-18808-Ljbffr