IT Support Representative
Russell Tobin, Salt Lake City, UT, United States
We are currently seeking an
IT Support Representative
to serve as the first point of contact for end users seeking IT support via phone and live chat. This is a high-impact role in a dynamic, fast-paced environment where delivering exceptional customer service and high first-contact resolution is key.
What You’ll Do: Customer Support
Provide front-line IT support via phone and chat with professionalism and empathy
Troubleshoot issues efficiently while managing customer expectations
Escalate when necessary and maintain a positive customer experience
Technical Troubleshooting
Support enterprise software, hardware, peripherals, and infrastructure
Diagnose, resolve, and recover from hardware/software issues
Install, modify, clean, or repair hardware and software as needed
Utilize diagnostic tools and internal knowledge bases
Documentation & Communication
Accurately document all interactions in the ticketing system
Communicate ticket status and resolutions clearly
Maintain strong written communication and proper chat etiquette
Work closely with team members to drive service excellence
Contribute to a positive, team-oriented culture
Follow company policies and professional standards
✅ Qualifications:
High School Diploma or GED required
2–5 years of IT/customer support experience (phone & chat preferred)
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication
Ability to multitask in a high-volume environment
Proficiency in Windows-based systems and fundamental computer skills
Flexible to support holidays, weekends, overtime, and shift changes
Location:
South Jordan - UT
Pay rate:
$25/HR
If you're a tech-savvy problem solver who thrives in a fast-paced service environment, we’d love to connect!
Apply directly or message me to learn more.
#J-18808-Ljbffr
IT Support Representative
to serve as the first point of contact for end users seeking IT support via phone and live chat. This is a high-impact role in a dynamic, fast-paced environment where delivering exceptional customer service and high first-contact resolution is key.
What You’ll Do: Customer Support
Provide front-line IT support via phone and chat with professionalism and empathy
Troubleshoot issues efficiently while managing customer expectations
Escalate when necessary and maintain a positive customer experience
Technical Troubleshooting
Support enterprise software, hardware, peripherals, and infrastructure
Diagnose, resolve, and recover from hardware/software issues
Install, modify, clean, or repair hardware and software as needed
Utilize diagnostic tools and internal knowledge bases
Documentation & Communication
Accurately document all interactions in the ticketing system
Communicate ticket status and resolutions clearly
Maintain strong written communication and proper chat etiquette
Work closely with team members to drive service excellence
Contribute to a positive, team-oriented culture
Follow company policies and professional standards
✅ Qualifications:
High School Diploma or GED required
2–5 years of IT/customer support experience (phone & chat preferred)
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication
Ability to multitask in a high-volume environment
Proficiency in Windows-based systems and fundamental computer skills
Flexible to support holidays, weekends, overtime, and shift changes
Location:
South Jordan - UT
Pay rate:
$25/HR
If you're a tech-savvy problem solver who thrives in a fast-paced service environment, we’d love to connect!
Apply directly or message me to learn more.
#J-18808-Ljbffr