Assistant Director of Systems Engineer
Inside Higher Ed, Athens, GA, United States
Job Title
Assistant Director of Systems Engineer Posting Information
Posting Number: S14891P Department: ENGR-Information Technology Location: Athens Area (main campus) Salary: $67,000+ based on experience Employment Type: Full‑time Employee Benefits Eligibility: Benefits Eligible Retirement Plan: TRS or ORP Additional Schedule: Standard business hours Monday‑Friday 8:00 a.m.‑5:00 p.m. Responsibilities
Oversee core and research systems as primary or secondary administrator, including Citrix Provisioning Services, NetScaler, network, Linux/Windows servers, Microsoft Intune, on‑prem to cloud migrations, SAN storage, and more. Act as primary storage administrator for listed systems. Build, deploy, and maintain research Linux computers for faculty and students, ensuring all meet UGA security standards and installing required software packages. Supervise 2–3 full‑time OIT staff, managing IT ticket queues, conducting weekly team meetings, and ensuring quality customer service to the College of Engineering. Recruit, hire, train, and retain top‑tier IT staff, coordinating with HR and senior leadership. Prioritize and document service requests via the RT ticketing system, provide technical assistance in person or remotely, and resolve Tier‑3 support requests. Lead special technology projects assigned by the Senior Director of OIT and perform other duties as assigned to support OIT operations within the College of Engineering. Core Systems Engineering Administration
Serve as Secondary Citrix Provisioning Services Administrator Serve as Secondary Citrix NetScaler Administrator Serve as Secondary Citrix Virtual Applications and Desktop Administrator Serve as Secondary Network Administrator (switches, firewalls, IPSec/SSL VPNs) Serve as Primary Core Linux and Windows Server Administrator Serve as Primary Storage Administrator Research Linux Systems Administrator
Build and deploy new research Linux‑based computers for faculty and students. Ensure all research Linux computers meet UGA security standards. Install new software packages requested by faculty and students. Update and maintain research Linux computers. Build and maintain Linux (Red Hat & Ubuntu) system images for client deployments. Supervisory Duties
Manage System Engineering Services Request Tracker IT queues, reviewing tickets daily and working with staff as needed. Ensure quality control of ticket resolution. Conduct weekly team meetings for the Systems Engineering Team. Ensure timely and accurate completion of tasks for the team. Supervise the Systems Engineering Team members. Recruit, hire, train, and retain top‑tier IT talent, coordinating with HR and the Senior Director of Information Technology. Client Services
Prioritize requests, projects, and tasks, documenting status via the RT ticketing system. Provide technical assistance to users in person or remotely. Manage and resolve Tier‑3 support requests. Special Projects
Execute special technology projects assigned by the Senior Director of OIT for the College of Engineering. Other Duties as Assigned
Contribute to the success of OIT operations within the College of Engineering. Attend CENGR staff meetings and complete UGA‑assigned employee trainings. Physical Demands & Other Requirements
Light lifting not usually exceeding 25 pounds. Driving responsibilities: required. Position of trust: yes. Security access: yes. EEO Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status, or other protected status. Contact
Recruitment Contact: Forrest Bridges (fbridges@uga.edu)
#J-18808-Ljbffr
Assistant Director of Systems Engineer Posting Information
Posting Number: S14891P Department: ENGR-Information Technology Location: Athens Area (main campus) Salary: $67,000+ based on experience Employment Type: Full‑time Employee Benefits Eligibility: Benefits Eligible Retirement Plan: TRS or ORP Additional Schedule: Standard business hours Monday‑Friday 8:00 a.m.‑5:00 p.m. Responsibilities
Oversee core and research systems as primary or secondary administrator, including Citrix Provisioning Services, NetScaler, network, Linux/Windows servers, Microsoft Intune, on‑prem to cloud migrations, SAN storage, and more. Act as primary storage administrator for listed systems. Build, deploy, and maintain research Linux computers for faculty and students, ensuring all meet UGA security standards and installing required software packages. Supervise 2–3 full‑time OIT staff, managing IT ticket queues, conducting weekly team meetings, and ensuring quality customer service to the College of Engineering. Recruit, hire, train, and retain top‑tier IT staff, coordinating with HR and senior leadership. Prioritize and document service requests via the RT ticketing system, provide technical assistance in person or remotely, and resolve Tier‑3 support requests. Lead special technology projects assigned by the Senior Director of OIT and perform other duties as assigned to support OIT operations within the College of Engineering. Core Systems Engineering Administration
Serve as Secondary Citrix Provisioning Services Administrator Serve as Secondary Citrix NetScaler Administrator Serve as Secondary Citrix Virtual Applications and Desktop Administrator Serve as Secondary Network Administrator (switches, firewalls, IPSec/SSL VPNs) Serve as Primary Core Linux and Windows Server Administrator Serve as Primary Storage Administrator Research Linux Systems Administrator
Build and deploy new research Linux‑based computers for faculty and students. Ensure all research Linux computers meet UGA security standards. Install new software packages requested by faculty and students. Update and maintain research Linux computers. Build and maintain Linux (Red Hat & Ubuntu) system images for client deployments. Supervisory Duties
Manage System Engineering Services Request Tracker IT queues, reviewing tickets daily and working with staff as needed. Ensure quality control of ticket resolution. Conduct weekly team meetings for the Systems Engineering Team. Ensure timely and accurate completion of tasks for the team. Supervise the Systems Engineering Team members. Recruit, hire, train, and retain top‑tier IT talent, coordinating with HR and the Senior Director of Information Technology. Client Services
Prioritize requests, projects, and tasks, documenting status via the RT ticketing system. Provide technical assistance to users in person or remotely. Manage and resolve Tier‑3 support requests. Special Projects
Execute special technology projects assigned by the Senior Director of OIT for the College of Engineering. Other Duties as Assigned
Contribute to the success of OIT operations within the College of Engineering. Attend CENGR staff meetings and complete UGA‑assigned employee trainings. Physical Demands & Other Requirements
Light lifting not usually exceeding 25 pounds. Driving responsibilities: required. Position of trust: yes. Security access: yes. EEO Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status, or other protected status. Contact
Recruitment Contact: Forrest Bridges (fbridges@uga.edu)
#J-18808-Ljbffr