Bakery Sales Associate
Wilson Farm, Inc., Lexington, MA, United States
Description
Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience.
Who is Wilson Farm? Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience.
Who are we looking for? Wilson Farm is hiring a full-time Bakery Sales Associate to join our Bakery Department. This position starts at $18/hour.
Primary Responsibilities
Create a welcoming and positive customer experience
Advise customers on item selection; provide accurate information about products, pricing and availability and offer advice
Take orders from customers face-to-face, over the phone, or online; obtain customer details and billing information; work with the Bakery Manager and Production Manager to price orders appropriately; process customer payments; enter the orders correctly; efficiently convey orders to the Bakery Production Manager and staff, or to other Department heads and staff; and coordinate with various team members to ensure orders are filled
Keep customers informed about the order process and make follow-up calls as needed
Resolve customer complaints involving management as necessary
Set up bakery products and be ready for store openings/closings
Assist customers both in person and by phone with questions and selecting products
Stocking and replenishing shelves with appropriate products as needed
General clean up, organizing of bakery area to maintain neat appearance
“Writing” on some standard cakes - we will teach you!
Other related tasks as assigned by department Manager and Assistant Manager
Experience/Qualifications needed
Outstanding customer service skills, excellent work ethic
Enthusiastic, outgoing personality; positive attitude
Reliable/punctual - reliable transportation
Excellent communications skills - answering the phone and in person
Must be at least 18 years of age to hold this position
Work Schedule
Full-time (45-50 hours/week)
Schedule will be a mix of opening and closing on weekdays and weekend days
Holiday periods will require more hours and flexibility in schedule (which is greatly appreciated) to meet business needs
Physical requirements
Standing/bending/reaching for periods of time
Up/down stairs; in/out of coolers to access products for store retail floor Must be able to frequently lift/move approx. 30+lb racks of baked good products
Benefits
Competitive wages commensurate with experience.
Health and Dental insurance with generous premium contribution by Wilson Farm
401 (k) plan with employer match
25% employee discount
Friendly, customer-driven environment
Paid time off
Wilson Farm, Inc. is an E/O/E.
#J-18808-Ljbffr
Who is Wilson Farm? Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience.
Who are we looking for? Wilson Farm is hiring a full-time Bakery Sales Associate to join our Bakery Department. This position starts at $18/hour.
Primary Responsibilities
Create a welcoming and positive customer experience
Advise customers on item selection; provide accurate information about products, pricing and availability and offer advice
Take orders from customers face-to-face, over the phone, or online; obtain customer details and billing information; work with the Bakery Manager and Production Manager to price orders appropriately; process customer payments; enter the orders correctly; efficiently convey orders to the Bakery Production Manager and staff, or to other Department heads and staff; and coordinate with various team members to ensure orders are filled
Keep customers informed about the order process and make follow-up calls as needed
Resolve customer complaints involving management as necessary
Set up bakery products and be ready for store openings/closings
Assist customers both in person and by phone with questions and selecting products
Stocking and replenishing shelves with appropriate products as needed
General clean up, organizing of bakery area to maintain neat appearance
“Writing” on some standard cakes - we will teach you!
Other related tasks as assigned by department Manager and Assistant Manager
Experience/Qualifications needed
Outstanding customer service skills, excellent work ethic
Enthusiastic, outgoing personality; positive attitude
Reliable/punctual - reliable transportation
Excellent communications skills - answering the phone and in person
Must be at least 18 years of age to hold this position
Work Schedule
Full-time (45-50 hours/week)
Schedule will be a mix of opening and closing on weekdays and weekend days
Holiday periods will require more hours and flexibility in schedule (which is greatly appreciated) to meet business needs
Physical requirements
Standing/bending/reaching for periods of time
Up/down stairs; in/out of coolers to access products for store retail floor Must be able to frequently lift/move approx. 30+lb racks of baked good products
Benefits
Competitive wages commensurate with experience.
Health and Dental insurance with generous premium contribution by Wilson Farm
401 (k) plan with employer match
25% employee discount
Friendly, customer-driven environment
Paid time off
Wilson Farm, Inc. is an E/O/E.
#J-18808-Ljbffr