BDC Representative- Service
Napleton Automotive Group, Urbana, IL, United States
The Ed Napleton Automotive Group is looking for our next
Service
-
BDC Representative . This position is located at Napleton Toyota of Urbana and the
BDC
Representative
is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
What We Offer:
$20.00-$22.00 per hour
Family Owned and Operated – 90+ years in business!
Medical, Dental, Vision Insurance, 401k
Paid Vacation and Sick Time
Paid Training
Discounts on products, services, and vehicles
Fantastic Growth Opportunities
Job Responsibilities:
Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
Answer customer internet inquiries by email and phone
Schedule sales appointments and reschedule no-show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Explain product performance, application, and benefits to prospects and describing all optional equipment available for customer purchase
Follow up in a manner that results in the customer visiting the dealership
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Job Requirements:
Excellent phone skills are mandatory!
Excellent computer skills required.
Knowledgeable of call center environment.
Automotive experience helpful but not required.
Able to communicate persuasively with customers to set appointments.
Willingness to undergo a background check in accordance with local law/regulations.
18+ years of age or older to comply with the company driving policy.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
Service
-
BDC Representative . This position is located at Napleton Toyota of Urbana and the
BDC
Representative
is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
What We Offer:
$20.00-$22.00 per hour
Family Owned and Operated – 90+ years in business!
Medical, Dental, Vision Insurance, 401k
Paid Vacation and Sick Time
Paid Training
Discounts on products, services, and vehicles
Fantastic Growth Opportunities
Job Responsibilities:
Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
Answer customer internet inquiries by email and phone
Schedule sales appointments and reschedule no-show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Explain product performance, application, and benefits to prospects and describing all optional equipment available for customer purchase
Follow up in a manner that results in the customer visiting the dealership
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Job Requirements:
Excellent phone skills are mandatory!
Excellent computer skills required.
Knowledgeable of call center environment.
Automotive experience helpful but not required.
Able to communicate persuasively with customers to set appointments.
Willingness to undergo a background check in accordance with local law/regulations.
18+ years of age or older to comply with the company driving policy.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr