Key Holder
Ace Hardware, League City, TX, United States
About PJ's Coffee
Phyllis Jordan, a pioneer in the coffee industry, founded PJ’s Coffee of New Orleans in 1978 and demonstrated that better beans, superior roasting techniques, and pure passion for the art of coffee making mattered. In 2008, the company was purchased by New Orleans natives and brothers, Paul, Steven, and Scott Ballard. PJ’s Coffee serves a wide variety of hot, iced, and frozen coffee beverages using only the top 1% of Arabica beans, as well as organic tea and fresh breakfast pastries. PJ’s Original Cold Brew™ Ice Coffee is brewed daily using a special cold-drip process that protects the flavor and strength of the beans while producing a coffee that is two-thirds less acidic – a process and technique developed by its founder and used for more than 40 years at all PJ’s locations. Bags of whole bean coffee and single-serve cups of PJ’s Coffee are available for sale in-store and online. With more than 145 operating stores, including four international locations, PJ’s Coffee continues to grow in the U.S. and abroad. For more information, visit pjscoffee.com or follow PJ’s Coffee on Facebook, Instagram, or Twitter.
Benefits/Perks
Ongoing Management and leadership training opportunities
Employee retail and shift discounts
Prize opportunities through national contests
Local, regional, and national awards and recognition
Job Summary We are looking for a reliable, motivated, and service-oriented Shift Lead / Key Holder to join our café team. The Shift Lead plays a vital role in ensuring smooth daily operations, maintaining excellent customer service standards, and supporting the management team in achieving store goals. This position involves opening and closing the café, supervising staff during shifts, overseeing product quality, and ensuring a welcoming and efficient environment for both customers and team members. The ideal candidate will be a strong communicator, lead by example, and bring a positive, hands‑on attitude to every shift.
Responsibilities (General)
Prepare and serve coffee, espresso drinks, teas, and other beverages to café standards
Greet customers warmly and provide menu recommendations as needed
Operate coffee machines, grinders, and other café equipment safely and efficiently
Maintain cleanliness and organization of the café, including workstations and seating areas
Handle cash and process transactions accurately using POS systems
Restock supplies and assist with inventory management
Follow food safety and sanitation guidelines
Collaborate with team members to ensure smooth daily operations
Responsibilities (Shift Lead)
Open and/or close the café, ensuring all operational procedures are completed accurately and securely
Lead and support baristas and other team members during shifts to maintain high service and product standards
Assist in training, coaching, and motivating staff to deliver excellent customer experiences
Handle cash management, including register balancing and deposit preparation
Monitor inventory and restock supplies as needed to support smooth operations
Ensure cleanliness, organization, and compliance with health and safety guidelines
Resolve customer concerns quickly and professionally
Communicate effectively with management regarding staffing, supplies, and operational needs
Qualifications
High school diploma or equivalent
Have knowledge of service and food and beverage, generally involving at least 1 year of FOH operations
Team player
Management experience is required for shift lead positions
Coffee shop experience is preferred
Possess excellent basic math skills and have the ability to operate a cash register or POS system
Basic problem‑solving and conflict resolution skills are needed
Dependable, punctual, and able to work flexible shifts
Strong organizational and multi‑tasking skills
Passion for coffee, customer service and fostering a positive work environment
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PJ's Coffee.
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Benefits/Perks
Ongoing Management and leadership training opportunities
Employee retail and shift discounts
Prize opportunities through national contests
Local, regional, and national awards and recognition
Job Summary We are looking for a reliable, motivated, and service-oriented Shift Lead / Key Holder to join our café team. The Shift Lead plays a vital role in ensuring smooth daily operations, maintaining excellent customer service standards, and supporting the management team in achieving store goals. This position involves opening and closing the café, supervising staff during shifts, overseeing product quality, and ensuring a welcoming and efficient environment for both customers and team members. The ideal candidate will be a strong communicator, lead by example, and bring a positive, hands‑on attitude to every shift.
Responsibilities (General)
Prepare and serve coffee, espresso drinks, teas, and other beverages to café standards
Greet customers warmly and provide menu recommendations as needed
Operate coffee machines, grinders, and other café equipment safely and efficiently
Maintain cleanliness and organization of the café, including workstations and seating areas
Handle cash and process transactions accurately using POS systems
Restock supplies and assist with inventory management
Follow food safety and sanitation guidelines
Collaborate with team members to ensure smooth daily operations
Responsibilities (Shift Lead)
Open and/or close the café, ensuring all operational procedures are completed accurately and securely
Lead and support baristas and other team members during shifts to maintain high service and product standards
Assist in training, coaching, and motivating staff to deliver excellent customer experiences
Handle cash management, including register balancing and deposit preparation
Monitor inventory and restock supplies as needed to support smooth operations
Ensure cleanliness, organization, and compliance with health and safety guidelines
Resolve customer concerns quickly and professionally
Communicate effectively with management regarding staffing, supplies, and operational needs
Qualifications
High school diploma or equivalent
Have knowledge of service and food and beverage, generally involving at least 1 year of FOH operations
Team player
Management experience is required for shift lead positions
Coffee shop experience is preferred
Possess excellent basic math skills and have the ability to operate a cash register or POS system
Basic problem‑solving and conflict resolution skills are needed
Dependable, punctual, and able to work flexible shifts
Strong organizational and multi‑tasking skills
Passion for coffee, customer service and fostering a positive work environment
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PJ's Coffee.
#J-18808-Ljbffr