Sales Floor Lead
Ritter Lumber, Buna, TX, United States
Benefits
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Job Title Salesfloor Lead (Key Holder)
Department Retail Operations
Reports To Location Manager
Job Summary The Salesfloor Lead (Key Holder) is responsible for overseeing daily retail operations and supporting the Location Manager in driving customer service excellence, team performance, and merchandise presentation. This role serves as a frontline leader on the salesfloor, providing guidance to associates, assisting customers, and ensuring operational standards are met. As a key holder, the Salesfloor Lead is entrusted with opening and closing responsibilities and acts as a point of contact in the absence of store leadership. The ideal candidate will demonstrate strong leadership, product knowledge, and a commitment to delivering a high-quality customer experience within the lumber and building materials (LBM) environment.
Key Responsibilities
Provide daily direction and support to salesfloor associates. Ensure team members are engaged, knowledgeable, and delivering exceptional customer service.
Assist customers with product selection, project needs, and general inquiries. Maintain a professional and solution-oriented approach to customer interactions.
Oversee product presentation, tagging, and stock levels. Communicate inventory needs and discrepancies to the Inventory Manager and support restocking efforts.
Perform store opening and closing duties, including securing the building, managing cash drawers, and preparing daily reports.
Support onboarding and training of new salesfloor associates. Provide ongoing coaching to ensure adherence to company standards and procedures.
Work closely with outside sales, cashiering, and warehouse teams to ensure smooth customer transactions and order fulfillment.
Maintain a safe, clean, and organized salesfloor environment. Enforce safety protocols and assist in identifying and resolving potential hazards.
Qualifications
Minimum of 2–3 years in retail or customer service, preferably within the lumber and building materials industry. Prior leadership or key holder experience preferred.
Strong leadership, communication, and problem-solving skills. Ability to motivate teams and manage multiple priorities in a fast-paced environment.
Familiarity with point-of-sale systems, inventory tools, and basic computer applications.
Ability to stand for extended periods and lift materials as needed (up to 50 lbs).
Benefits
Competitive hourly wage
Health, dental, and vision insurance
Retirement savings plan with company match
Paid time off and holidays
Employee discounts on products
Opportunities for career growth and development
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401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Job Title Salesfloor Lead (Key Holder)
Department Retail Operations
Reports To Location Manager
Job Summary The Salesfloor Lead (Key Holder) is responsible for overseeing daily retail operations and supporting the Location Manager in driving customer service excellence, team performance, and merchandise presentation. This role serves as a frontline leader on the salesfloor, providing guidance to associates, assisting customers, and ensuring operational standards are met. As a key holder, the Salesfloor Lead is entrusted with opening and closing responsibilities and acts as a point of contact in the absence of store leadership. The ideal candidate will demonstrate strong leadership, product knowledge, and a commitment to delivering a high-quality customer experience within the lumber and building materials (LBM) environment.
Key Responsibilities
Provide daily direction and support to salesfloor associates. Ensure team members are engaged, knowledgeable, and delivering exceptional customer service.
Assist customers with product selection, project needs, and general inquiries. Maintain a professional and solution-oriented approach to customer interactions.
Oversee product presentation, tagging, and stock levels. Communicate inventory needs and discrepancies to the Inventory Manager and support restocking efforts.
Perform store opening and closing duties, including securing the building, managing cash drawers, and preparing daily reports.
Support onboarding and training of new salesfloor associates. Provide ongoing coaching to ensure adherence to company standards and procedures.
Work closely with outside sales, cashiering, and warehouse teams to ensure smooth customer transactions and order fulfillment.
Maintain a safe, clean, and organized salesfloor environment. Enforce safety protocols and assist in identifying and resolving potential hazards.
Qualifications
Minimum of 2–3 years in retail or customer service, preferably within the lumber and building materials industry. Prior leadership or key holder experience preferred.
Strong leadership, communication, and problem-solving skills. Ability to motivate teams and manage multiple priorities in a fast-paced environment.
Familiarity with point-of-sale systems, inventory tools, and basic computer applications.
Ability to stand for extended periods and lift materials as needed (up to 50 lbs).
Benefits
Competitive hourly wage
Health, dental, and vision insurance
Retirement savings plan with company match
Paid time off and holidays
Employee discounts on products
Opportunities for career growth and development
#J-18808-Ljbffr