Group Sales Assistant
Broadway Across America, Seattle, WA, United States
THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London’s West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.
$25.00 per hour.
FLSA Status: Non‑Exempt.
Summary The Group Sales Assistant is based in Seattle, Washington or Portland, Oregon, and supports the Group Sales Manager Broadway at the Paramount and Broadway in Fresno. This role serves as the primary contact with Group Sales patrons, answering emails and phone calls to fulfill and complete Group Sales orders in support of the Group Sales Manager.
Duties and Responsibilities
Answer and return phone calls and emails to inquiries for Group information.
Build all customer accounts, create and send invoices.
Maintain communication with customers regarding payment status and deadlines, manage contracts, deposits, and final payments.
Maintain corporate promo code offers including building and maintaining offers within Account Manager, updating offers on a rolling basis, and communicating new offers with promo code clients.
Coordinate ticket delivery options with clients.
Manage group inventory holds and releases in Archtics prior to event on sale.
Assist with updating and database management of client lists.
Proof show builds, price changes and online offers in Archtics.
Track online sales on a weekly basis to prevent potential fraud or broker sales.
Coordinate with Director of Marketing and Group Sales Manager on design and implementation of digital assets, flyers, emails, postcards etc.
Assist with group event planning and attend off‑site events when able.
Brainstorm creative outreach plans to target show‑specific interest groups.
Prospecting and obtaining contact information for new client development.
Competencies
Cooperation
Establishes and maintains effective relationships
Active listener
Offers assistance and support to co‑workers
Works cooperatively in group situations
Adaptability
Able to work around unexpected changes of circumstance or workload
Modifies a planned course of action based on new circumstances
Changes communication style to achieve the best results
Excellent organizational skills
Functional Competencies
Working knowledge of Ticketing Archtics database
Working knowledge of Microsoft Excel, Word and Outlook
Demonstrates accuracy and thoroughness
Passionate about the live entertainment industry
Highly organized with attention to detail
Ability to manage multiple priorities and personalities to ensure work is completed in a timely and productive manner
Ability to communicate effectively in oral and written communication on an interpersonal or group level
Ability to communicate effectively with patrons and show representatives
Team Orientation
Fosters team cooperation
Understands team roles and responsibilities
Supports group problem solving
Excellent leadership skills
Qualifications (Aka KSAOs) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma required. College degree preferred.
Experience in the theatre, music, and live entertainment business.
Experience in theatrical/entertainment ticketing.
Well versed in creating and managing spreadsheets.
Communication Skills
Communicate effectively with patrons, show representatives, and team members in fast paced and demanding environment via email and over the phone.
Ability to read, analyze, and interpret contracts, and ticketing platforms.
Ability to respond to common inquiries or complaints from customers, partners, or members of the industry.
Ability to write in multiple styles that conform to prescribed style and format.
Ability to effectively present information to varied audiences.
Physical Demands
Lifting, pulling, pushing, carrying, climbing.
Work Environment
Available to answer emails or calls during evening hours the week of show engagements.
Assisting other departments as needed.
Acknowledgement The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Employees will follow any other instructions and perform any other related duties, as assigned by their supervisor.
EQUAL EMPLOYMENT OPPORTUNITY The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.
HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The John Gore Organization’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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$25.00 per hour.
FLSA Status: Non‑Exempt.
Summary The Group Sales Assistant is based in Seattle, Washington or Portland, Oregon, and supports the Group Sales Manager Broadway at the Paramount and Broadway in Fresno. This role serves as the primary contact with Group Sales patrons, answering emails and phone calls to fulfill and complete Group Sales orders in support of the Group Sales Manager.
Duties and Responsibilities
Answer and return phone calls and emails to inquiries for Group information.
Build all customer accounts, create and send invoices.
Maintain communication with customers regarding payment status and deadlines, manage contracts, deposits, and final payments.
Maintain corporate promo code offers including building and maintaining offers within Account Manager, updating offers on a rolling basis, and communicating new offers with promo code clients.
Coordinate ticket delivery options with clients.
Manage group inventory holds and releases in Archtics prior to event on sale.
Assist with updating and database management of client lists.
Proof show builds, price changes and online offers in Archtics.
Track online sales on a weekly basis to prevent potential fraud or broker sales.
Coordinate with Director of Marketing and Group Sales Manager on design and implementation of digital assets, flyers, emails, postcards etc.
Assist with group event planning and attend off‑site events when able.
Brainstorm creative outreach plans to target show‑specific interest groups.
Prospecting and obtaining contact information for new client development.
Competencies
Cooperation
Establishes and maintains effective relationships
Active listener
Offers assistance and support to co‑workers
Works cooperatively in group situations
Adaptability
Able to work around unexpected changes of circumstance or workload
Modifies a planned course of action based on new circumstances
Changes communication style to achieve the best results
Excellent organizational skills
Functional Competencies
Working knowledge of Ticketing Archtics database
Working knowledge of Microsoft Excel, Word and Outlook
Demonstrates accuracy and thoroughness
Passionate about the live entertainment industry
Highly organized with attention to detail
Ability to manage multiple priorities and personalities to ensure work is completed in a timely and productive manner
Ability to communicate effectively in oral and written communication on an interpersonal or group level
Ability to communicate effectively with patrons and show representatives
Team Orientation
Fosters team cooperation
Understands team roles and responsibilities
Supports group problem solving
Excellent leadership skills
Qualifications (Aka KSAOs) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma required. College degree preferred.
Experience in the theatre, music, and live entertainment business.
Experience in theatrical/entertainment ticketing.
Well versed in creating and managing spreadsheets.
Communication Skills
Communicate effectively with patrons, show representatives, and team members in fast paced and demanding environment via email and over the phone.
Ability to read, analyze, and interpret contracts, and ticketing platforms.
Ability to respond to common inquiries or complaints from customers, partners, or members of the industry.
Ability to write in multiple styles that conform to prescribed style and format.
Ability to effectively present information to varied audiences.
Physical Demands
Lifting, pulling, pushing, carrying, climbing.
Work Environment
Available to answer emails or calls during evening hours the week of show engagements.
Assisting other departments as needed.
Acknowledgement The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Employees will follow any other instructions and perform any other related duties, as assigned by their supervisor.
EQUAL EMPLOYMENT OPPORTUNITY The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.
HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The John Gore Organization’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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