Aftermarket Sales Assistant
Rodney Hunt, Orange, MA, United States
At Rodney Hunt, we are problem‑solvers, focused on a common purpose: solving flow control challenges of the water & wastewater industry. As a global technology and engineering leader, we provide solutions for customers in industrial and municipal markets.
Job Overview The Aftermarket Sales Assistant provides administrative and operational support for the company’s aftermarket sales and service functions. Working under the direction of the aftermarket and sales teams, this role helps facilitate customer requests, prepare documentation, and assist with order processing for gates and water control systems. The ideal candidate is detail‑oriented, service‑minded, and eager to support internal teams in delivering high‑quality aftermarket products and services.
Key Responsibilities
Coordinate aftermarket sales orders including spare parts, repair kits, upgrades, and maintenance services for water control gate products
Communicate with customers, sales representatives, production, and service teams to ensure order accuracy, scheduling, and timely fulfillment
Manage inventory levels of critical spare parts and coordinate replenishment with procurement and warehouse teams
Review engineering drawings to ensure accuracy, compliance with standards, and adherence to client requirements to generate quotes
Collaborate with design engineers, drafters, and other stakeholders to resolve discrepancies, clarify design requirements, and ensure alignment with client objectives
Process warranty claims and coordinate with customers and service teams to resolve issues in compliance with company policies
Maintain detailed records of aftermarket orders, service requests, and customer interactions in CRM and ERP systems
Assist in preparing quotes and proposals for aftermarket parts and services in collaboration with sales and estimating teams
Track and report on aftermarket sales metrics, customer satisfaction, and service response times
Support logistics related to shipping and delivery of aftermarket parts and equipment
Collaborate with technical teams to stay informed about product updates, service bulletins, and aftermarket support programs
Provide excellent customer service by promptly addressing inquiries and escalating complex issues as needed
Qualifications
Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred; equivalent experience considered
1 – 3 years of experience in aftermarket sales coordination, customer service, or supply chain support in a manufacturing or industrial environment
Basic understanding of drafting standards, GD&T, or mechanical components is required
Knowledge of water control systems, mechanical equipment, or heavy industrial products preferred
Proficient in ERP and CRM systems (e.g., NetSuite, Salesforce) and Microsoft Office Suite
Strong organizational, communication, and problem‑solving skills
Ability to manage multiple priorities and work independently in a fast‑paced environment
Preferred
Experience working in gate manufacturing, water infrastructure, or related industries
Familiarity with warranty claim processes and aftermarket service best practices
Technical background or experience supporting field service teams
Working Conditions
Primarily office‑based with occasional visits to production or warehouse areas
Standard office environment with some periods of sitting, standing, and computer work
Occasional lifting of up to 25 lbs. may be required when handling parts or samples
Rodney Hunt Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Job Overview The Aftermarket Sales Assistant provides administrative and operational support for the company’s aftermarket sales and service functions. Working under the direction of the aftermarket and sales teams, this role helps facilitate customer requests, prepare documentation, and assist with order processing for gates and water control systems. The ideal candidate is detail‑oriented, service‑minded, and eager to support internal teams in delivering high‑quality aftermarket products and services.
Key Responsibilities
Coordinate aftermarket sales orders including spare parts, repair kits, upgrades, and maintenance services for water control gate products
Communicate with customers, sales representatives, production, and service teams to ensure order accuracy, scheduling, and timely fulfillment
Manage inventory levels of critical spare parts and coordinate replenishment with procurement and warehouse teams
Review engineering drawings to ensure accuracy, compliance with standards, and adherence to client requirements to generate quotes
Collaborate with design engineers, drafters, and other stakeholders to resolve discrepancies, clarify design requirements, and ensure alignment with client objectives
Process warranty claims and coordinate with customers and service teams to resolve issues in compliance with company policies
Maintain detailed records of aftermarket orders, service requests, and customer interactions in CRM and ERP systems
Assist in preparing quotes and proposals for aftermarket parts and services in collaboration with sales and estimating teams
Track and report on aftermarket sales metrics, customer satisfaction, and service response times
Support logistics related to shipping and delivery of aftermarket parts and equipment
Collaborate with technical teams to stay informed about product updates, service bulletins, and aftermarket support programs
Provide excellent customer service by promptly addressing inquiries and escalating complex issues as needed
Qualifications
Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred; equivalent experience considered
1 – 3 years of experience in aftermarket sales coordination, customer service, or supply chain support in a manufacturing or industrial environment
Basic understanding of drafting standards, GD&T, or mechanical components is required
Knowledge of water control systems, mechanical equipment, or heavy industrial products preferred
Proficient in ERP and CRM systems (e.g., NetSuite, Salesforce) and Microsoft Office Suite
Strong organizational, communication, and problem‑solving skills
Ability to manage multiple priorities and work independently in a fast‑paced environment
Preferred
Experience working in gate manufacturing, water infrastructure, or related industries
Familiarity with warranty claim processes and aftermarket service best practices
Technical background or experience supporting field service teams
Working Conditions
Primarily office‑based with occasional visits to production or warehouse areas
Standard office environment with some periods of sitting, standing, and computer work
Occasional lifting of up to 25 lbs. may be required when handling parts or samples
Rodney Hunt Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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