Drain Sales Representative
Thornton & Grooms, Farmington Hills, MI, United States
As a Drain Sales Specialist, you will serve as a trusted advisor to our customers by evaluating residential drain and plumbing systems and delivering tailored solutions that meet their needs. You’ll provide clear, professional recommendations for maintenance, repair, or replacement, empowering homeowners to make confident decisions about their home.
In this role, strong communication and attention to detail are critical. You will ensure all findings, recommendations, and sales are documented accurately and shared promptly with both the customer and our internal team.
Key Tasks
Evaluate residential sanitary sewers, storm sewers, sump systems, undergrounddrain systems.Become an expert in our solutions that include but are not limited to drain cleaning, jetting, maxi-miller, pipe patching, inversion pipe lining, pull in place pipe lining, pipe bursting, excavations, sump pumps, water back-up sump pumps, dry wells,
underfloor piping systems including storm and house traps, and water pipingsystems
Become an expert in our financing programs and offering financing solutions to ourcustomers
Provide customers applicable solutions that cover maintenance, repair, andreplacement
Become an expert in helping our customers decide what solution best meets their wants and/orneeds
Secure deposit or payment for salesmade
Accurately communicate all job notes, solutions, and sales to the customer and office asrequiredand ina timelyfashion
Proactively inform our customers of our HCC program benefits with the intent of obtaining their approval to enroll them in theprogramEnsure that the solution was customer approved was delivered and the customer’s expectations wereexceeded
Earn and ask for referrals and 5-star on-linereviews
Usedropcloths and wear shoe coverings; ensure that you leave the job sites cleaner than you found them
Clean andmaintaindiagnostic camera tool andlocatingequipment
Adhere to OSHA and Thornton & Grooms Safety processes andpolicies
Activelyparticipatein training exercises and team meetings
KPI Expectations and Action Items
Convert a minimum of60% of youropportunities
Maintain an average sale of$6,000
Maintain and average NPS score of9.3
Uphold, support, and engage in our purpose and corevalues
Desired Skills & Experience
Previously held accountable for sales metrics and orKPIs
Ability to work a 100% commissionrole
Possess exceptional follow-throughabilities
Highly organized
Have strong, effective communicationskills
High School Diploma or GED equivalence
Requirements Ability to pass prescreening requirements: Clear 9-panel drug test, background check, and a clean motor vehicle report for the past threeyears
Mission Statement To be ever building the professionalism, integrity, and honor of the trades.
Core Values
Love
Professional
Team
Today
#J-18808-Ljbffr
In this role, strong communication and attention to detail are critical. You will ensure all findings, recommendations, and sales are documented accurately and shared promptly with both the customer and our internal team.
Key Tasks
Evaluate residential sanitary sewers, storm sewers, sump systems, undergrounddrain systems.Become an expert in our solutions that include but are not limited to drain cleaning, jetting, maxi-miller, pipe patching, inversion pipe lining, pull in place pipe lining, pipe bursting, excavations, sump pumps, water back-up sump pumps, dry wells,
underfloor piping systems including storm and house traps, and water pipingsystems
Become an expert in our financing programs and offering financing solutions to ourcustomers
Provide customers applicable solutions that cover maintenance, repair, andreplacement
Become an expert in helping our customers decide what solution best meets their wants and/orneeds
Secure deposit or payment for salesmade
Accurately communicate all job notes, solutions, and sales to the customer and office asrequiredand ina timelyfashion
Proactively inform our customers of our HCC program benefits with the intent of obtaining their approval to enroll them in theprogramEnsure that the solution was customer approved was delivered and the customer’s expectations wereexceeded
Earn and ask for referrals and 5-star on-linereviews
Usedropcloths and wear shoe coverings; ensure that you leave the job sites cleaner than you found them
Clean andmaintaindiagnostic camera tool andlocatingequipment
Adhere to OSHA and Thornton & Grooms Safety processes andpolicies
Activelyparticipatein training exercises and team meetings
KPI Expectations and Action Items
Convert a minimum of60% of youropportunities
Maintain an average sale of$6,000
Maintain and average NPS score of9.3
Uphold, support, and engage in our purpose and corevalues
Desired Skills & Experience
Previously held accountable for sales metrics and orKPIs
Ability to work a 100% commissionrole
Possess exceptional follow-throughabilities
Highly organized
Have strong, effective communicationskills
High School Diploma or GED equivalence
Requirements Ability to pass prescreening requirements: Clear 9-panel drug test, background check, and a clean motor vehicle report for the past threeyears
Mission Statement To be ever building the professionalism, integrity, and honor of the trades.
Core Values
Love
Professional
Team
Today
#J-18808-Ljbffr