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Retail Sales Associate (Casual) - Grand Wailea, A Waldorf Astoria Resort

Hilton Worldwide, Inc., Waldorf, MD, United States


Job Description Retail Sales Associate (Casual) - Grand Wailea, A Waldorf Astoria Resort (HOT0CGYT)

Work Locations Grand Wailea Resort, 3850 Wailea Alanui Drive, Wailea 96753

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Retail Sales Associate to join this incredible team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in‑room dining.

Classification:

Casual (2-3 days per week)

Shift:

Varies – 10‑hour shift. Must be able to provide at least two days with open availability.

Pay Rate:

$19.44 based on applicable and specialized experience and location.

The ideal candidate will have at least six months of customer service experience and a flexible schedule to include days, nights, weekends, and holidays.

As a Retail Associate, you will assist guests and sell merchandise in a timely, friendly and efficient manner to deliver outstanding guest service and financial profitability. Responsibilities include:

Greet and acknowledge guests upon arrival in the shop

Demonstrate knowledge of merchandise, styling and pricing

Accurately total, process and collect payments from guests, including using the point‑of‑sale system, handling money, processing credit and debit cards, making change, and processing gift certificates and cards

Wrap merchandise and pack orders for shipping

Assist in conducting inventory and ensure adequate merchandise supply levels

Respond to guest inquiries and requests in a timely, friendly and efficient manner

What are we looking for?

Hospitality – We’re passionate about delivering exceptional guest experiences.

Integrity – We do the right thing, all the time.

Leadership – We’re leaders in our industry and in our communities.

Teamwork – We’re team players in everything we do.

Ownership – We’re the owners of our actions and decisions.

Now – We operate with a sense of urgency and discipline.

In addition, we look for qualities of:

Quality

Productivity

Customer Focus

Benefits

Access to pay when you need it through DailyPay

Mental health resources including Employee Assistance Program

Go Hilton travel program: 100 nights of discounted travel

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

* Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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