Membership Sales Associate
Scenthound San Diego, CA, San Diego, CA, United States
Benefits
401(k)
Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Free uniforms
Training & development
About the Role As a Membership Sales Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.
What You’ll Do
Drive membership sales by educating customers on the benefits of routine wellness care
Build strong relationships with dog parents and provide outstanding customer service
Promote and schedule first-time visits to introduce customers to our services
Maintain a clean, organized, and professional front desk environment
Ensure dog safety protocols are always followed to provide a stress-free experience for pets
On occasion, there will be direct hands‑on experience with bathing
What We’re Looking For
A sales‑driven mindset with a passion for helping customers make informed decisions
Proactive and coachable, with a desire to learn and grow in a fast‑paced environment
Strong communication and people skills to engage with customers and build relationships
A passion for dog wellness and safety
Retail, hospitality, or membership‑based sales experience is a plus
Career Path & Growth At Scenthound, we believe in developing future leaders. High‑performing Membership Sales Associates will have a clear path to management roles, including Assistant Manager positions as we continue to expand nationwide.
Perks and Benefits
Total Compensation - $24-29/hr.
Base pay is $18- $21 an hour.
Can expect $6-9 additional per hour based on tips
Opportunity for commissions incentives
Direct career growth path to Management positions (Asst. Manager,/Manager) and additional options
Merit‑based pay increases
Complimentary service membership
Tasks
Drive membership sales through health and wellness education
Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add‑ons, and retail sales
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage customer expectations; Resolve customer concerns; Retain memberships
Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
Working directly with dogs and performing services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities
Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to practice proper dog safety and dog handling
Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time‑management; Scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards
If you are an outgoing, driven, and customer‑focused individual who wants to grow with a company that makes a difference, apply today and start your career with Scenthound!
Scenthound is a wellness‑focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership‑based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress‑free experience for every dog in our care.
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401(k)
Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Free uniforms
Training & development
About the Role As a Membership Sales Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.
What You’ll Do
Drive membership sales by educating customers on the benefits of routine wellness care
Build strong relationships with dog parents and provide outstanding customer service
Promote and schedule first-time visits to introduce customers to our services
Maintain a clean, organized, and professional front desk environment
Ensure dog safety protocols are always followed to provide a stress-free experience for pets
On occasion, there will be direct hands‑on experience with bathing
What We’re Looking For
A sales‑driven mindset with a passion for helping customers make informed decisions
Proactive and coachable, with a desire to learn and grow in a fast‑paced environment
Strong communication and people skills to engage with customers and build relationships
A passion for dog wellness and safety
Retail, hospitality, or membership‑based sales experience is a plus
Career Path & Growth At Scenthound, we believe in developing future leaders. High‑performing Membership Sales Associates will have a clear path to management roles, including Assistant Manager positions as we continue to expand nationwide.
Perks and Benefits
Total Compensation - $24-29/hr.
Base pay is $18- $21 an hour.
Can expect $6-9 additional per hour based on tips
Opportunity for commissions incentives
Direct career growth path to Management positions (Asst. Manager,/Manager) and additional options
Merit‑based pay increases
Complimentary service membership
Tasks
Drive membership sales through health and wellness education
Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add‑ons, and retail sales
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage customer expectations; Resolve customer concerns; Retain memberships
Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
Working directly with dogs and performing services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities
Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to practice proper dog safety and dog handling
Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time‑management; Scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards
If you are an outgoing, driven, and customer‑focused individual who wants to grow with a company that makes a difference, apply today and start your career with Scenthound!
Scenthound is a wellness‑focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership‑based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress‑free experience for every dog in our care.
#J-18808-Ljbffr