Counter Sales Representative

## DescriptionAmerican Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and has been serving our customers for 85 years. We are seeking a motivated and results-driven Counter Sales Representative to join our team at our Chambers Branch. This position is full-time (typically 8:00 a.m. - 5:00 p.m**About the position:**As a Counter Sales Representative you will be responsible in providing excellent Customer Service and HVACR Solutions to ARS Customers by meeting their specifications to the best of our ability while maintaining a positive and friendly demeanor.* Establish and maintain positive rapport with customers by using positive verbal communication and providing prompt and courteous service.* Responsible for entering orders, creating quotes and other counter sales transactions, credit/cash transactions, obtaining relevant signatures for billing purposes.* Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.* Regularly check product stock and inventory OE and IMI* Remain current and knowledgeable about products and the Company portfolio.* Recommend and promote related ‘add-on’ items to customers. Advise customers on substitution or modification of related items and products application information.* Provide accurate price points from Company computer database.* Receive and fill telephone and PROKEEP orders effectively.* Help provide customers solutions using technical knowledge and manufacturer’s/vendor connections or support teams.* Consistent/timely follow-up with customers and sales consultants with accurate quotes and product information.* Prepare items for shipping, communicate accurate delivery information,* Accept returns for credit and complete warranty paperwork as directed. \*\** Collaborate when needed with outside/inside sales teams to provide timely feedback and notification of special needs price quotes.* Maintain, organize, and stock shelves. Assist with maintaining inventory control.* Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.* Assist customers with loading merchandise and other needs. Effectively work together with fellow CSR’s to ensure continuity of customer service.* Attend branch meetings, technical training sessions and general Company meetings as requested.* Available to work after hours/weekends/holidays to open up branch and transact business to service customers on a rotating basis* Available to work during Mandatory Inventory Weekend every November* Other duties as assigned## Qualifications**Position Qualifications:*** A minimum of 2 years in the HVAC industry, preferred* 1 year customer service experience in fast paced environment* Employee must pass a pre-employment drug screen.* Commitment to excellent customer service* Must be able to communicate well with others.* Ability to multi-task in fast paced environment.* Ability to prioritize tasks and demonstrate time management* Demonstrated Excellence in verbal/written communication* Strong computer knowledge including MS Office* Basic typing skills.* Ability to speak, read and write English* Must have driver’s license* Basic math skills #J-18808-Ljbffr