Retail Sales Associate
Brilliant Earth, King Of Prussia, PA, United States
Overview
Retail Sales Associate - King of Prussia, PA Our Retail Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our King of Prussia, PA showroom location.
What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries
Call customers to confirm showroom appointments and answer any pre-appointment questions
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance
Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security
Open and/or close the showroom and waiting area
Use our ERP system to manage tasks and communicate cross-functionally
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry
What you have A passion for the customer . You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals . You love a good challenge and are a self-proclaimed “over-achiever” on a mission to exceed sales targets.
Attention to detail . When it comes to our customers’ biggest moments, you know it’s the little things that count. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is key . You have a way with words and communicate clearly with customers and teammates in person, by email, or by chat.
Master of collaboration . You’re a team player who believes collaboration helps transform the jewelry industry.
What We Offer
Brilliant Earth offers an excellent training program and opportunities for career growth. In addition, a competitive compensation and robust benefits package, including:
Career Growth . Regular 1-1s with your manager, various training opportunities, and an annual 360 review process to create clear growth pathways.
Set Schedule . Consistent weekly hours and 2 consecutive days off
Diverse, mission-minded team . Focused on a transparent, sustainable, compassionate, and inclusive jewelry industry
Lifestyle Spending Account . Reimbursements for eligible wellness expenses (gym memberships, massage, counseling, etc.)
Continued Education . Company-sponsored learning and tuition reimbursement for role-specific trainings
Employee Discounts . Generous discount on Brilliant Earth jewelry
Sales Incentive Programs . Quarterly bonuses for sales targets and additional bonuses for exceeding goals
Mental Wellness Perks . Access to mental health resources and 24/7 counseling through Employee Assistance
Giving Back . Volunteer opportunities and local initiatives involvement
Medical, Dental, and Vision . Multiple plans with employer contributions; coverage starts early in employment
401k match . Generous employer match
Paid Time Off . 3 weeks of PTO in the first year
Parental Leave . Paid parental leave for new families
Disability and Life Insurance . 100% employer-paid
Pre-Tax Commuter Benefits
How to Apply & What to Expect
Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send a resume and cover letter explaining why you are interested in joining our mission and team. Include a sentence about your favorite shape of diamond. If selected for an interview, the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with a leader.
More About Us
Brilliant Earth’s mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We celebrate diversity and inclusion and are committed to equal employment opportunities and a harassment-free workplace. For accommodations during the application or interview process, contact accommodations@brilliantearth.com.
#J-18808-Ljbffr
Retail Sales Associate - King of Prussia, PA Our Retail Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our King of Prussia, PA showroom location.
What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries
Call customers to confirm showroom appointments and answer any pre-appointment questions
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance
Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security
Open and/or close the showroom and waiting area
Use our ERP system to manage tasks and communicate cross-functionally
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry
What you have A passion for the customer . You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals . You love a good challenge and are a self-proclaimed “over-achiever” on a mission to exceed sales targets.
Attention to detail . When it comes to our customers’ biggest moments, you know it’s the little things that count. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is key . You have a way with words and communicate clearly with customers and teammates in person, by email, or by chat.
Master of collaboration . You’re a team player who believes collaboration helps transform the jewelry industry.
What We Offer
Brilliant Earth offers an excellent training program and opportunities for career growth. In addition, a competitive compensation and robust benefits package, including:
Career Growth . Regular 1-1s with your manager, various training opportunities, and an annual 360 review process to create clear growth pathways.
Set Schedule . Consistent weekly hours and 2 consecutive days off
Diverse, mission-minded team . Focused on a transparent, sustainable, compassionate, and inclusive jewelry industry
Lifestyle Spending Account . Reimbursements for eligible wellness expenses (gym memberships, massage, counseling, etc.)
Continued Education . Company-sponsored learning and tuition reimbursement for role-specific trainings
Employee Discounts . Generous discount on Brilliant Earth jewelry
Sales Incentive Programs . Quarterly bonuses for sales targets and additional bonuses for exceeding goals
Mental Wellness Perks . Access to mental health resources and 24/7 counseling through Employee Assistance
Giving Back . Volunteer opportunities and local initiatives involvement
Medical, Dental, and Vision . Multiple plans with employer contributions; coverage starts early in employment
401k match . Generous employer match
Paid Time Off . 3 weeks of PTO in the first year
Parental Leave . Paid parental leave for new families
Disability and Life Insurance . 100% employer-paid
Pre-Tax Commuter Benefits
How to Apply & What to Expect
Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send a resume and cover letter explaining why you are interested in joining our mission and team. Include a sentence about your favorite shape of diamond. If selected for an interview, the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with a leader.
More About Us
Brilliant Earth’s mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We celebrate diversity and inclusion and are committed to equal employment opportunities and a harassment-free workplace. For accommodations during the application or interview process, contact accommodations@brilliantearth.com.
#J-18808-Ljbffr