Field Account Representative
Espresso Services Inc / Intermix Beverage, Minneapolis, MN, United States
Intermix Beverage has spent the last 30 years working with businesses of all sizes and types to make their coffee better. From coffee shops and restaurants to national chains and universities, our goal is to elevate beverage programs to the next level. In addition to the wide variety of specialty products we offer; we have a full training facility, service department, and parts department.
The Field Account Representative is a key role for quality assurance at Intermix. The goal is to maintain company standards by assessing coffee and espresso equipment at hospitality accounts including fine dining restaurants, hotels, country clubs, churches, and cafes. The Field Account Representative is responsible for product quality checks, calibration and maintenance on equipment, and providing a high level of customer care.
Position Responsibilities The essential functions include, but are not limited to the following:
Conducts routine account site visits and utilizing FieldAware system to document notes, photos, and action items
Daily debrief with manager on site findings and schedule
Completes field-based Preventative Maintenance (PM) on equipment, which includes tasks like replacing water filters and changing standard parts
Troubleshoots service issues as reported for equipment and ensures quality control of product based on company standards
Oversees inventory and management of PM parts for vehicle stock
Supports install team through detail preparation and in field placement of equipment
Performs account resets based on program’s needs, including deep cleaning, rebranding, and calibrating product
Manages vehicle maintenance, including scheduling regular service and ensuring cleanliness
Trains customers onsite of company’s best practices
Minimum Qualifications (Knowledge, Skills, and Abilities)
High school diploma or general education degree (GED)
One to two years in foodservice industry
Interest in developing technical skills
Valid driver's license with the ability to be insured as the role entails substantial driving time with a company vehicle
Preferred Qualifications (Knowledge, Skills, and Abilities)
Time management
Customer service skills
Oral and written communication skills
Troubleshooting skills
Ability to be a team player
Starting pay range of $21-$24
Medical & dental insurance
Retirement account matching
Vacation policy & paid holidays
Company paid life insurance & long term disability
Subsidized gym membership option
Ongoing career development & training
Educational assistance program
Discounts on products
Thirty ($30) per pay period reimbursement for business related cell phone use
#J-18808-Ljbffr
The Field Account Representative is a key role for quality assurance at Intermix. The goal is to maintain company standards by assessing coffee and espresso equipment at hospitality accounts including fine dining restaurants, hotels, country clubs, churches, and cafes. The Field Account Representative is responsible for product quality checks, calibration and maintenance on equipment, and providing a high level of customer care.
Position Responsibilities The essential functions include, but are not limited to the following:
Conducts routine account site visits and utilizing FieldAware system to document notes, photos, and action items
Daily debrief with manager on site findings and schedule
Completes field-based Preventative Maintenance (PM) on equipment, which includes tasks like replacing water filters and changing standard parts
Troubleshoots service issues as reported for equipment and ensures quality control of product based on company standards
Oversees inventory and management of PM parts for vehicle stock
Supports install team through detail preparation and in field placement of equipment
Performs account resets based on program’s needs, including deep cleaning, rebranding, and calibrating product
Manages vehicle maintenance, including scheduling regular service and ensuring cleanliness
Trains customers onsite of company’s best practices
Minimum Qualifications (Knowledge, Skills, and Abilities)
High school diploma or general education degree (GED)
One to two years in foodservice industry
Interest in developing technical skills
Valid driver's license with the ability to be insured as the role entails substantial driving time with a company vehicle
Preferred Qualifications (Knowledge, Skills, and Abilities)
Time management
Customer service skills
Oral and written communication skills
Troubleshooting skills
Ability to be a team player
Starting pay range of $21-$24
Medical & dental insurance
Retirement account matching
Vacation policy & paid holidays
Company paid life insurance & long term disability
Subsidized gym membership option
Ongoing career development & training
Educational assistance program
Discounts on products
Thirty ($30) per pay period reimbursement for business related cell phone use
#J-18808-Ljbffr