Member Account Representative - White Bear Lake
Royal Credit Union, White Bear Lake, MN, United States
Overview
Member Account Representative - White Bear Lake White Bear Lake Branch, 1400 Hwy 96 E, White Bear Lake, Minnesota, United States of America
Job Description
Posted Thursday, March 12, 2026 at 6:00 AM
Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Do you have a passion for providing exceptional service and building lasting relationships? If so, let us know by submitting an application.
In this role, you’ll be the welcoming face of our office, assisting Members with transactions, opening new accounts, and offering financial solutions tailored to their needs.
Why Royal?
Member and Community Focused:
We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
Supportive Environment:
Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
Professional Growth:
We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
Empowerment:
We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
Community Involvement:
Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.
What You’ll Do The
Member Account Representative
is responsible for promptly welcoming Members and others to the office. Accurately process Member transactions as requested. Open new accounts, unsecured loans, credit cards and Kwik Cash loans. This position may also require working at other office locations. You will actively build relationships by meeting Member needs with Royal’s products and services, providing electronic service demonstrations, and resolving any Member inquiries in an efficient, accurate, and friendly manner. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.
What’s It Like Being a Member Account Representative at Royal Credit Union?
Watch Here.
Our Commitment To You
Compensation:
$20.53 - 23.00 (candidates with significant related experience may be higher)
Benefits:
Royal offers comprehensive medical, dental, and vision insurance plans, a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and more.
What’s Needed For This Position
High School Diploma or Equivalent
Working knowledge of financial services and ability to identify solutions to meet financial needs for both existing and prospective Members.
Strong customer service orientation, written and verbal communication skills, and strong interviewing and listening skills. Able to explain and present to Members.
Good organizational skills, excellent time management, strong listening skills, and the ability to produce accurate, high‑quality materials, data entry, and transactions.
Readily learns new technologies, uses Royal’s digital solutions on different technology devices (e.g., tablets, smartphones, PCs), and a basic understanding of all Microsoft Office products.
Ability to work productively in a team environment with interruptions, perform routine tasks, and pay meticulous attention to detail.
Previous customer service and cash handling experience
Previous experience working in a financial institution
Work Schedule
Full-Time, approximately 40 hours per week
Variable hours between 7:45am – 5:45pm Monday through Friday, with a Saturday rotation between 8:45am-12:15pm
Must be able to work fully onsite at the White Bear Lake Royal Credit Union branch location
Training
Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.
After Foundation training is completed, Member Account Representatives will participate in an additional 9 days of training split between Learning Center and Tactical Branch locations prior to serving Members independently at your Home Branch.
Learning Center:
Held at one of three locations (Eau Claire, White Bear Lake, or Somerset), this classroom style training is conducted via Zoom by a live facilitator and covers the fundamental aspects of your role. You will be supported by an in-person content matter expert alongside you to assist your learning. Training will run from 9:00am – 4:30pm on these days.
Tactical Branch:
This hands-on training experience will provide you the opportunity to work 1:1 with a dedicated OJT (on the job trainer) for six days to practice the things you learned at the Learning Center in a live branch environment prior to getting in front of Members.
Eager to make a difference in our Members’ lives? APPLY TODAY and be part of a team that recognizes your contributions and fosters your success!
We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.
White Bear Lake Branch, 1400 Hwy 96 E, White Bear Lake, Minnesota, United States of America
#J-18808-Ljbffr
Member Account Representative - White Bear Lake White Bear Lake Branch, 1400 Hwy 96 E, White Bear Lake, Minnesota, United States of America
Job Description
Posted Thursday, March 12, 2026 at 6:00 AM
Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Do you have a passion for providing exceptional service and building lasting relationships? If so, let us know by submitting an application.
In this role, you’ll be the welcoming face of our office, assisting Members with transactions, opening new accounts, and offering financial solutions tailored to their needs.
Why Royal?
Member and Community Focused:
We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
Supportive Environment:
Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
Professional Growth:
We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
Empowerment:
We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
Community Involvement:
Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.
What You’ll Do The
Member Account Representative
is responsible for promptly welcoming Members and others to the office. Accurately process Member transactions as requested. Open new accounts, unsecured loans, credit cards and Kwik Cash loans. This position may also require working at other office locations. You will actively build relationships by meeting Member needs with Royal’s products and services, providing electronic service demonstrations, and resolving any Member inquiries in an efficient, accurate, and friendly manner. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.
What’s It Like Being a Member Account Representative at Royal Credit Union?
Watch Here.
Our Commitment To You
Compensation:
$20.53 - 23.00 (candidates with significant related experience may be higher)
Benefits:
Royal offers comprehensive medical, dental, and vision insurance plans, a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and more.
What’s Needed For This Position
High School Diploma or Equivalent
Working knowledge of financial services and ability to identify solutions to meet financial needs for both existing and prospective Members.
Strong customer service orientation, written and verbal communication skills, and strong interviewing and listening skills. Able to explain and present to Members.
Good organizational skills, excellent time management, strong listening skills, and the ability to produce accurate, high‑quality materials, data entry, and transactions.
Readily learns new technologies, uses Royal’s digital solutions on different technology devices (e.g., tablets, smartphones, PCs), and a basic understanding of all Microsoft Office products.
Ability to work productively in a team environment with interruptions, perform routine tasks, and pay meticulous attention to detail.
Previous customer service and cash handling experience
Previous experience working in a financial institution
Work Schedule
Full-Time, approximately 40 hours per week
Variable hours between 7:45am – 5:45pm Monday through Friday, with a Saturday rotation between 8:45am-12:15pm
Must be able to work fully onsite at the White Bear Lake Royal Credit Union branch location
Training
Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.
After Foundation training is completed, Member Account Representatives will participate in an additional 9 days of training split between Learning Center and Tactical Branch locations prior to serving Members independently at your Home Branch.
Learning Center:
Held at one of three locations (Eau Claire, White Bear Lake, or Somerset), this classroom style training is conducted via Zoom by a live facilitator and covers the fundamental aspects of your role. You will be supported by an in-person content matter expert alongside you to assist your learning. Training will run from 9:00am – 4:30pm on these days.
Tactical Branch:
This hands-on training experience will provide you the opportunity to work 1:1 with a dedicated OJT (on the job trainer) for six days to practice the things you learned at the Learning Center in a live branch environment prior to getting in front of Members.
Eager to make a difference in our Members’ lives? APPLY TODAY and be part of a team that recognizes your contributions and fosters your success!
We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.
White Bear Lake Branch, 1400 Hwy 96 E, White Bear Lake, Minnesota, United States of America
#J-18808-Ljbffr