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Senior Experience Strategy Architect

M&T Bank, Boston, MA, United States


A leading financial institution is hiring a Lead Experience Strategist to join their Enterprise Transformation Enablement team. This role involves using human-centered design to solve key bank problems and deliver cohesive experiences for customers. Responsibilities include leading cross-functional teams, conducting complex research, and ensuring alignment with business objectives. Candidates should have a Bachelor's degree in Service Design or similar, with at least five years of relevant experience. The position follows a hybrid work model with onsite presence required four days a week. #J-18808-Ljbffr