Sales Support Representative
Hoover Treated Wood Products, Inc., Augusta, GA, United States
Sales Support Representative
Job Status: Salary
Work Schedule: Mon-Fri
Reports to: Sales Manager
FLSA Status: Exempt
Positions Supervised: None
Travel Required: 10%
Job Summary We’re looking for a motivated and energetic Inside Sales Representative to join our team. This role is responsible for entering customer purchase orders, preparing quotes and supporting the market by proactively responding to customer queries and promoting our products. You’ll work closely with the outside sales team to ensure world‑class customer service.
Essential Functions/Duties
Present and sell company products and services to new and existing customers
Ability to cross‑sell and up‑sell
Prospect and contact potential customers
Support customer satisfaction and resolve issues in a timely manner
Prepare and deliver quotes, enter orders and track order progress throughout the sales cycle
Maintain customer communication and share on order developments
Create sales material to present to customers
Meet or exceed monthly and quarterly sales targets
Qualifications
Proven experience in sales, customer service, or other related fields
College degree preferred or 2+ years sales experience
Familiarity with CRM (Salesforce) platforms is a plus
Experience working with ERP systems (e.g., NetSuite, JDE, Oracle)
Goal‑oriented mindset with a passion for helping customers
Strong negotiation skills
High level of organization and attention to detail
Excellent communication and interpersonal skills
Company Description Hoover Treated Wood Products, Inc. (HTWP), is the largest producer of fire‑retardant treated wood in the world. In business since 1955, HTWP has 10 plants located from coast to coast. HTWP offers a comprehensive compensation package that includes competitive wages, a pension retirement plan, medical, dental, life and disability insurance, paid holidays and vacation. HTWP requires background checks and drug testing.
The company reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements will be assigned by supervisors as deemed appropriate.
Equal Employment Opportunity Hoover Treated Wood Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Job Summary We’re looking for a motivated and energetic Inside Sales Representative to join our team. This role is responsible for entering customer purchase orders, preparing quotes and supporting the market by proactively responding to customer queries and promoting our products. You’ll work closely with the outside sales team to ensure world‑class customer service.
Essential Functions/Duties
Present and sell company products and services to new and existing customers
Ability to cross‑sell and up‑sell
Prospect and contact potential customers
Support customer satisfaction and resolve issues in a timely manner
Prepare and deliver quotes, enter orders and track order progress throughout the sales cycle
Maintain customer communication and share on order developments
Create sales material to present to customers
Meet or exceed monthly and quarterly sales targets
Qualifications
Proven experience in sales, customer service, or other related fields
College degree preferred or 2+ years sales experience
Familiarity with CRM (Salesforce) platforms is a plus
Experience working with ERP systems (e.g., NetSuite, JDE, Oracle)
Goal‑oriented mindset with a passion for helping customers
Strong negotiation skills
High level of organization and attention to detail
Excellent communication and interpersonal skills
Company Description Hoover Treated Wood Products, Inc. (HTWP), is the largest producer of fire‑retardant treated wood in the world. In business since 1955, HTWP has 10 plants located from coast to coast. HTWP offers a comprehensive compensation package that includes competitive wages, a pension retirement plan, medical, dental, life and disability insurance, paid holidays and vacation. HTWP requires background checks and drug testing.
The company reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements will be assigned by supervisors as deemed appropriate.
Equal Employment Opportunity Hoover Treated Wood Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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