Service Writer
Staffmark Group, Ruston, LA, United States
Service Writer
Location:
Ruston, LA
Qualifications
High school diploma or equivalent; additional technical training preferred.
Previous experience as a service writer or in automotive customer service is preferred.
Strong communication, organization, and problem-solving skills.
Ability to work in a fast-paced environment while managing multiple priorities.
Basic understanding of automotive systems and repair processes.
Computer proficiency for scheduling, invoicing, and record‑keeping.
Benefits
Competitive pay with performance incentives.
Employee discounts on services and products.
Opportunities for career growth and training.
Key Responsibilities
Greet customers, listen to concerns, and document vehicle issues accurately.
Create service orders and provide clear estimates for repairs and maintenance.
Communicate repair recommendations and technical information to customers in an understandable way.
Schedule service appointments and manage workflow to maximize efficiency.
Coordinate with technicians to ensure timely and accurate completion of repairs.
Maintain accurate service records, including parts used and labor performed.
Follow up with customers regarding service status, recalls, or maintenance reminders.
Uphold a high level of customer service and professionalism at all times.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.
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Ruston, LA
Qualifications
High school diploma or equivalent; additional technical training preferred.
Previous experience as a service writer or in automotive customer service is preferred.
Strong communication, organization, and problem-solving skills.
Ability to work in a fast-paced environment while managing multiple priorities.
Basic understanding of automotive systems and repair processes.
Computer proficiency for scheduling, invoicing, and record‑keeping.
Benefits
Competitive pay with performance incentives.
Employee discounts on services and products.
Opportunities for career growth and training.
Key Responsibilities
Greet customers, listen to concerns, and document vehicle issues accurately.
Create service orders and provide clear estimates for repairs and maintenance.
Communicate repair recommendations and technical information to customers in an understandable way.
Schedule service appointments and manage workflow to maximize efficiency.
Coordinate with technicians to ensure timely and accurate completion of repairs.
Maintain accurate service records, including parts used and labor performed.
Follow up with customers regarding service status, recalls, or maintenance reminders.
Uphold a high level of customer service and professionalism at all times.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.
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