In Room Dining Server - The Little Nell - Summer
The Little Nell, Aspen, CO, United States
Job Description
Position Summary
The In‑Room Dining Server delivers exceptional dining experiences by promptly and professionally serving food and beverages to guest rooms while ensuring accuracy, quality, and hospitality. The role requires attention to detail, excellent communication, and a commitment to providing personalized service that enhances the guest experience. This position reports to the In‑Room Dining Manager.
Essential Job Functions / Key Responsibilities
Deliver food and beverages to guest rooms promptly and professionally
Ensure accuracy of orders, presentation, and adherence to hotel service standards
Set up and serve meals in a courteous and efficient manner
Provide menu recommendations and answer guest inquiries regarding food and beverages
Maintain cleanliness and organization of in‑room dining trays, carts, and work areas
Process guest orders via phone, ensuring clarity and special requests are accommodated
Handle guest requests and concerns promptly to ensure satisfaction
Follow all health, safety, and sanitation guidelines
Collect and process payments accurately when required
Retrieve and clear trays from guest rooms and hallways in a timely manner
Collaborate with kitchen and other departments to ensure seamless service
Uphold hotel policies, procedures, and brand standards in all interactions
Other duties as assigned
Qualifications Education & Experience Requirements
High School Diploma or equivalent preferred
Six months related experience required
Knowledge, Skills & Abilities
Strong knowledge of food and beverage menus, including ingredients and preparation methods
Basic knowledge of wine, food and cooking methods
Ability to provide exceptional guest service with professionalism and attention to detail
Excellent verbal communication and active listening skills
Strong organizational and time‑management abilities
Ability to handle multiple orders efficiently and accurately
Knowledge of proper food handling, safety, and sanitation standards
Familiarity with point‑of‑sale (POS) systems and order‑taking procedures
Ability to lift and carry trays, carts, and other items safely
Strong problem‑solving skills to address guest concerns promptly
Ability to work independently and as part of a team in a fast‑paced environment
Basic math skills for processing payments and handling gratuities
Professional appearance and adherence to uniform and grooming standards
Ability to remain calm and composed under pressure
Flexibility to work various shifts, including nights, weekends, and holidays
Understanding of hotel policies, services, and room layouts to assist guests effectively
Work Environment & Physical Demands
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits This position is classified as a seasonal full‑time position eligible for the following benefits:
Paid Time Off Programs
Paid Leave Programs
Employee Ski Pass and Dependent Ski Passes
Other company perks
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever‑evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One participates in E‑Verify.
E‑Verify & Right to Work Poster
#J-18808-Ljbffr
Essential Job Functions / Key Responsibilities
Deliver food and beverages to guest rooms promptly and professionally
Ensure accuracy of orders, presentation, and adherence to hotel service standards
Set up and serve meals in a courteous and efficient manner
Provide menu recommendations and answer guest inquiries regarding food and beverages
Maintain cleanliness and organization of in‑room dining trays, carts, and work areas
Process guest orders via phone, ensuring clarity and special requests are accommodated
Handle guest requests and concerns promptly to ensure satisfaction
Follow all health, safety, and sanitation guidelines
Collect and process payments accurately when required
Retrieve and clear trays from guest rooms and hallways in a timely manner
Collaborate with kitchen and other departments to ensure seamless service
Uphold hotel policies, procedures, and brand standards in all interactions
Other duties as assigned
Qualifications Education & Experience Requirements
High School Diploma or equivalent preferred
Six months related experience required
Knowledge, Skills & Abilities
Strong knowledge of food and beverage menus, including ingredients and preparation methods
Basic knowledge of wine, food and cooking methods
Ability to provide exceptional guest service with professionalism and attention to detail
Excellent verbal communication and active listening skills
Strong organizational and time‑management abilities
Ability to handle multiple orders efficiently and accurately
Knowledge of proper food handling, safety, and sanitation standards
Familiarity with point‑of‑sale (POS) systems and order‑taking procedures
Ability to lift and carry trays, carts, and other items safely
Strong problem‑solving skills to address guest concerns promptly
Ability to work independently and as part of a team in a fast‑paced environment
Basic math skills for processing payments and handling gratuities
Professional appearance and adherence to uniform and grooming standards
Ability to remain calm and composed under pressure
Flexibility to work various shifts, including nights, weekends, and holidays
Understanding of hotel policies, services, and room layouts to assist guests effectively
Work Environment & Physical Demands
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits This position is classified as a seasonal full‑time position eligible for the following benefits:
Paid Time Off Programs
Paid Leave Programs
Employee Ski Pass and Dependent Ski Passes
Other company perks
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever‑evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One participates in E‑Verify.
E‑Verify & Right to Work Poster
#J-18808-Ljbffr