GPS - ServiceNow Developer - Supervising Associate
EY, San Antonio, TX, United States
Opportunity
EY Government and Public Sector (GPS) is seeking a talented and experienced ServiceNow Developer/Administrator to join our team. This individual will play a key role in the design, development, and administration of the ServiceNow platform, including configuration, customization, and integration of the platform with other enterprise systems.
Your Key Responsibilities
Configure and manage ServiceNow instances, ensuring the platform is performing optimally.
Administer user roles, permissions, and security settings in accordance with company policies.
Perform routine system maintenance, including upgrades, patch management, and performance monitoring.
Troubleshoot and resolve issues within the ServiceNow platform, ensuring minimal downtime and maximum performance.
Develop and manage ServiceNow workflows, notifications, and business rules to streamline IT and business processes.
Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc) based on business requirements.
Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies) using ServiceNow scripting languages such as JavaScript, Glide, and AngularJS.
Build custom forms, reports, and dashboards for business users.
Implement and manage integrations between ServiceNow and third‑party systems (REST/SOAP integrations, import sets, etc).
Provide technical expertise and training to users and other team members on ServiceNow functionality and best practices.
Provide Tier 2/3 support for complex incidents or requests related to ServiceNow.
Troubleshoot, debug, and resolve complex ServiceNow issues, ensuring fast resolution and minimal impact on business operations.
Document solutions and issues in a knowledge base for future reference.
Skills And Attributes For Success
Undergraduate degree in Computer Science, Information Systems, Business Administration or related field.
Proficiency in ServiceNow development including scripting, business rules, workflows, and UI Policies.
Experience with ServiceNow integrations (REST, SOAP, Import Sets).
Familiarity with ServiceNow Studio, Service Portal, and other platform development tools.
Knowledge of ServiceNow reporting, dashboards, and performance analytics.
Experience with workflow tools.
Strong understanding of US Government’s expectations for an IT control environment.
Ability to plan, execute and deliver projects in a timely manner.
Ability to multi‑task across varying projects and initiatives.
Attention to detail; organized and thorough.
Excellent analytical and critical thinking skills.
Ability to work with a diverse and geographically distributed team.
Qualifications
3+ years of experience as a ServiceNow Developer and/or Administrator.
Strong hands‑on experience with ServiceNow ITSM, ITOM, SPM modules.
ServiceNow Certified System Administrator (CSA) is required.
ServiceNow Certified Application Developer (CAD) is preferred.
Ability to obtain and maintain a Top Secret Security Clearance.
Preferred Qualifications
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM, etc.) is a plus.
What We Offer You
A comprehensive compensation and benefits package – base salary range in the US: $89,600 to $167,600; for NYC, Washington State and California (excluding Sacramento): $107,600 to $190,500. In addition, medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Hybrid work model – most external, client‑serving roles require 40‑60% in‑person collaboration.
Flexible vacation policy that lets you decide how much time off you need, along with designated EY Paid Holidays, seasonal breaks, and other leaves of absence.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.
For additional information about accommodations, please contact EY Talent Shared Services Team (TSS) at ssc.customersupport@ey.com.
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Your Key Responsibilities
Configure and manage ServiceNow instances, ensuring the platform is performing optimally.
Administer user roles, permissions, and security settings in accordance with company policies.
Perform routine system maintenance, including upgrades, patch management, and performance monitoring.
Troubleshoot and resolve issues within the ServiceNow platform, ensuring minimal downtime and maximum performance.
Develop and manage ServiceNow workflows, notifications, and business rules to streamline IT and business processes.
Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc) based on business requirements.
Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies) using ServiceNow scripting languages such as JavaScript, Glide, and AngularJS.
Build custom forms, reports, and dashboards for business users.
Implement and manage integrations between ServiceNow and third‑party systems (REST/SOAP integrations, import sets, etc).
Provide technical expertise and training to users and other team members on ServiceNow functionality and best practices.
Provide Tier 2/3 support for complex incidents or requests related to ServiceNow.
Troubleshoot, debug, and resolve complex ServiceNow issues, ensuring fast resolution and minimal impact on business operations.
Document solutions and issues in a knowledge base for future reference.
Skills And Attributes For Success
Undergraduate degree in Computer Science, Information Systems, Business Administration or related field.
Proficiency in ServiceNow development including scripting, business rules, workflows, and UI Policies.
Experience with ServiceNow integrations (REST, SOAP, Import Sets).
Familiarity with ServiceNow Studio, Service Portal, and other platform development tools.
Knowledge of ServiceNow reporting, dashboards, and performance analytics.
Experience with workflow tools.
Strong understanding of US Government’s expectations for an IT control environment.
Ability to plan, execute and deliver projects in a timely manner.
Ability to multi‑task across varying projects and initiatives.
Attention to detail; organized and thorough.
Excellent analytical and critical thinking skills.
Ability to work with a diverse and geographically distributed team.
Qualifications
3+ years of experience as a ServiceNow Developer and/or Administrator.
Strong hands‑on experience with ServiceNow ITSM, ITOM, SPM modules.
ServiceNow Certified System Administrator (CSA) is required.
ServiceNow Certified Application Developer (CAD) is preferred.
Ability to obtain and maintain a Top Secret Security Clearance.
Preferred Qualifications
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM, etc.) is a plus.
What We Offer You
A comprehensive compensation and benefits package – base salary range in the US: $89,600 to $167,600; for NYC, Washington State and California (excluding Sacramento): $107,600 to $190,500. In addition, medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Hybrid work model – most external, client‑serving roles require 40‑60% in‑person collaboration.
Flexible vacation policy that lets you decide how much time off you need, along with designated EY Paid Holidays, seasonal breaks, and other leaves of absence.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.
For additional information about accommodations, please contact EY Talent Shared Services Team (TSS) at ssc.customersupport@ey.com.
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