Surgical Account Manager - Cataract - San Antonio, TX
Bausch + Lomb, San Antonio, TX, United States
The Surgical Account Manager (SAM) is a strategic sales professional responsible for driving growth and customer engagement across assigned accounts. This role focuses on the promotion and sale of Bausch + Lomb’s surgical device portfolio, including intraocular lenses, viscoelastic solutions, capital equipment, disposables, accessories, and standalone technologies.
Key Responsibilities
Achieve and exceed territory sales objectives through strategic sales activities, including product demonstrations, evaluations, proposals, and in‑services.
Generate leads, develop sales proposals, and manage product demo evaluations and post‑sale equipment in‑services.
Protect and grow core consumable business through equipment conversions and product/service/technology innovation.
Conduct competitive market analysis to identify new business opportunities and respond to market dynamics.
Serve as the primary liaison for assigned accounts, including hospitals, ASCs, teaching institutions, managed care organizations, and buying groups.
Build and maintain relationships with key opinion leaders, high‑volume users, and decision‑makers.
Coordinate surgical evaluations and be present during procedures to provide technical support and answer questions.
Educate surgeons and OR staff on the proper use and benefits of Bausch + Lomb technologies.
Deliver value by helping customers fully utilize the capabilities of advanced platforms such as Stellaris.
Work closely with regional team members, including Surgical Device Managers and other B+L representatives, to ensure cohesive sales strategies and customer support.
Maintain accurate records of customer interactions, sales activities, product evaluations, and demos using Salesforce CRM.
Manage territory expenses, sample accounts, and consignments in accordance with company policies.
Complete all administrative tasks and training requirements as outlined by company standards.
Qualifications
Bachelor’s Degree or equivalent experience (High School +10 yrs; Associate +6 yrs).
Minimum 3 years of successful outside sales experience, preferably in ophthalmic, medical device, or surgical sales.
Prior experience in surgical environments is preferred.
Strong organizational, interpersonal, and communication skills.
Ability to work independently in a remote field‑based role.
Proficiency in Microsoft Office and CRM platforms (Salesforce preferred).
Strong financial acumen and analytical ability.
Valid driver’s license with a clean driving record.
Remote, field‑based position requiring 25 %‑75 % travel; candidates must reside within the territory or within a reasonable commuting distance to the territory’s workload center.
Success Factors
Self‑motivated and results‑driven with excellent time management.
Ability to build positive relationships across diverse customer groups.
Comfortable navigating new environments and adapting to changing priorities.
Technically and strategically sound in capital equipment sales and integration.
Physically able to perform job duties including travel, lifting sample boxes (up to 25 lbs), and standing for extended periods.
Benefits
Medical, Dental, and Vision Coverage
Flexible Spending Account (FSA)
Life Insurance
401(k) Savings Plan
Employee Stock Purchase Plan
Employee Assistance Plan (EAP)
Parental Leave Program
Free Bausch + Lomb Contact Lenses
Group Legal Services
Education Assistance Program
Adoption Benefits
Learn more at https://www.bauschsurgical.com/
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Key Responsibilities
Achieve and exceed territory sales objectives through strategic sales activities, including product demonstrations, evaluations, proposals, and in‑services.
Generate leads, develop sales proposals, and manage product demo evaluations and post‑sale equipment in‑services.
Protect and grow core consumable business through equipment conversions and product/service/technology innovation.
Conduct competitive market analysis to identify new business opportunities and respond to market dynamics.
Serve as the primary liaison for assigned accounts, including hospitals, ASCs, teaching institutions, managed care organizations, and buying groups.
Build and maintain relationships with key opinion leaders, high‑volume users, and decision‑makers.
Coordinate surgical evaluations and be present during procedures to provide technical support and answer questions.
Educate surgeons and OR staff on the proper use and benefits of Bausch + Lomb technologies.
Deliver value by helping customers fully utilize the capabilities of advanced platforms such as Stellaris.
Work closely with regional team members, including Surgical Device Managers and other B+L representatives, to ensure cohesive sales strategies and customer support.
Maintain accurate records of customer interactions, sales activities, product evaluations, and demos using Salesforce CRM.
Manage territory expenses, sample accounts, and consignments in accordance with company policies.
Complete all administrative tasks and training requirements as outlined by company standards.
Qualifications
Bachelor’s Degree or equivalent experience (High School +10 yrs; Associate +6 yrs).
Minimum 3 years of successful outside sales experience, preferably in ophthalmic, medical device, or surgical sales.
Prior experience in surgical environments is preferred.
Strong organizational, interpersonal, and communication skills.
Ability to work independently in a remote field‑based role.
Proficiency in Microsoft Office and CRM platforms (Salesforce preferred).
Strong financial acumen and analytical ability.
Valid driver’s license with a clean driving record.
Remote, field‑based position requiring 25 %‑75 % travel; candidates must reside within the territory or within a reasonable commuting distance to the territory’s workload center.
Success Factors
Self‑motivated and results‑driven with excellent time management.
Ability to build positive relationships across diverse customer groups.
Comfortable navigating new environments and adapting to changing priorities.
Technically and strategically sound in capital equipment sales and integration.
Physically able to perform job duties including travel, lifting sample boxes (up to 25 lbs), and standing for extended periods.
Benefits
Medical, Dental, and Vision Coverage
Flexible Spending Account (FSA)
Life Insurance
401(k) Savings Plan
Employee Stock Purchase Plan
Employee Assistance Plan (EAP)
Parental Leave Program
Free Bausch + Lomb Contact Lenses
Group Legal Services
Education Assistance Program
Adoption Benefits
Learn more at https://www.bauschsurgical.com/
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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