Communication and Marketing Administrator
University of Southern California, Los Angeles, CA, United States
The USC Annenberg School for Communication and Journalism’s Office of Communication and Marketing seeks to hire a Communication and Marketing Administrator to join its high‑performing team. Reporting to the Associate Director, Communication and Marketing Operations, the Communication and Marketing Administrator will oversee USC Annenberg’s marketing operations including administering the school’s marketing technology stack, website and paid media efforts.
Responsibilities
Administer the school’s marketing technology stack which includes web, CRM campaigns, email communication, form management and automation, ensuring all digital properties meet accessibility and security compliance requirements.
Administer day‑to‑day communication and marketing operations support, including submission of departmental purchase orders and credit card verifications.
Manage posting and updating content on the school’s primary website, annenberg.usc.edu.
Build and manage CRM campaigns targeting prospective students.
Build and manage email campaigns and newsletters to key audiences including prospective students, current students, faculty, staff, and alumni.
Administer reporting on departmental KPIs and other important metrics.
Participate in the development of communication and marketing goals, objectives, plans, and strategies.
Qualifications
Minimum 3 years of experience in marketing operations and/or website content administration, preferably in academia or nonprofit.
Minimum 3 years of experience building and maintaining CRM campaigns on platforms such as Salesforce, HubSpot, etc.
Minimum 3 years experience utilizing SEO best practices.
Minimum 1 year experience working within a project management platform such as Asana, ClickUp, Motion, Jira, etc., preferably under an established project management methodology.
Intermediate proficiency in CMS (Drupal, WordPress, Squarespace), email platforms (Mailchimp, Salesforce, Constant Contact), Google Analytics, Google Tag Manager, and Adobe Creative Suite.
Basic ability to write HTML and CSS.
Required Competencies
Effective communication: engages clearly and empathetically in all verbal and written interactions.
Interpersonal awareness: builds and maintains positive relationships and contributes actively as a member of working teams.
Professional credibility: takes responsibility for meeting goals and solving problems while representing the mission, vision, and values of the school.
Critical thinking: obtains, analyzes, and evaluates information effectively in the face of ambiguity.
Diplomacy: cultivates and maintains meaningful relationships.
Inclusive excellence: respects, values, and contributes to USC Annenberg’s commitment to a culture of inclusive excellence and transformative learning.
Employment Details
This is a full‑time exempt hybrid position that reports 3 days in office and 2 days remote; hours are 8:30 a.m. to 5:00 p.m. with some flexibility.
Monthly salary range: $6,500 – $6,833.
Benefits include health and dental coverage for staff and family, retirement plan eligibility, tuition benefits, commuter subsidies, and access to campus events and services.
USC is an equal‑opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC provides reasonable accommodations to applicants and employees with disabilities.
USC is committed to a safe and secure environment for students, employees, volunteers, and visitors, and conducts background screening as a condition of employment. All applicants with criminal histories are considered in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring ordinance.
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Responsibilities
Administer the school’s marketing technology stack which includes web, CRM campaigns, email communication, form management and automation, ensuring all digital properties meet accessibility and security compliance requirements.
Administer day‑to‑day communication and marketing operations support, including submission of departmental purchase orders and credit card verifications.
Manage posting and updating content on the school’s primary website, annenberg.usc.edu.
Build and manage CRM campaigns targeting prospective students.
Build and manage email campaigns and newsletters to key audiences including prospective students, current students, faculty, staff, and alumni.
Administer reporting on departmental KPIs and other important metrics.
Participate in the development of communication and marketing goals, objectives, plans, and strategies.
Qualifications
Minimum 3 years of experience in marketing operations and/or website content administration, preferably in academia or nonprofit.
Minimum 3 years of experience building and maintaining CRM campaigns on platforms such as Salesforce, HubSpot, etc.
Minimum 3 years experience utilizing SEO best practices.
Minimum 1 year experience working within a project management platform such as Asana, ClickUp, Motion, Jira, etc., preferably under an established project management methodology.
Intermediate proficiency in CMS (Drupal, WordPress, Squarespace), email platforms (Mailchimp, Salesforce, Constant Contact), Google Analytics, Google Tag Manager, and Adobe Creative Suite.
Basic ability to write HTML and CSS.
Required Competencies
Effective communication: engages clearly and empathetically in all verbal and written interactions.
Interpersonal awareness: builds and maintains positive relationships and contributes actively as a member of working teams.
Professional credibility: takes responsibility for meeting goals and solving problems while representing the mission, vision, and values of the school.
Critical thinking: obtains, analyzes, and evaluates information effectively in the face of ambiguity.
Diplomacy: cultivates and maintains meaningful relationships.
Inclusive excellence: respects, values, and contributes to USC Annenberg’s commitment to a culture of inclusive excellence and transformative learning.
Employment Details
This is a full‑time exempt hybrid position that reports 3 days in office and 2 days remote; hours are 8:30 a.m. to 5:00 p.m. with some flexibility.
Monthly salary range: $6,500 – $6,833.
Benefits include health and dental coverage for staff and family, retirement plan eligibility, tuition benefits, commuter subsidies, and access to campus events and services.
USC is an equal‑opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC provides reasonable accommodations to applicants and employees with disabilities.
USC is committed to a safe and secure environment for students, employees, volunteers, and visitors, and conducts background screening as a condition of employment. All applicants with criminal histories are considered in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring ordinance.
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