Tenant Services Coord-AT532507
ICL, Atlantic, IA, United States
Under the general supervision of the Program Director or designee, this role functions as part of an interdisciplinary team assisting assigned individuals and/or families in maintaining viable living, employment and social situations in the community. Duties include monitoring social, financial, vocational and other services, attending service coordination meetings, collaborating with external care coordinators, assessing tenant needs, advocating for required services, visiting tenant residences, and providing counsel and support to maintain the greatest degree of independent living. Tenant services coordinators provide referrals when necessary.
Essential Job Functions
Resident Support & Case Management o Customer Service – provide a high-level of customer service to residents, interdepartmental colleagues, and vendors/contractors. o Explains the types of services available to tenants and families, regarding daily living skills, socialization, and conflict resolution. o Refers consumers to community resources and other organizations. o Advocates on behalf of tenants with outside service providers and within ICL. o Assists resident/consumer in finding and gaining access to vocational training or other training opportunities.
Administrative & Organizational Support o Housing – support the housing intake process by assisting with document collections, eligibility assessments, and the housing application process. o Leasing – coordinate and support timely move‑in/move‑out processes.
Program Development & Implementation o Compliance – monitor housing conditions and ensure compliance with housing program requirements. o Program Development – organize community‑building activities, events, and resident engagement opportunities to foster a sense of belonging and support. o Ensure that services consider the consumer’s cultural and ethnic background, customs, needs, beliefs and primary language. o Obtain and develop resource information for consumers in all aspects of their care; disseminate this information to tenants in a clear and understandable manner.
Collaboration & Partnerships o Partnerships – establish strong relationships with tenants to provide support on a schedule established by the tenant or social services staff. o Collaborate – counsel tenants individually or in small groups regarding mobilizing inner capabilities and environmental resources to attain goals. o Assist in orienting new personnel when requested. o Attend regularly scheduled staff meetings, supervision and in‑service training and activities. o Support the tenant and/or family to maintain independence.
Monitoring & Reporting o Immediately report serious incidents, incident allegations, incidents or sensitive situations to supervisors. o Complete incident reports in accordance with ICL policy. o Recording – maintain a case‑record for each resident and accurately complete required forms. o Document Security – secure information contributing to the individual’s situation and provide support accordingly. o Reporting – continually document tenant or family needs to assist them in maintaining independence. o Monitoring – review case records and perform follow‑up to determine quantity and quality of services provided; access and record individual and community resource information, manually or using a computer. o Compliance – maintain up‑to‑date, accurate individual case records for each assigned tenant and family in accordance with regulatory guidelines. o Review staff communications log and make entries concerning essential information designated by program management. o Comply with attendance and time‑keeping rules; report reliably and regularly to work on an ongoing basis.
Crisis Intervention & Conflict Resolution o Conflict Resolution – respectfully assist residents with resolving conflicts in a timely manner, ensuring a peaceful and cooperative living environment for all. o Perform crisis assessment and non‑verbal and verbal crisis intervention. o Account for consumers and file missing person reports on consumers not accounted for in accordance with ICL policy and procedures. o Execute emergency plans as outlined in the policy and procedure manual; provide first‑aid kits to staff or consumers who are injured. o Comply with agency Infection Control policies.
Essential Knowledge, Skills and Abilities
Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals.
Ability to work with tenants, families, and staff in a caring and respectful manner, with due understanding of cultural differences.
Ability to serve as a role model to tenants.
Ability to complete written forms and reports accurately and promptly.
Ability to communicate effectively with staff, tenants, families, and the public.
Ability to prepare accurate and timely documentation, reports and other written material as assigned.
Ability to secure cooperation of and work effectively with others.
Ability to work independently and comply with all applicable safety and accountability measures.
Social Perceptiveness – be aware of others’ reactions and understand why they react the way they do.
Service Orientation – actively look for ways to help people.
Speaking – talk to others to effectively convey information.
Active Listening – listen to what others are saying and ask questions as appropriate.
Problem Identification – identify the nature of problems.
Qualifications and Experience Bachelor’s degree plus 2 years of experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one‑year practicum working directly with individuals with mental disabilities (e.g., BSW).
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Essential Job Functions
Resident Support & Case Management o Customer Service – provide a high-level of customer service to residents, interdepartmental colleagues, and vendors/contractors. o Explains the types of services available to tenants and families, regarding daily living skills, socialization, and conflict resolution. o Refers consumers to community resources and other organizations. o Advocates on behalf of tenants with outside service providers and within ICL. o Assists resident/consumer in finding and gaining access to vocational training or other training opportunities.
Administrative & Organizational Support o Housing – support the housing intake process by assisting with document collections, eligibility assessments, and the housing application process. o Leasing – coordinate and support timely move‑in/move‑out processes.
Program Development & Implementation o Compliance – monitor housing conditions and ensure compliance with housing program requirements. o Program Development – organize community‑building activities, events, and resident engagement opportunities to foster a sense of belonging and support. o Ensure that services consider the consumer’s cultural and ethnic background, customs, needs, beliefs and primary language. o Obtain and develop resource information for consumers in all aspects of their care; disseminate this information to tenants in a clear and understandable manner.
Collaboration & Partnerships o Partnerships – establish strong relationships with tenants to provide support on a schedule established by the tenant or social services staff. o Collaborate – counsel tenants individually or in small groups regarding mobilizing inner capabilities and environmental resources to attain goals. o Assist in orienting new personnel when requested. o Attend regularly scheduled staff meetings, supervision and in‑service training and activities. o Support the tenant and/or family to maintain independence.
Monitoring & Reporting o Immediately report serious incidents, incident allegations, incidents or sensitive situations to supervisors. o Complete incident reports in accordance with ICL policy. o Recording – maintain a case‑record for each resident and accurately complete required forms. o Document Security – secure information contributing to the individual’s situation and provide support accordingly. o Reporting – continually document tenant or family needs to assist them in maintaining independence. o Monitoring – review case records and perform follow‑up to determine quantity and quality of services provided; access and record individual and community resource information, manually or using a computer. o Compliance – maintain up‑to‑date, accurate individual case records for each assigned tenant and family in accordance with regulatory guidelines. o Review staff communications log and make entries concerning essential information designated by program management. o Comply with attendance and time‑keeping rules; report reliably and regularly to work on an ongoing basis.
Crisis Intervention & Conflict Resolution o Conflict Resolution – respectfully assist residents with resolving conflicts in a timely manner, ensuring a peaceful and cooperative living environment for all. o Perform crisis assessment and non‑verbal and verbal crisis intervention. o Account for consumers and file missing person reports on consumers not accounted for in accordance with ICL policy and procedures. o Execute emergency plans as outlined in the policy and procedure manual; provide first‑aid kits to staff or consumers who are injured. o Comply with agency Infection Control policies.
Essential Knowledge, Skills and Abilities
Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals.
Ability to work with tenants, families, and staff in a caring and respectful manner, with due understanding of cultural differences.
Ability to serve as a role model to tenants.
Ability to complete written forms and reports accurately and promptly.
Ability to communicate effectively with staff, tenants, families, and the public.
Ability to prepare accurate and timely documentation, reports and other written material as assigned.
Ability to secure cooperation of and work effectively with others.
Ability to work independently and comply with all applicable safety and accountability measures.
Social Perceptiveness – be aware of others’ reactions and understand why they react the way they do.
Service Orientation – actively look for ways to help people.
Speaking – talk to others to effectively convey information.
Active Listening – listen to what others are saying and ask questions as appropriate.
Problem Identification – identify the nature of problems.
Qualifications and Experience Bachelor’s degree plus 2 years of experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one‑year practicum working directly with individuals with mental disabilities (e.g., BSW).
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr