Service Writer
Bill's Service Center, Stratford, WI, United States
Bill’s Service Center is a leading powersports and outdoor equipment dealer serving Central Wisconsin. Specializing in sales, parts, and service for renowned brands like Polaris, Can‑Am, Ski‑Doo, Lynx, Toro, and STIHL, we are known for our dependable products and expertise. Our dedicated team focuses on delivering a personalized and reliable customer experience. Whether customers are preparing for outdoor adventures or property maintenance, Bill’s Service Center is committed to keeping them on the move in Stratford, WI.
Role Description This is a full‑time, on‑site Service Writer position based in Stratford, WI. The Service Writer will assist customers with service inquiries, schedule service appointments, and ensure a smooth experience throughout the maintenance and repair process. Responsibilities include communicating with customers about their needs, managing work orders, coordinating with the service team, and providing accurate estimates for services. The role is essential in maintaining high levels of customer satisfaction and operational efficiency.
Qualifications
Strong customer service, customer satisfaction, and interpersonal skills
Proficiency in communication and phone etiquette for effective customer interactions
Basic to advanced computer literacy for managing work orders and entering service details
Ability to work collaboratively with teammates and prioritize tasks effectively
Attention to detail and strong organizational skills
Previous experience in a customer‑facing or service‑related role preferred
Familiarity with powersports or outdoor equipment is a plus
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Role Description This is a full‑time, on‑site Service Writer position based in Stratford, WI. The Service Writer will assist customers with service inquiries, schedule service appointments, and ensure a smooth experience throughout the maintenance and repair process. Responsibilities include communicating with customers about their needs, managing work orders, coordinating with the service team, and providing accurate estimates for services. The role is essential in maintaining high levels of customer satisfaction and operational efficiency.
Qualifications
Strong customer service, customer satisfaction, and interpersonal skills
Proficiency in communication and phone etiquette for effective customer interactions
Basic to advanced computer literacy for managing work orders and entering service details
Ability to work collaboratively with teammates and prioritize tasks effectively
Attention to detail and strong organizational skills
Previous experience in a customer‑facing or service‑related role preferred
Familiarity with powersports or outdoor equipment is a plus
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