Maintenance Service Ticket Writer
El Paso Water, El Paso, TX, United States
Benefits
Salary
$36,321.58 - $52,303.08 Annually
Location Various Locations within the City of El Paso, TX
Job Type Civil Service
Job Number 18050-0326
Department Street MAINTNC
Opening Date 03/26/2026
Closing Date 3/31/2026 11:59 PM Mountain
FLSA Non-Exempt
Max Number of Applicants 75
Description Under general supervision, process work orders for equipment maintenance or repair and maintain accurate records.
Requirements MOS Code: None
Education and Experience A High School diploma or GED, or higher, and one (1) year of experience in automotive service writing or automotive service work.
Licenses and Certificates None.
General Purpose Under general supervision, process work orders for equipment maintenance or repair and maintain accurate records.
Typical Duties
Process work orders: Write work/repair orders, review mechanics notes, verify labor, parts and fluid charges, close and file work orders.
Maintain files for warranty or recall repairs completed at dealerships, post repairs performed by vendors.
Maintain vehicle and/or facilities repair history records: computer data entry of vehicle or maintenance repairs, road calls, accidents, sublet repairs; encode labor operations and correct data as needed; record operator vehicle inspection and repair requests.
Run daily shop productivity reports of the number of vehicles in shop or out of service, date brought in, sublet, status and count and percentage of vehicles available for service; run periodic or ad hoc reports.
Interact with supervisors, other departments, drivers, vendors, contractors and coworkers: answer telephones, provide status of work in progress to department representatives or drivers, provide accurate information to inquiries, dispatch field service calls.
Perform related duties as required: perform duties of immediate supervisor or coworkers as necessary to ensure continuity of operations during absences; assign unit numbers to newly purchased vehicles and create a base maintenance record to register vehicles.
General Information For complete job specification, click here.
Note Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Important Note Required Supplemental Questions and answers are considered an examination component and will generate a score.
Testing Information Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions examination.
CSC Rules & Regulations After review of the minimum qualifications for applicants that pass the Supplemental Questions examination, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Foreign Qualification Applicants with foreign diploma, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
Application Submission A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
Minimum Qualifications To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Application Completeness Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
LIFE AND HEALTH INSURANCE The City of El Paso is a self-insured entity with a third‑party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.
Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.
An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselor is also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.
The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!
Keep Learning, Growing & Reinventing Yourself! The City of El Paso’s Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.
ELIGIBILITY FOR VACATION LEAVE All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part‑time employees shall accrue vacation leave at a prorated amount of full‑time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.
Vacation Rates For 0–5 Years Of Service (12 Days): 40 hour per week employees – 3.70 hours per biweekly pay period
For >5 to 15 years of service (17 days): 40 hour per week employees – 5.24 hours per biweekly pay period
For >15 or more years of service (20 days): 40 hour per week employees – 6.16 hours per biweekly pay period
SICK LEAVE WITH PAY Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.
ACCIDENT WITH PAY LEAVE The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.
PREGNANCY LEAVE
Pregnancy shall be treated the same as any other temporary physical disability.
An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.
An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.
LEGAL HOLIDAYS
First day of January (New Year's Day)
Third Monday in January (Martin Luther King Holiday)
Thirty‑first day in March (Cesar Chavez Day)
Last Monday in May (Memorial Day)
June 19 (Juneteenth)
Fourth day of July (Independence Day)
First Monday in September (Labor Day)
Eleventh Day in November (Veteran's Day)
Fourth Thursday in November (Thanksgiving Day)
The Friday following the fourth Thursday in November (Day after Thanksgiving)
Twenty‑fifth Day in December (Christmas Day)
Employee's Birthday
In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.
01 What is the highest level of education you have completed?
High School Diploma or GED and no experience in automotive service writing or automotive service work.
High School Diploma or GED and one (1) year of experience in automotive service writing or automotive service work.
Associate's degree and one (1) year of experience in automotive service writing or automotive service work.
Bachelor's Degree or higher and two (2) years or more of experience in automotive service writing or automotive service work.
I do not have a post High School Degree or the required experience.
02 How much experience do you have with file maintenance/record keeping practices and procedures?
No Experience
Little Experience
Some Experience
Considerable experience
03 How much knowledge do you have with proper repair and maintenance of a variety of vehicles and equipment?
No knowledge
Some knowledge
Good knowledge
Considerable knowledge
04 How much experience do you have with customer service and/or public relations practices and procedures?
No Experience
Little Experience
Some Experience
Considerable experience
05 Required supplemental questions and answers are considered an examination component and will generate a score. Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants that pass the Supplemental Questions exam.
I understand that my answers to the supplemental questions will generate a score.
I understand that I am being tested on a conditional basis pending review of minimum qualifications.
06 Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES?
Yes, it has been translated and certified and I can provide documentation upon a job offer.
No, I have not had my degree translated and certified.
N/A - my degree is from an accredited U.S. university or college.
07 Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process:
Failure to fully detail all work experience and job duties.
Failure to fully detail all lead, supervisory and managerial experience and duties if required.
Overlapping dates of work experience.
Copying and pasting directly from the job specification.
Responses referring to your résumé.
Required Question I acknowledge I have read and understand the above information.
Employer City of El Paso
Address 300 N. Campbell
El Paso, Texas, 79901
Phone 915-212-0045
Website http://www.elpasotexas.gov
#J-18808-Ljbffr
$36,321.58 - $52,303.08 Annually
Location Various Locations within the City of El Paso, TX
Job Type Civil Service
Job Number 18050-0326
Department Street MAINTNC
Opening Date 03/26/2026
Closing Date 3/31/2026 11:59 PM Mountain
FLSA Non-Exempt
Max Number of Applicants 75
Description Under general supervision, process work orders for equipment maintenance or repair and maintain accurate records.
Requirements MOS Code: None
Education and Experience A High School diploma or GED, or higher, and one (1) year of experience in automotive service writing or automotive service work.
Licenses and Certificates None.
General Purpose Under general supervision, process work orders for equipment maintenance or repair and maintain accurate records.
Typical Duties
Process work orders: Write work/repair orders, review mechanics notes, verify labor, parts and fluid charges, close and file work orders.
Maintain files for warranty or recall repairs completed at dealerships, post repairs performed by vendors.
Maintain vehicle and/or facilities repair history records: computer data entry of vehicle or maintenance repairs, road calls, accidents, sublet repairs; encode labor operations and correct data as needed; record operator vehicle inspection and repair requests.
Run daily shop productivity reports of the number of vehicles in shop or out of service, date brought in, sublet, status and count and percentage of vehicles available for service; run periodic or ad hoc reports.
Interact with supervisors, other departments, drivers, vendors, contractors and coworkers: answer telephones, provide status of work in progress to department representatives or drivers, provide accurate information to inquiries, dispatch field service calls.
Perform related duties as required: perform duties of immediate supervisor or coworkers as necessary to ensure continuity of operations during absences; assign unit numbers to newly purchased vehicles and create a base maintenance record to register vehicles.
General Information For complete job specification, click here.
Note Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Important Note Required Supplemental Questions and answers are considered an examination component and will generate a score.
Testing Information Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions examination.
CSC Rules & Regulations After review of the minimum qualifications for applicants that pass the Supplemental Questions examination, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Foreign Qualification Applicants with foreign diploma, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
Application Submission A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
Minimum Qualifications To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Application Completeness Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
LIFE AND HEALTH INSURANCE The City of El Paso is a self-insured entity with a third‑party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.
Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.
An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselor is also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.
The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!
Keep Learning, Growing & Reinventing Yourself! The City of El Paso’s Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.
ELIGIBILITY FOR VACATION LEAVE All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part‑time employees shall accrue vacation leave at a prorated amount of full‑time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.
Vacation Rates For 0–5 Years Of Service (12 Days): 40 hour per week employees – 3.70 hours per biweekly pay period
For >5 to 15 years of service (17 days): 40 hour per week employees – 5.24 hours per biweekly pay period
For >15 or more years of service (20 days): 40 hour per week employees – 6.16 hours per biweekly pay period
SICK LEAVE WITH PAY Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.
ACCIDENT WITH PAY LEAVE The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.
PREGNANCY LEAVE
Pregnancy shall be treated the same as any other temporary physical disability.
An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.
An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.
LEGAL HOLIDAYS
First day of January (New Year's Day)
Third Monday in January (Martin Luther King Holiday)
Thirty‑first day in March (Cesar Chavez Day)
Last Monday in May (Memorial Day)
June 19 (Juneteenth)
Fourth day of July (Independence Day)
First Monday in September (Labor Day)
Eleventh Day in November (Veteran's Day)
Fourth Thursday in November (Thanksgiving Day)
The Friday following the fourth Thursday in November (Day after Thanksgiving)
Twenty‑fifth Day in December (Christmas Day)
Employee's Birthday
In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.
01 What is the highest level of education you have completed?
High School Diploma or GED and no experience in automotive service writing or automotive service work.
High School Diploma or GED and one (1) year of experience in automotive service writing or automotive service work.
Associate's degree and one (1) year of experience in automotive service writing or automotive service work.
Bachelor's Degree or higher and two (2) years or more of experience in automotive service writing or automotive service work.
I do not have a post High School Degree or the required experience.
02 How much experience do you have with file maintenance/record keeping practices and procedures?
No Experience
Little Experience
Some Experience
Considerable experience
03 How much knowledge do you have with proper repair and maintenance of a variety of vehicles and equipment?
No knowledge
Some knowledge
Good knowledge
Considerable knowledge
04 How much experience do you have with customer service and/or public relations practices and procedures?
No Experience
Little Experience
Some Experience
Considerable experience
05 Required supplemental questions and answers are considered an examination component and will generate a score. Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants that pass the Supplemental Questions exam.
I understand that my answers to the supplemental questions will generate a score.
I understand that I am being tested on a conditional basis pending review of minimum qualifications.
06 Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES?
Yes, it has been translated and certified and I can provide documentation upon a job offer.
No, I have not had my degree translated and certified.
N/A - my degree is from an accredited U.S. university or college.
07 Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process:
Failure to fully detail all work experience and job duties.
Failure to fully detail all lead, supervisory and managerial experience and duties if required.
Overlapping dates of work experience.
Copying and pasting directly from the job specification.
Responses referring to your résumé.
Required Question I acknowledge I have read and understand the above information.
Employer City of El Paso
Address 300 N. Campbell
El Paso, Texas, 79901
Phone 915-212-0045
Website http://www.elpasotexas.gov
#J-18808-Ljbffr